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Appendix E Troubleshooting Hardware Components
Contacting Customer Service
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter,
contact a customer service representative for assistance and additional instructions. Before you call, have
the following information ready to help your service provider assist you as quickly as possible:
•
Date that you received the device
•
Chassis serial number (located on a label on the right of the rear panel of the chassis)
•
Type of software and release number
•
Maintenance agreement or warranty information
•
Brief description of the problem
•
Brief explanation of the steps that you have already taken to isolate and resolve the problem
To contact customer service, go to
http://www.cisco.com/en/US/support/index.html
Summary of Contents for SR2016T-NA
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