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Chapter 5  Troubleshooting 

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1  Error Messages

Summary of Contents for CLP 7202e

Page 1: ...IMMEREN VOSSELAAR OUD TURNHOUT ARENDONK RAVELS WEELDE POPPEL BAARLE HERTOG MALLE OOSTMALLE WESTMALLE POPPEL RAVELS MOL HERENTALS LILLE POEDERLEE LILLE HERENTALS NOORDERWIJK EINDHOUT LAAKDAL VORST KEMP...

Page 2: ...rence when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction m...

Page 3: ...ever there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning t...

Page 4: ...an extension cord is used with this product make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also make sure...

Page 5: ...e of optional products and consumable supplies other than the designated products contained herein 6 Do not handle disassemble or repair the parts other than those specified in this manual 7 We are no...

Page 6: ...Before Operation 5...

Page 7: ...Before Operation 6...

Page 8: ...he surface of the printer case do not use the cloth that is soaked in thinner trichloroethylene benzine ketone or similar chemicals 8 Do not use the printer where there is a lot of oil iron particles...

Page 9: ...rinter and radio or television Radio or television reception could be adversely affected 8 Do not use a power voltage or frequency other than those specified 9 Do not put anything on the power cord or...

Page 10: ...ral Precautions 7 Precautions When Installing the Printer 8 Contents 9 Main Features 11 Model Description 12 Chapter 1 Setup 1 Confirmation of Carton Contents 14 2 Part Names and Functions 15 3 Connec...

Page 11: ...Adjustments 1 Use of Media Other Than the Recommended Printhead Offset Adjustments 48 2 Use of Narrow Media Ribbons Printhead Pressure Adjustments 49 3 Use of Narrow Media Ribbons Ribbon Tension Adjus...

Page 12: ...d and high quality printing Powerful control language A powerful yet simple to use control language is standard to all of Citizen s label printers allowing easy design of labels and bar codes Alternat...

Page 13: ...els are available The main different points between the two models are shown below Model Print resolution Printing speed Adjustable media sensor Flash Memory CLP 7201e 200dpi 2 7 IPS Standard Standard...

Page 14: ...Chapter 1 Setup 13 Chapter 1 Setup 1 Confirmation of Carton Contents 2 Part Names and Functions 3 Connection to Power 4 Connection to a Computer...

Page 15: ...arton The printer may cause injury or property damage if dropped Be sure to grip the printer housing firmly when taking it out of the carton Do not grip the printer by the foam packing material which...

Page 16: ...Media holder Holds the roll holder See Chapter 3 8 Open lever To swing the printhead out of the way when loading the media or cleaning the printhead See Chapter 3 9 Printhead pressure adjustment knob...

Page 17: ...l interface cable 2 USB interface connector To connect the USB interface cable 3 Parallel interface connector To connect the parallel interface cable 4 Power switch To turn on or off the power See Cha...

Page 18: ...er the error indicator 3 PAUSE key Temporarily pauses printing 4 FEED key Feeds the media 5 STOP key Stops the printer operating 6 Media gap adjustment control To adjust the media gap sensor sensitivi...

Page 19: ...2 Connect the connector of the power cord to the power inlet on the printer 3 Insert the plug of the power cord in the AC outlet 3 Connection to Power Use an AC outlet that accepts a three pronged pl...

Page 20: ...r switches of the printer and the computer 2 Connect the connector of one end of the interface cable to the interface connector on the back of the printer and secure it with locks or locking screws 3...

Page 21: ...Chapter 1 Setup 20...

Page 22: ...rinter Operation 21 Chapter 2 Printer Operation 1 Power On Off 2 Normal Operating Mode 3 Printer Configuration Setting Mode 4 Self Test Mode Hex Dump Mode 5 System Maintenance Mode 6 Returning to Fact...

Page 23: ...hapter 2 Printer Operation 22 1 Power On Off Turning on the power 1 Turn on the power switch on the back of the printer 2 The green LED is lit Check that the LCD screen displays On Line 1 Power On Off...

Page 24: ...Chapter 2 Printer Operation 23 Turning off the power 1 Turn off the power switch on the back of the printer 2 The green LED goes off and any message on the LCD screen disappears 1 Power On Off...

Page 25: ...current print job Pressing the STOP key during printing stops the printing immediately Pressing it again cancels the print job FEED key Advance to the top of the next label When Using continuous medi...

Page 26: ...key functions are shown below The printer configuration settings are stored in memory so they are maintained even after the power is turned off Example Changing the media gap sensor to the black mark...

Page 27: ...Chapter 2 Printer Operation 26 3 Change the media gap sensor to the black mark sensor with the FEED key 4 Return to normal operating mode with the STOP key 3 Printer Configuration Setting Mode...

Page 28: ...Chapter 2 Printer Operation 27 Display Indications 3 Printer Configuration Setting Mode...

Page 29: ...List of Mode Items Note When the printer is switched off and on the initial values for these menu items selected by the printer configuration setting mode will be retrieved from the flash memory 3 Pri...

Page 30: ...laten If the absolute value to O value is larger than the absolute value to f value as the set value of O increases the media stop position may change However if the absolute value to f value is small...

Page 31: ...te the printer in the following way 1 Turn ON the power switch while pressing and holding the FEED key When labels are used hold down the FEED key for two seconds and the printer will feed the media a...

Page 32: ...st printing energy see Command Reference Partially blurred Printhead pressure unbalanced Adjust printhead pressure see Section 2 Chapter 4 Ribbon wrinkling and slipping Ribbon tension improper Adjust...

Page 33: ...in memory so they are maintained even after the power is turned off Control key functions are shown in the following Example Setting the black mark sensor voltage 1 First turn OFF the power switch th...

Page 34: ...2 Printer Operation 33 3 Change the media gap sensor voltage to the black mark sensor voltage with the FEED key pressed 4 Return to normal operating mode with the STOP key pressed 5 System Maintenanc...

Page 35: ...eration 34 List of Mode Items Note When the printer is switched off and on the initial values for these menu items selected by the system maintenance mode will be retrieved from the flash memory 5 Sys...

Page 36: ...nfiguration setting mode or system maintenance mode to the factory setting proceed as follows First turn OFF the power switch then press and hold the PAUSE FEED and STOP keys simultaneously and at the...

Page 37: ...Chapter 2 Printer Operation 36...

Page 38: ...pter 3 Media and Ribbon 1 Kinds of Approved Media 2 Configuration of Approved Media When Using Front Sensors 3 Configuration of Approved Media When Using Adjustable Sensor 4 Media Setting 5 Kinds of A...

Page 39: ...Chapter 3 Media and Ribbon 38 1 Kinds of Approved Media 1 Kinds of Approved Media...

Page 40: ...of the labels or tags Transparent type photosensor Detects gaps between labels and notches of tags Reflective type photosensor Detects black marks Note Make sure that the adjustable sensor is set to A...

Page 41: ...Media When Using Adjustable Sensor The adjustable sensor is the standard for CLP 7201e but it is the optional for CLP 7202e Make sure that the adjustable sensor is set to AJSensON See Chapter 2 3 Con...

Page 42: ...he open lever to open the printhead 2 Push down the open guide lever to lift the open guide up 3 Insert the roll holder with the roll guide in the core of roll media Load this onto the media holder an...

Page 43: ...ide to close it 6 Push down the green part of the push button to close the printer mechanism at this time continue pushing until it clicks closed Note Make sure the green part of the push button is pr...

Page 44: ...Chapter 3 Media and Ribbon 43 5 Kinds of Approved Ribbons 5 Kinds of Approved Ribbons...

Page 45: ...down the open lever to open the printhead 2 Insert the ribbon shaft in the core of ribbon so that it is in its deepest position 3 Set the ribbon holder on the transfer mechanism 4 Pull the ribbon from...

Page 46: ...ribbon must be removed from the bottom of the transfer mechanism 6 Push down the green part of the push button to close the printer mechanism until it clicks 7 Close the printer cover 8 Turn ON the p...

Page 47: ...Chapter 3 Media and Ribbon 46...

Page 48: ...1 Use of Media Other Than the Recommended Printhead Offset Adjustments Media Thickness Adjustments 2 Use of Narrow Media Ribbons Printhead Pressure Adjustments 3 Use of Narrow Media Ribbons Ribbon Te...

Page 49: ...of the three lines by turning the offset adjustment screw with a screwdriver Then turn the offset adjustment screw two to four times counterclockwise with a screwdriver Factory setting two turns 2 Ma...

Page 50: ...of white plastic with the width of media by turning the printhead pressure adjustment knob The printhead must be closed 2 Make fine adjustments by checking the self test print a When the print on righ...

Page 51: ...on the LCD display To resolve this problem and obtain the optimum printing condition make adjustments in the following manner this should be done after the printhead pressure adjustments on the previ...

Page 52: ...k on the feeding section to SUPER LOW by turning the adjust knob 4 When ribbon is broken during printing Ribbon may be broken if it is narrow in width and printhead heat temperature is high In that ca...

Page 53: ...sensor to the required detection position by tuning the adjustable knob it is useful to align the mark yellow on the top of the adjustable sensor with the scale showing the required detection positio...

Page 54: ...ethyl alcohol It is particularly important to clean the printhead after printing on thermal media for long periods which will guarantee the print quality and extend the life of the printhead Note Alwa...

Page 55: ...Chapter 4 Printer Adjustments 54...

Page 56: ...pter 5 Troubleshooting 55 Chapter 5 Troubleshooting 1 Error Messages 2 Power Troubleshooting 3 Media Feed Troubleshooting 4 Ribbon Feed Troubleshooting 5 Print Troubleshooting 6 Interface Troubleshoot...

Page 57: ...Error Messages When there is a problem with the printer A buzzer sounds The error indicator lights up An error message is shown on the LCD screen Errors and corrective actions are shown below 1 Error...

Page 58: ...Chapter 5 Troubleshooting 57 2 Errors and corrective actions 1 Error Messages...

Page 59: ...Chapter 5 Troubleshooting 58 1 Error Messages...

Page 60: ...Chapter 5 Troubleshooting 59 1 Error Messages...

Page 61: ...Chapter 5 Troubleshooting 60 2 Power Troubleshooting 2 Power Troubleshooting...

Page 62: ...Chapter 5 Troubleshooting 61 3 Media Feed Troubleshooting 3 Media Feed Troubleshooting...

Page 63: ...Chapter 5 Troubleshooting 62 4 Ribbon Feed Troubleshooting 4 Ribbon Feed Troubleshooting...

Page 64: ...Chapter 5 Troubleshooting 63 5 Print Troubleshooting 5 Print Troubleshooting...

Page 65: ...Chapter 5 Troubleshooting 64 6 Interface Troubleshooting 6 Interface Troubleshooting...

Page 66: ...Appendixes 65 Appendixes 1 Options 2 Specifications...

Page 67: ...Appendixes 66 1 Options z Factory and dealer reseller options 1 Options...

Page 68: ...ve the PCMCIA memory card cover at the bottom of the printer see figure 3 Insert the memory card 4 Replace the PCMCIA memory card cover Before use carefully read and understand the instructions regard...

Page 69: ...Appendixes 68 2 Specifications z Main Specifications 2 Specifications...

Page 70: ...Appendixes 69 2 Specifications...

Page 71: ...Appendixes 70 2 Specifications...

Page 72: ...cted to a computer and prints labels according to the command from the computer Two systems of interface connection to a computer are shown below 1 Serial interface RS 232C 2 Parallel interface IEEE12...

Page 73: ...4 RS 232C loopback test After connector wiring as shown in the figure place the printer into self test mode The printer will receive data that has been transmitted by printer itself and the test of r...

Page 74: ...When the receive buffer has less than 2K bytes available Note Even if each code is ready for output the same code will not be transmitted twice successively except when the power is turned on or the...

Page 75: ...Appendixes 74 6 Interface pin assignment The serial and parallel pin assignment tables are shown below Serial interface pin assignment table 2 Specifications...

Page 76: ...Appendixes 75 Parallel interface pin assignment table 2 Specifications...

Page 77: ...Appendixes 76 z Example of Connection to a Computer When RS 232C is used IBM PC compatible Communication control XON XOFF or CTS DTR 2 Specifications...

Page 78: ...r position after printing The printer will feed back media to the start print position when the next print job is sent If data is transmitted continuously from the computer the tear off function will...

Page 79: ...off is only performed for the final label of each batch processing The tear off is not performed until the specified number of print sheets is completed Media is fed to the tear position When manual...

Page 80: ...l tearing is needed tear the label at this time Perform next feeding or label printing If the Feed key is pressed or next print data is transmitted from the computer the printer will feed back media t...

Page 81: ...ion value fnnn f735 73 5 mm The values higher or lower will increase or decrease the amount of feed in the tear off Parameter initialization values Initialization values of print and feed positions by...

Page 82: ...ems Europe GmbH http www citizen europe com Mettinger Strasse 11 Park House 73728 Esslingen 643 651 Staines Road Feltham Germany Middlesex TW14 8PA United Kingdom Japan CBM Corporation CBM Bldg 5 68 1...

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