Cisco Small Business SPA 301 User Manual Download

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Phone.com Setup and Troubleshooting Guide

Cisco SPA301 1-Line IP Phone

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Revised: 30 October 2012

Setup and Troubleshooting Guide

Cisco SPA301

1-Line IP Phone

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Summary of Contents for Small Business SPA 301

Page 1: ...Phone com Setup and Troubleshooting Guide Cisco SPA301 1 Line IP Phone 1 8 Revised 30 October 2012 Setup and Troubleshooting Guide Cisco SPA301 1 Line IP Phone ...

Page 2: ...ou understand the features and potential issues beforehand you should thoroughly review this guide along with the Cisco Quick Start Guide which you can find in the box or on Cisco s website You can also reference Cisco s full User Guide for additional information Expect to spend about 15 20 minutes getting your SPA301 set up and ready to use Once it is set up your phone will work in nearly the sam...

Page 3: ...inks Your phone has permanently lost its Ethernet connection Once the phone is reconnected it will reboot Green slow blinking Call Forwarding or Do Not Disturb is turned on You will also hear a stutter dial tone when you pick up the phone Message Waiting Indicator MWI and Voicemail When you have a new message waiting in your inbox the status indicator will be solid red and you will hear a fast stu...

Page 4: ...nient if you suddenly need to step away from your home or office phone but still want to receive your calls to your cell phone 1 Pick up your phone 2 Dial 7 2 to activate 3 You will hear a high pitched dial tone 4 Enter the destination extension or number 5 If your entry is accepted the status indicator will slowly blink green and you will hear a slow stutter tone when you pick up the phone 6 Dial...

Page 5: ... again if you are still on the call You will hear This caller has been unblocked Or visit the Call Logs section in your Phone com Control Panel then click Call Blocking Settings Call Recording As a Phone com user you have the ability to record incoming calls However please check your current state and the other party s state and Federal laws before using this feature Dial 7 to start recording You ...

Page 6: ...idth The bandwidth available for your Voice over Internet Protocol VoIP calls can be reduced by file transfers streaming video online gaming or other heavy network activity For best call quality it is recommended you limit heavy network or Internet activity during VoIP calls Why does my phone not ring Make sure that your phone s call forwarding or DND features are disabled If the status indicator ...

Page 7: ...hile still using your existing network hardware Most consumer routers can only assign one IP address to the DMZ Consider purchasing a router where disabling this feature is possible This way your VoIP device can remain behind the protection of the router s firewall Make sure your network is not double NAT ted Network Address Translation NAT is what a router does to get traffic to your computer Dou...

Page 8: ...stance you can reach Phone com Customer Care 24 7 Simply send an email to support phone com visit us on the web at https www phone com customer support or call us at 1 800 998 7087 Thank you for reviewing this information 2012 Phone com Inc All rights reserved Cisco the Cisco logo and Cisco images are trademarks of Cisco Systems Inc and or its affiliates in the U S and other countries Third party ...

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