Using Basic Phone Functions
Forwarding Calls
Cisco Small Business IP Phone SPA9XX User Guide
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To forward calls:
STEP 1
Press the Setup button.
STEP 2
Select Call Forward and choose the type of call forwarding:
•
CFWD All Number—Forwards all calls to a single number.
•
CFWD Busy Number—Forwards all calls to another number when the
phone is busy.
•
CFWD No Ans Number—Forwards calls to another number if there's no
answer at your phone.
•
CFWD No Ans Delay—Number of seconds to delay forwarding calls, if
there is no answer at your phone.
Forwarding Calls to a Single Number
STEP 1
In the Call Forward Screen, make sure CFWD All Number is highlighted and press
the Edit button.
STEP 2
Enter a number to which to forward all calls; for example, your voice mailbox,
another extension, or an outside line. If forwarding calls to an outside line, be sure
to use any access and area codes required.
STEP 3
Press OK.
STEP 4
Press Save.
Forwarding Calls When Your Phone is Busy
STEP 1
In the Call Forward Screen, make sure CFWD Busy Number is highlighted and
press the Edit button.
STEP 2
Enter “vm” for voice mail, or a number to which to forward all calls; for example,
another extension, or an outside line. If forwarding calls to an outside line, be sure
to use any access and area codes required.
