Troubleshooting and technical support information
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Troubleshooting and technical support information
Refer to this section if you are experiencing difficulties with the ISDN gateway.
Ensure that you have followed the instructions in this guide when installing and
configuring the ISDN gateway.
Calls fail to complete
If outgoing calls fail to complete, check that you have configured the ISDN gateway
and all other equipment correctly, paying particular attention to the number you are
trying to call. Remember that endpoints may be busy when you call them.
Using the event log to help solve a problem
You can use the event log to produce debugging information to assist technical
support in solving any problems. Event logging capture filter topics are set by default
to
Errors, warnings and information
. Do not change the capture filter topic level
without the guidance of technical support.
Getting more help
Cisco recommends registering your product at
services/video-conferencing-product-registration.jsp
in order to receive
notifications about the latest software and security updates. New feature and
maintenance releases are published regularly, and we recommend that the ISDN
gateway’s software is always kept up to date.
If you experience any problems when configuring or using the ISDN gateway, consult
the online help (available within the UI of your ISDN gateway) for an explanation of
how its individual features and settings work. If you cannot find the answer you need,
check on the web site at
http://www.tandberg.com/support
to make sure that the
ISDN gateway is running the most up-to-date software and for further relevant
documentation.
You or your reseller can get help from our support team by raising a case at
www.tandberg.com/support/video-conferencing-online-support.jsp
. Make sure
you have the following information ready:
The serial number and product model number of the unit
The software build number which can be found on the product user interface
Your contact email address or telephone number
