Chapter 7
Using Directories
7-6 CallConnector Operator
Directory Window Details
The CallConnector Operator provides three directories:
•
Corporate Directory: This directory contains the CallConnector Users and the
organization’s employees. Presence and telephone status is displayed for the employees.
•
External Contacts: This is an additional directory that can be populated with external
party contact information.
•
Outlook Directory: This directory displays the contents of the attendant’s Outlook
personal folder.
Figure 7-3 CallConnector Operator Directory Window Details
Notes on CallConnector Directories
The Corporate Directory can display the telephone status of the contacts. It also displays the
current availability status of the users.
The Corporate Directory contains the CallConnector users. CallConnector users are those
contacts that have a CallConnector account and can log in using their CallConnector application.
External contacts can contain imported data from LDAP directories such as MS Active Directory
and the Exchange Global Address List.
