Cisco VoIP 8961, Reference Manual

Page 1: ...Cisco VoIP 8961 9951 9971 Phones Reference Guide ICIT Technology Training and Advancement training uww edu Updated on 8 1 2014 ...

Page 2: ...Adjust the Volume for the Current Call 11 Adjust the Ring Volume 11 Changing your Ring Type 12 Transfer a Call 13 Swap between Calls before Completing a Transfer 13 Transfer Call to Voice Mail 14 Transfer a Call to another User s Voice Mail 14 Forward All Calls 15 Forward All Calls to Voice Mail 16 Place and Establish a Conference Call 17 To create a conference call 17 End a conference call 17 Do ...

Page 3: ...djust Display Brightness 20 Adjust the Brightness 20 Voice Mail 21 Access Voice Mail from Your Phone 21 Access Voice Mail Remotely 21 Change your Voice Mail Pin 21 Corporate Directory 22 Cisco Self Care Portal 24 Speed Dials 24 Call Forwarding 25 Do Not Disturb 26 Single Number Reach and Move to Mobile 26 3 ...

Page 4: ...e button 4 Back button 15 Messages button 5 Release button End call 16 Applications button 6 Navigation pad and Select button 17 Contacts button 7 Conference button 18 Phone display 8 Hold button 19 Programmable features buttons 9 Transfer button 20 Handset with light strip 10 Keypad 11 Speakerphone button 4 ...

Page 5: ...the phone you are using MWI Message Waiting Indicator The light on the back of the phone s handset This light will illuminate while receiving a call and also when you have a new voice mail message Line Buttons Depending on the model of your phone you may have 1 to 3 line buttons available The first line is normally assigned your direct extension number The second line may be a shared line The sixt...

Page 6: ...tory press the Dial soft key Note Use the Backspace soft key to erase digits that you enter incorrectly Dialing an Outside Number To dial an outside number use any of the methods above to place your call While dialing the number press 9 then the full 10 digit telephone number EX 9 1 262 555 5555 Answer a Call To answer a call Lift the handset If you are using a headset press the Headset button If ...

Page 7: ... Hold button on your phone To retrieve a held call Press the Resume soft key If multiple calls are on hold use the Navigation button to select the desired call before you press Resume If multiple calls on multiple lines are on hold press the line button for the line that you want to pick up The active call on the other line is automatically put on hold Note Because the hold feature can generate mu...

Page 8: ...n If video has been minimized press the Park button Step 2 The party will be put on hold Make note of the park number assigned to your call Step 3 From another UW Whitewater Cisco phone dial the park number assigned to your phone You will now be placed into the original call NOTE A call will only remain on park for 60 seconds After 60 seconds the call will ring again on the originating phone 8 ...

Page 9: ...ed line rings it can either ring one phone at a time on each phone assigned to that call group until the call is answered or it can ring on all phones in a call group at the same time Once a share line call is answered the line button on your phone lights green notifying you that the line is in use Answer a Shared Line Pick up the handset on your phone then press the line button to the left of the...

Page 10: ...d the call on the other line is automatically put on hold Note If video is enabled on your phone you will need to press the Hide Video soft key button to show the Answer and Divert soft key options To return to the original call Step 1 Use the up down buttons on the Navigation pad to select the original call Step 2 Press the Resume soft key to reconnect to the call or press the line button associa...

Page 11: ...the handset speakerphone or headset volume for the current call Step 1 During a call press the symbol on the Volume button to adjust the volume Adjust the Ring Volume Press the symbol on the Volume button while the handset is in its cradle and the phone is idle 11 ...

Page 12: ... navigation pad on your phone to select Ringtone Press the Select button on the navigation pad to continue Step 3 Use the up down buttons on the navigation pad to select your line then press the Edit button Use the up down arrows on the navigation pad to select a new ringtone Press the Play soft key button to listen to the ringtone Press the Set soft key button to set that ringtone as your new def...

Page 13: ...fer recipient notifying them that you will be transferring a call Press the Transfer soft key button to complete the transfer NOTE If the transfer fails press the Resume soft key to return to the original call Swap between Calls before Completing a Transfer After you connect to the transfer recipient but before you transfer a call to this party you can press the Swap soft key to toggle between the...

Page 14: ...the Divert soft key to send the call directly to voice mail Transfer a Call to another User s Voice Mail Step 1 During an active call press the Transfer button on the phone The call is placed on hold Step 2 Dial 8 then the user s 4 digit UW Whitewater extension The call will now be transferred directly to the new user s voice mail box 14 ...

Page 15: ...p 1 Press the Forward All soft key Dial the number to which you want to forward all of your calls NOTE If forwarding to an outside phone number dial 9 then 1 then the area code and phone number The phone display will now be updated to show that calls will be forwarded 15 ...

Page 16: ...utton on your phone Step 2 Press the Messages button on your phone All incoming calls will now be transferred directly to voice mail NOTE To remove call forwarding press the Forward Off soft key The phone display is updated to show that calls will no longer be forwarded 16 ...

Page 17: ...ber dial 9 then 1 then the area code and phone number When the call connects alert the second party that they will be joining a conference call Step 3 Press the Conference soft key button to add the new party to the original call Follow steps 1 3 to add another user to your conference call NOTE If you want to join two different calls together into one conference call put the first caller on hold a...

Page 18: ...rb message will go away and the line button will no longer be red in color CALL HISTORY View the missed placed and received call history on your phone by doing the following Step 1 Press the Applications button on your phone Use the up down arrows on the navigation pad to select Call History Press the Open soft key button to continue Step 2 Use the up down arrows on the navigation pad to scroll th...

Page 19: ...se do the following to verify that this feature is enabled Step 1 Press the Applications button on your phone Step 2 Use the up down arrows on the navigation pad to select Preferences Press the Open soft key to continue Use the up down arrows on the navigation pad to select Video Enable Video If Video is currently set to Off press the ON soft key button to turn it On Disable Video If Video is curr...

Page 20: ...mute your video camera while leaving the end caller s video enabled When you mute your video the end caller will see a black screen until you unmute 1 While on an active call press the Video Mute soft key button on your phone When video is muted the icon will turn red To remove video mute press the Video mute button again ADJUST DISPLAY BRIGHTNESS Adjust your phone screen brightness level Adjust t...

Page 21: ...your voice mail password pin followed by 3 Follow the voice prompts to continue Access Voice Mail Remotely To access your voice mail remotely from another phone follow the steps below 1 Dial the full 10 digit extension of your UW Whitewater phone number from an alternate phone 2 Wait until you receive the voice mail prompt press the star key on your number pad once you hear the voice mail message ...

Page 22: ... Number field search option Step 4 Using the number pad enter the first or last name of the person you wish to call NOTE When entering letters select the appropriate number key assigned to that letter Press the number key multiple times to scroll through the available letters For example to enter a b press the 2 key two times then pause To enter a c press the 2 key three times then pause Use the b...

Page 23: ...Step 6 Use the up down buttons on the navigation pad to select the user you wish to call Press the Dial soft key to place your call 23 ...

Page 24: ...Step 2 Select Phone Settings located in the left hand toolbar Step 3 Select Speed Dial Numbers from the main window Step 4 NOTE If you have multiple phones you will need to select the phone model for which you would like to configure speed dials on Click the Add New Speed Dial link Step 5 Enter in the speed dial information Number URI Enter the 4 digit extension of an internal UWW employee or the ...

Page 25: ...e Portal page click on the Phones tab located in the top menu bar Step 2 Select Call Forwarding located in the left hand toolbar Step 3 Your primary extension will be expanded by default If you have multiple extensions assigned to your phone click the down arrow to the left of the line extension to configure the call forward settings on that extension Check the box to the left of the extension you...

Page 26: ...hanges To disable Do Not Disturb uncheck the box then click the Save button to save your changes NOTE Do Not Disturb can also be enabled by pressing the line button to the left of Do Not Disturb on your phone Single Number Reach and Move to Mobile Single Number Reach SNR allows incoming calls to ring an alternate phone like a mobile phone in addition to your primary desk phone Move to Mobile can a...