Cisco VG350, Installation Manual

Page 1: ...on Guide THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS Last Revised December 5 2012 Text Part Number OL 25...

Page 2: ...er Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by t...

Page 3: ...everity xvii Obtaining Additional Publications and Information xviii C H A P T E R 1 Overview of the Cisco VG350 Voice Gateway 1 1 Overview 1 1 1 1 VG350 Voice Gateway Chassis 1 2 Configuration Options 1 3 Interfaces and Service Capabilities 1 3 Physical Description and LEDs 1 4 LED Indicators 1 4 Specifications 1 6 Software Elements 1 9 Configuration Connections 1 9 Configuration Methods 1 9 Auto...

Page 4: ...le Wide High Density Service Module Ports 2 7 Online Insertion and Removal 2 7 Insertion and Removal Steps 2 8 Insertion 2 8 Removal 2 8 EN LED 2 8 C H A P T E R 3 Planning Your Installation 3 1 Location and Mounting Requirements 3 1 Temperature Control and Ventilation 3 1 Enclosed Racks 3 2 Bench Mounted 3 2 Access to Chassis 3 2 Chassis Grounding 3 2 Power Source 3 3 Cable Types 3 4 Distance Lim...

Page 5: ...ment 4 7 Unpacking and Inspection 4 7 C H A P T E R 5 Powering On the Cisco VG350 Voice Gateway 5 1 Checklist for Power On 5 1 Power On Procedure 5 1 Troubleshooting 5 3 A P P E N D I X A Cable Specifications and Information A 1 Console and Auxiliary Port Cables and Pinouts A 1 Console Port to PC A 2 Console Port to ASCII Terminal A 3 Auxiliary Port to Modem A 4 Alternative Connections to Terminal...

Page 6: ...wed to install replace or service this equipment Statement 1030 Organization Table 1 Major Sections of This Guide Chapter Title Description Chapter 1 Overview of the Cisco VG350 Voice Gateway Features and specifications of the Cisco VG350 Voice Gateway Chapter 2 Cisco Double Wide High Density Analog Service Modules Information including specifications of the the Double Wide High Density Service Mo...

Page 7: ...ps information might not be troubleshooting or even an action but could be useful information similar to a Timesaver Table 2 Installation Guide Conventions Convention Description boldface font Commands and keywords italic font Variables for which you supply values Keywords or arguments that appear within square brackets are optional x y z A choice of required keywords appears in braces separated b...

Page 8: ...etrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja...

Page 9: ...Du er i en situasjon som kan føre til skade på person Før du begynner å arbeide med noe av utstyret må du være oppmerksom på farene forbundet med elektriske kretser og kjenne til standardprosedyrer for å forhindre ulykker Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE PÅ DISSE INSTRUKSJONENE Aviso INSTRUÇÕ...

Page 10: ...i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning SPARA DESSA ANVISNINGAR ...

Page 11: ...ração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUÇÕES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse Før du begynder arbejde på udstyr skal du være opmærksom på de involverede risici der er ved elektriske k...

Page 12: ...Contents xiii Cisco VG350 Voice Gateway Hardware Installation Guide OL 25970 01 ...

Page 13: ...Contents xiv Cisco VG350 Voice Gateway Hardware Installation Guide OL 25970 01 ...

Page 14: ...nical resources These sections explain how to obtain technical information from Cisco Systems Cisco com You can access the most current Cisco documentation at this URL http www cisco com univercd home home htm You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Table 3 Related an...

Page 15: ...Systems Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments Obtaining Technical Assistance For all customers partners resellers and distributors who hold valid Cisco service contracts Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support Website on Cisco com features extensive online suppor...

Page 16: ...se one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 Your network ...

Page 17: ...rrent Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips config...

Page 18: ...1 4 Software Elements page 1 9 Overview The Cisco VG350 service module is a high density analog voice gateway It is an intermediate path that enables TDM to IP transition The Cisco VG350 Voice Gateway supports the following interfaces Gigabit Ethernet GE USB High Speed WAN Interface Card HWIC and Voice WAN Interface Card VWIC Double Wide Service Module DWSM interface Warning This unit is intended ...

Page 19: ...anels of the VG350 Voice Gateway Chassis Figure 1 1 shows the Front Panel Figure 1 2 shows the Back Panel Figure 1 1 Front Panel of the VG350 Voice Gateway Figure 1 2 Back Panel of the VG350 Voice Gateway 1 1 3 2 4 344081 1 AC OK1 3 ACT status LED 2 SYS status LED 4 PS1 Right PS2 Left 1 LED goes off if the AC power fails or is disconnected It does not go on and off with the power switch VG350 MB 1...

Page 20: ...Built in Interfaces for the Cisco VG350 1 USB serial console port 6 USB0 and USB1 1 Top 2 RJ 45 serial console port 7 Ground 3 SFP1 and SFP2 2 Top 8 CompactFlash 0 and 1 0 Far right 4 10 100 1000 Ethernet ports GE 0 1 and GE 0 2 GE 0 2 Top 9 SM D 72FXS Service Module 5 10 100 1000 Ethernet port GE 0 0 10 SM D 48FXS E Service Module Configuration VG350 SM 1 SM 2 Total number of ports 1 SM D 72FXS S...

Page 21: ...ng on external RPS power supply SYS Solid green Solid green indicates normal operation Front bezel Blinking green System is booting or is in ROM monitor mode Amber System error Off Power is off or system board is faulty ACT Solid or blinking green Solid or blinking indicates packet activity between the forwarding and routing engine and any I O port Front bezel Off No packet transfers are occurring...

Page 22: ...t eject the CompactFlash memory card Back panel Amber CompactFlash error Off Flash memory is not being accessed okay to eject the CompactFlash memory card Off No FE or GE link is established PVDM 0 1 2 and 3 Green PVDM is initialized Back panel Amber PVDM is detected but not initialized Off No PVDM installed Table 1 3 LED Indicators for Cisco VG350 continued LED Color Description Location on the V...

Page 23: ... dependent 30 A maximum at 115 VAC 60 Hz 60 A maximum at 230 VAC 50 Hz Power consumption 85 to 400 W 600 to 1370 BTU hr configuration dependent With AC 85 to 800 W 600 to 2740 BTU hr configuration dependent Ports Console port One RJ 45 connector and one mini USB Type B USB 2 0 compliant Auxiliary port RJ 45 connector USB ports Two USB Type A USB 2 0 compliant 2 5 W 500 mA maximum1 10 100 1000 Giga...

Page 24: ...0 to 158 F 40 to 70 C Non operating humidity 5 to 95 RH Non operating altitude 15 000 ft 4570 m Acoustic Acoustic Sound Pressure Typical Maximum 57 6 to 77 6 dBA Acoustic Sound Power Typical Maximum 67 8 to 84 7 dBA Compliance Safety compliance IEC 60950 1 Safety of information technology equipment EN 60950 1 Safety of information technology equipment UL 60950 1 Standard for safety for information...

Page 25: ...compatibility Generic immunity standard Part 1 EN 300 386 Electromagnetic compatibility for TNESD EMI EN 61000 6 1 SD EMI EMC compliance EN 55022 Class A CISPR22 Class A CFR47 Part 15 Subpart B Class A EN300386 Class A AS NZS CISPR22 Class A VCCI Class A SD EMI Class A Harmonic Current Emission EN 61000 3 2 for EUT Power requirements 16A EN 61000 3 12 for EUT Power requirements 16A Voltage Fluctua...

Page 26: ...tion is required When the Cisco VG350 Voice Gateway is powered on and connected the SNAP application downloads the applicable configuration files automatically Manual Configuration When a Cisco VG350 Voice Gateway is first installed use the procedure in the Power On Procedure section on page 5 1 for the initial configuration This sets the basic communication parameters After the Cisco VG350 Voice ...

Page 27: ...1 10 Cisco VG350 Voice Gateway Hardware Installation Guide OL 25970 01 Chapter 1 Overview of the Cisco VG350 Voice Gateway Software Elements ...

Page 28: ...FXS E Service Module A 48 FXS port DWSM with all 48 ports supporting OPX Lite capabilities Note DWSM refers to both the Cisco SM D 72FXS and SM D 48FXS E Service Module This chapter contains the following sections Double Wide High Density Analog Service Module Overview page 2 2 FXO Fail Over Bypass Ports page 2 5 Cisco SM D 72FXS Service Module Specifications page 2 6 Cisco SM D 48FXS E Service Mo...

Page 29: ...t 4 On Cisco 3925 Cisc0 3925e and Cisco 2951 only on slot 2 Table 2 1 shows the comparison between Cisco SM D 72FXS and SM D 48FXS E Table 2 1 Feature comparison of SM D 72FXS and SM D 48FXS E SM D 72FXS SM D 48FXS E Number of FXS Ports 72 Port 0 to Port 71 48 Port 0 to Port 47 Number of Ports Configurable as FXS E 4 Port 0 to Port 3 48 all ports Max RENs Port 5 REN FXS Port 2 REN FXS E Port 5 REN...

Page 30: ... Hazardous network voltages are present in WAN ports regardless of whether power to the unit is OFF or ON To avoid electric shock use caution when working near WAN ports When detaching cables detach the end away from the unit first Statement 1026 Warning This equipment contains a ring signal generator ringer which is a source of hazardous voltage Do not touch the RJ 11 phone port wires conductors ...

Page 31: ...zardous network voltages are present in WAN ports regardless of whether power to the unit is OFF or ON To avoid electric shock use caution when working near WAN ports When detaching cables detach the end away from the unit first Statement 1026 Warning This equipment contains a ring signal generator ringer which is a source of hazardous voltage Do not touch the RJ 11 phone port wires conductors the...

Page 32: ...PSTN during power outage or power savings circumstances Table 2 2 shows the RJ 11 connector assignment Table 2 2 RJ 11 Connector Assignment Faceplate Label IN RJ 11 OUT RJ 11 Power ON Power OFF FXO BYPASS 0 To PSTN To external FXO Interface optional PSTN to external FXO Interface FXS Port 46 to RJ 21 connector PSTN to RJ 21 connector Port 46 No connection to external FXO I F FXO BYPASS 1 To PSTN T...

Page 33: ...EDs All interface ports and LEDs are on the rear of the chassis Figure 2 1 illustrates their locations Figure 2 1 Cisco SM D 72FXS Service Module LEDs Cisco SM D 48FXS E Service Module Specifications Physical Description and LEDs All interface ports and LEDs are on the rear of the chassis Figure 2 2 illustrates their locations Figure 2 2 Cisco SM D 48FXS E Service Module LEDs 1 2 344083 1 EN LED 2...

Page 34: ...able on the SM D 72FXS service module The middle RJ 21 connector accesses FXS ports 0 to 23 the left RJ 21 female connector accesses ports 24 to 4 and the right RJ 21 connector accesses ports 48 to 71 Use RJ 21 male connector to connect from the DWSM RJ 21 ports to an FXS port RJ 11 distribution box Note Use an RJ 21 cable with Amphenol 50 pin connectors Online Insertion and Removal The DWSM can b...

Page 35: ...ut 72 or 48 messages being displayed so it may take some time for the message to appear Estimated waiting time is approximately 2 minutes 3 Use the following command to verify the voice ports after insertion show voice port summary Removal The following steps show how to remove a service module 1 Ensure there is no active call on the service module that you want to remove Use the following command...

Page 36: ...y are as follows Rack mount Wall mount Bench top The mounting location must provide the following Access to the chassis Access to a suitable power source Access to an appropriate earth ground Allowance for adequate heat dissipation and airflow around the chassis Temperature Control and Ventilation The installation location room closet or cabinet for the Cisco VG350 Voice Gateway should always be w...

Page 37: ...blocked Tip Baffles can help isolate exhaust air from intake air Baffles also help draw cooling air through the cabinet The best location for the baffles depends on the airflow patterns in the rack You can test the airflow by experimenting with different equipment arrangements Bench Mounted If the unit is placed on a bench top do not stack other equipment or paper on the chassis Provide plenty of ...

Page 38: ... a separate UPS for Cisco VG350 Voice Gateway is a viable option when the ISR UPS is not co located with it If you suspect that your AC power is not clean if lights flicker often or there is machinery with large motors nearby have a qualified person test the power Install a power conditioner if necessary Warning Do not work on the system or connect or disconnect cables during periods of lightning ...

Page 39: ... the Electronic Industries Association EIA Distance limitation information is included for the following VG ports Gigabit Ethernet Maximum Distance page 3 4 FXS Analog Voice Port Maximum Distance page 3 4 FXS E Extended loop Analog Voice Port Maximum Distance page 3 4 Gigabit Ethernet Maximum Distance The maximum segment distance for Gigabit Ethernet is 330 feet 100 meters specified in IEEE 802 3 ...

Page 40: ... distances or if you have cables that pass between buildings give special consideration to the effect of lightning strikes or ground loops If your site has these characteristics consult experts in lightning suppression and shielding The electromagnetic pulse caused by lightning or other high energy phenomena can easily couple enough energy into unshielded conductors to destroy electronic devices M...

Page 41: ...3 6 Cisco VG350 Voice Gateway Hardware Installation Guide OL 25970 01 Chapter 3 Planning Your Installation Interference Considerations ...

Page 42: ...ge 4 5 Keeping Track Checklist page 4 6 Mounting Tools and Equipment page 4 7 Unpacking and Inspection page 4 7 Tip While you do this installation record your progress and site information See the suggested format in the Keeping Track Checklist section on page 4 6 Warning Only trained and qualified personnel should be allowed to install replace or service this equipment Statement 1030 Warning Read...

Page 43: ...s than products designated by CISCO Statement 371 Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that the protective device is rated not greater than 15A minimum 60VDC 35A minimum 60VDC 45A minimum 60VDC or 50A minimum 60VDC for the Circuit Breaker Statement 1005 Warning This equipment has been designed for connection to TN and IT power s...

Page 44: ...ers and rear covers are in place Statement 1029 Warning To prevent personal injury or damage to the chassis never attempt to lift or tilt the chassis using the handles on modules such as power supplies fans or cards these types of handles are not designed to support the weight of the unit Statement 1032 Warning Do not use this product near water for example near a bathtub wash bowl kitchen sink or...

Page 45: ...Keep tools away from walk areas where you and others could fall over them Do not wear loose clothing that could get caught in the chassis Wear safety glasses if you are working under any conditions that might be hazardous to your eyes Warning This equipment must be installed and maintained by service personnel as defined by AS NZS 3260 Incorrectly connecting this equipment to a general purpose out...

Page 46: ...ically connected to earth ground Wear an ESD preventive wrist strap ensuring that it makes good skin contact Connect the clip to the ESD strap connection jack to the left of the power switch on the rear of the chassis or to an unpainted chassis frame surface Caution For safety periodically check the resistance value of the antistatic strap which should be between 1 and 10 megohm Mohm Site Log We r...

Page 47: ...____________________________________ Cisco VG name serial number _____________________________________________ Task Verified by Date Background information placed in Site Log Environmental specifications verified Site power voltages verified Installation site prepower check completed Required tools available Additional equipment available Cisco VG received Quick start guide received Regulatory com...

Page 48: ...are for administrative access Modem for remote access Analog voice RJ 21 cable Ethernet switch Modem for remote configuration Unpacking and Inspection Do not unpack the Cisco VG350 until you are ready to install it If the installation site is not ready keep the chassis in its shipping container to prevent accidental damage The Cisco VG350 cables printed publications and any optional equipment you ...

Page 49: ...4 8 Cisco VG350 Voice Gateway Hardware Installation Guide OL 25970 01 Chapter 4 Installing the Cisco VG350 Voice Gateway Unpacking and Inspection ...

Page 50: ...scribed in Chapter 4 Installing the Cisco VG350 Voice Gateway The chassis is securely mounted Power cable is connected Interface cables are connected Power On Procedure Perform this procedure to power on your Cisco VG350 Voice Gateway and verify that it goes through its initialization and self test When this is finished the Cisco VG350 Voice Gateway is ready to configure Warning This unit might ha...

Page 51: ...s no Step 3 Enter no to proceed with manual configuration using the CLI Would you like to enter the initial configuration dialog yes no no Would you like to terminate autoinstall yes Step 4 Press Return to terminate autoinstall and continue with manual configuration Several messages are displayed ending with a line similar to the following Copyright c 1986 2003 by cisco Systems Inc Compiled date t...

Page 52: ...LED and fan are off Power source switched off Switch power source on Faulty power cable Check replace power cable Faulty power source Check correct input power Faulty internal power supply Contact Cisco1 or your Cisco reseller 1 See the Obtaining Technical Assistance section on page xvi Power LED on fan off Faulty Cisco VG350 Contact Cisco1 Technical Service Center or your Cisco reseller Power LED...

Page 53: ...5 4 Cisco VG350 Voice Gateway Hardware Installation Guide OL 25970 01 Chapter 5 Powering On the Cisco VG350 Voice Gateway Troubleshooting ...

Page 54: ... Gateway The cable kit includes RJ 45 to RJ 45 rollover cable RJ 45 to DB 9 adapter cable for console connection RJ 45 to DB 25 adapter cable for modem connection The following illustrations and tables provide cable pinout information Console port to a PC See Table A 1 and Table A 4 Console port to an ASCII terminal See Table A 2 and Table A 4 Auxiliary port to a modem See Table A 3 and Table A 4 ...

Page 55: ...ts Figure A 1 Console Port to PC Cable and Adapter Table A 1 Console Port to PC Cable Pinouts RJ 45 to DB 9 Console Port DCE RJ 45 RJ 45 to RJ 45 Rollover Cable RJ 45 to DB 9 Adapter TERMINAL PC Port DTE DB 9 Signal RJ 45 Pin RJ 45 Pin RJ 45 Pin DB 9 Pin Signal RTS 11 1 Pin 1 is connected to pin 8 inside the Cisco VG350 Voice Gateway 8 8 8 CTS DTR 2 7 7 6 DSR TxD 3 6 6 2 RxD GND 4 5 5 5 GND GND 5 ...

Page 56: ...ole Port to ASCII Terminal Cable and Adapter Table A 2 Console Port to ASCII Terminal Cable Pinouts RJ 45 to DB 25 Console Port DCE RJ 45 RJ 45 to RJ 45 Rollover Cable RJ 45 to DB 25 Adapter TERMINAL Terminal Port DTE DB 25 Signal RJ 45 Pin RJ 45 Pin RJ 45 Pin DB 25 Pin Signal RTS 11 1 Pin 1 is connected to pin 8 inside the Cisco VG350 Voice Gateway 8 8 5 CTS DTR 2 7 7 6 DSR TxD 3 6 6 3 RxD GND 4 ...

Page 57: ...e and adapter combinations Table A 3 Auxiliary Port to Modem Cable Pinouts RJ 45 to DB 25 Auxiliary Port DTE RJ 45 RJ 45 to RJ 45 Rollover Cable RJ 45 to DB 25 Adapter MODEM Modem Port DCE DB 25 Signal RJ 45 Pin RJ 45 Pin RJ 45 Pin DB 25 Pin Signal RTS 1 8 8 4 RTS DTR 2 7 7 20 DTR TxD 3 6 6 2 TxD GND 4 5 5 7 GND GND 5 4 4 7 GND RxD 6 3 3 3 RxD DSR 7 2 2 8 DCD CTS 8 1 1 5 CTS MODEM CAB 5MODCM RJ 45...

Page 58: ...ts RJ 45 Figure A 4 shows the RJ 45 connector wiring for the Gigabit Ethernet cable Figure A 4 lists the pinouts Note Pinout shown is for category 3 4 or 5 10 100BASE T connection to an Gigabit Ethernet switch Figure A 4 RJ 45 Connector Wiring Table A 5 Gigabit Ethernet Port Pinouts RJ 45 Pin1 1 Any pin not referenced is not connected Signal 1 TX 2 TX 3 RX 4 5 6 RX 7 8 H11421 1 8 ...

Page 59: ...inouts for the RJ 21 connector 36484 RJ 21 cable RJ 21 connector 1 25 50 26 Table A 6 RJ 21 Connector Pinouts Port Number Connector Pin Number Signal Port Number Connector Pin Number Signal 1 1 26 Ring Tip 13 13 38 Ring Tip 2 2 27 Ring Tip 14 14 39 Ring Tip 3 3 28 Ring Tip 15 15 40 Ring Tip 4 4 29 Ring Tip 16 16 41 Ring Tip 5 5 30 Ring Tip 17 17 42 Ring Tip 6 6 31 Ring Tip 18 18 43 Ring Tip 7 7 32...

Page 60: ...1 Appendix A Cable Specifications and Information Analog Voice Multiport Pinouts RJ 21X CA21A 12 12 37 Ring Tip 24 24 49 Ring Tip 25 50 51 52 GND Table A 6 RJ 21 Connector Pinouts continued Port Number Connector Pin Number Signal Port Number Connector Pin Number Signal ...