Cisco WebSTAR DPX100, User Manual

Page 1: ...our WebSTAR Cable Modem Benefits and Features Your WebSTAR Cable Modem offers the following outstanding benefits and features Provides a high speed broadband Internet connection that energizes your online experience and makes downloading and sharing files and photos with your family and friends hassle free Features Plug and Play operation for easy set up and installation Includes both USB and Ethe...

Page 2: ...y Cable Modem 9 What are the System Requirements for Internet Service 9 How Do I Set Up My High Speed Internet Access Account 10 How Do I Connect My Devices to Use the Internet 11 How Do I Configure TCP IP Protocol 13 How Do I Install USB Drivers 16 Having Difficulty 18 Tips for Improved Performance 20 How Do I Renew the IP Address on My PC 21 Front Panel Status Indicator Functions 22 Notices 24 F...

Page 3: ...equipment Cleaning the Equipment Before cleaning this equipment unplug it from the electrical outlet Use a damp cloth to clean this equipment Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this equipment Placement Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the pow...

Page 4: ...receptacles as this can result in a risk of fire or electric shock For equipment that requires battery power or other sources to operate refer to the operating instructions for that equipment Object and Liquid Entry Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Do not exp...

Page 5: ...e prong plug Properly ground earth this equipment by inserting the plug into a grounded electrical three socket outlet If you are unable to insert this plug fully into the outlet contact an electrician to replace your obsolete outlet Damage that Requires Service For damage that requires service unplug this equipment from the electrical outlet Contact your cable service provider when any of the fol...

Page 6: ...em One Ethernet cable CAT5 RJ 45 One USB cable not included with all models One power adapter with power cord your power adapter may look slightly different depending on your cable modem model One CD ROM containing the user s guide and the USB drivers If any of these items are missing or damaged please contact Cisco Services for assistance You will need an optional cable signal splitter and additi...

Page 7: ...00 and Model EPX2100 Cable Modems support DOCSIS 2 0 1 POWER Illuminates solid green to indicate that power is being applied to the cable modem 2 PC Illuminates solid green to indicate that an Ethernet USB carrier is present and blinks to indicate that Ethernet USB data is being transferred between the PC and the cable modem 3 DATA Blinks to indicate that data is being transferred between the mode...

Page 8: ...POWER Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem Only use the AC power adapter and power cord that is provided with your cable modem 2 RESET Reset to Default button Factory Reset This button is for maintenance purposes only Do not use 3 ETHERNET RJ 45 Ethernet port connects to the Ethernet port on your PC 4 USB 12 Mbps USB port connects...

Page 9: ...er s guide thoroughly before you decide where to place your cable modem What are the System Requirements for Internet Service To ensure that your cable modem operates efficiently for high speed Internet service verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements You will also need an active cable input line and an Internet ...

Page 10: ... service provider they will ask you for the serial number and Media Access Control MAC address of the cable modem These numbers appear on a bar code label located on the side of the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by MAC Write down these numbers in the space provid...

Page 11: ...our home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet Professional installation may be available Contact your local cable service provider for further assistance To connect devices The following diagram illustrates one of the various Internet connection option...

Page 12: ...r to add a TV a DHCT or set top converter or a VCR 5 Plug in and power on your PC 6 The cable modem will then begin an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the CABLE indicator on the front panel stops blinking and illuminates continuously 7 The next step in setting up your cable modem is to c...

Page 13: ...IP protocol 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and then select Obtain an IP a...

Page 14: ...Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance To configure Windows XP systems 1 Click Start select Connect to and choose Show all connections 2 Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Stat...

Page 15: ...r right hand corner of the TCP IP window is unchecked If there is a check mark in the option deselect the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the p...

Page 16: ... Add New Hardware Wizard window opens 3 Click Next in the Add New Hardware Wizard window 4 Select Search for the best driver for your device Recommended in the Add New Hardware Wizard window and then click Next 5 Select CD ROM drive in the Add New Hardware Wizard window and then click Next 6 Select The updated driver Recommended in the Add New Hardware Wizard window and then click Next 7 Click Nex...

Page 17: ...and your USB devices are ready for use 10 Try to access the Internet If you cannot access the Internet go to Having Difficulty next in this guide If you still cannot access the Internet contact your cable service provider for further assistance To install Windows XP drivers 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the Power and Cable indic...

Page 18: ...r PC is not equipped with an Ethernet interface an Ethernet card is available from your local PC or office supply retailer or from your cable service provider Q After my cable modem is connected how do I access the Internet A Your local cable service provider becomes your Internet Service Provider ISP offering a wide range of services including e mail chat news and information services Your cable ...

Page 19: ...hts The modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the up link port of the hub The LINK LED of the hub will illuminate continuously The modem does not register a cable connection The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your cab...

Page 20: ...illuminated Verify that all cables are properly connected and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do I Install the USB Drivers earlier in this guide if you are using ...

Page 21: ...dapter that is installed on your PC The IP Configuration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure If you cannot access the Internet contact your cable service provider for further assistance To renew the IP address for ...

Page 22: ...e modem front panel status indicators during power up calibration and registration on the network Use this chart to troubleshoot the power up calibration and registration process of your cable modem After the cable modem completes step 7 Registration Completed the modem proceeds immediately to step 8 Normal Operations Normal Operations The following chart illustrates the appearance of the cable mo...

Page 23: ... 23 Special Conditions The following chart describes the appearance of the cable modem front panel status indicators during special conditions to show that cable modem access protection is enabled or that you have been denied network access ...

Page 24: ...t the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2003 2012 Cisco and or its affiliates All rights reserved Printed in the United States of America Information in this publication is subject to change without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or ...

Page 25: ...the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your cable service provider for an...

Page 26: ...wrenceville GA 30042 678 277 1120 800 722 2009 www cisco com This document includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2003 2012 Cisco and or its affiliates All rights reserved July 2012 Printed in USA Part N...