Citrix EasyCall Gateway 3.0, Integrator Manual

Page 1: ...Citrix EasyCall Gateway 3 0 Citrix EasyCall Gateway Telephony System Integrator s Guide for Cisco Unified Communications Manager...

Page 2: ...of this documentation that relate to Globetrotter Macrovision and FLEXlm are copyright 2005 Macrovision Corporation All rights reserved This product includes open source PostgresSQL released under the...

Page 3: ...ing the Directory Number 16 Verifying the Integration 18 Chapter 4 Integrating with Cisco Unified Communications Manager 5 1 Configuring the SIP Trunk Security Profile 19 Configuring the SIP Trunk 20...

Page 4: ...iv Telephony System Integrator s Guide Chapter 6 Integrating with Cisco Unified Communications Manager Express 3 2 4 0 Configuring the SIP Trunk 39 Verifying the Integration 40...

Page 5: ...guide can be done in tandem with EasyCall Gateway installation and configuration which includes defining the properties of the telephony system trunk and defining any changes the EasyCall Gateway mak...

Page 6: ...on page 11 Integrating with Cisco Unified Communications Manager 5 1 on page 19 Integrating with Cisco Unified Communications Manager 6 0 7 x on page 27 Integrating with Cisco Unified Communications M...

Page 7: ...previously referred to as CallManager administration software screens The following topics describe the integration Configuring the SIP Trunk on page 3 Configuring Call Forwarding on page 6 Verifying...

Page 8: ...4 EasyCall Gateway Telephony System Integrator s Guide Trunk Configuration page version 4 1 3...

Page 9: ...figuration Calling Search Space AAR Calling Search Space If either of these values is not required select None Setting Description Destination Address The IP address of the EasyCall Gateway Destinatio...

Page 10: ...user s Directory Number Configuration to forward users No Answer calls to a number that matches the configured route pattern as described in Configuring the Directory Number on page 8 Configuring the...

Page 11: ...Chapter 2 Integrating with Cisco Unified Communications Manager 4 1 3 7 Route Pattern Configuration page continued version 4 1 3...

Page 12: ...tem Integrator s Guide Configuring the Directory Number The following screens show a sample Directory Number Configuration Directory Number Configuration page version 4 1 3 Directory Number Configurat...

Page 13: ...Number Configuration page continued version 4 1 3 Setting Description Directory Number The user s extension Forward No Answer Internal Forward No Answer External A number that matches the route patter...

Page 14: ...one or more user PCs and place different types of calls domestic international Use the EasyCall client interface to configure one or more locations and to add those locations to Call Forwarding Have...

Page 15: ...previously referred to as CallManager administration software screens The following topics describe the integration Configuring the SIP Trunk on page 11 Configuring Call Forwarding on page 14 Verifyin...

Page 16: ...12 EasyCall Gateway Telephony System Integrator s Guide Trunk Configuration page version 4 2 3...

Page 17: ...nfiguration Calling Search Space AAR Calling Search Space If either of these values is not required select None Setting Description Destination Address The IP address of the EasyCall Gateway Destinati...

Page 18: ...user s Directory Number Configuration to forward users No Answer calls to a number that matches the configured route pattern as described in Configuring the Directory Number on page 16 Configuring th...

Page 19: ...Chapter 3 Integrating with Cisco Unified Communications Manager 4 2 3 15 Route Pattern Configuration page continued version 4 2 3...

Page 20: ...tem Integrator s Guide Configuring the Directory Number The following screens show a sample Directory Number Configuration Directory Number Configuration page version 4 2 3 Directory Number Configurat...

Page 21: ...Number Configuration page continued version 4 2 3 Setting Description Directory Number The user s extension Forward No Answer Internal Forward No Answer External A number that matches the route patter...

Page 22: ...one or more user PCs and place different types of calls domestic international Use the EasyCall client interface to configure one or more locations and to add those locations to Call Forwarding Have...

Page 23: ...guring the SIP Profile on page 22 Configuring Call Forwarding on page 24 Verifying the Integration on page 26 Configuring the SIP Trunk Security Profile The following table describes the SIP trunk sec...

Page 24: ...creens show a sample Trunk Configuration The default values required for the trunk to be active are included The table following the screens describes the values that are important for EasyCall Gatewa...

Page 25: ...rch Space If either of these values is not required select None Setting Description Destination Address The EasyCall Gateway address Destination Port The port of the proxy server Defaults to 5060 and...

Page 26: ...22 EasyCall Gateway Telephony System Integrator s Guide Configuring the SIP Profile The following screens show a sample SIP Profile Configuration SIP Profile Configuration page version 5 1...

Page 27: ...Chapter 4 Integrating with Cisco Unified Communications Manager 5 1 23 SIP Profile Configuration page continued version 5 1...

Page 28: ...to a number that matches the configured route pattern as described in Configuring the Directory Number on page 24 Configuring the Route Pattern The following table describes the route pattern configur...

Page 29: ...Chapter 4 Integrating with Cisco Unified Communications Manager 5 1 25 Directory Number Configuration page version 5 1 Directory Number Configuration page continued version 5 1...

Page 30: ...configure one or more locations and to add those locations to Call Forwarding Have someone call your office extension verify that the call is forwarded to the location s you specified Setting Descript...

Page 31: ...0 is similar to version 6 0 You can follow the instructions in this chapter and leave any parameters that are new to 7 0 set to their defaults The following topics describe the integration Configuring...

Page 32: ...ns describes the values that are important for EasyCall Gateway integration Setting Description Name Must be Non Secure SIP Trunk Profile UDP When Configuring the SIP Trunk on page 28 this name must b...

Page 33: ...Chapter 5 Integrating with Cisco Unified Communications Manager 6 0 7 x 29 Trunk Configuration page version 6 0 Trunk Configuration page continued version 6 0...

Page 34: ...t of the proxy server Defaults to 5060 and should not be changed Media Termination Point Required We recommend not enabling MTP Required However please consult your telephony administrator or Cisco re...

Page 35: ...ter 5 Integrating with Cisco Unified Communications Manager 6 0 7 x 31 Configuring the SIP Profile The following screens show a sample SIP Profile Configuration SIP Profile Configuration page version...

Page 36: ...32 EasyCall Gateway Telephony System Integrator s Guide SIP Profile Configuration page continued version 6 0...

Page 37: ...l Gateway as described in Configuring the Route Pattern on page 33 You must also configure each user s Directory Number Configuration to forward users No Answer calls to a number that matches the conf...

Page 38: ...ing the Directory Number The following screens show a sample Directory Number Configuration Setting Description Route Pattern The phone number that is to be routed to the EasyCall Gateway Gateway or R...

Page 39: ...Chapter 5 Integrating with Cisco Unified Communications Manager 6 0 7 x 35 Directory Number Configuration page version 6 0...

Page 40: ...36 EasyCall Gateway Telephony System Integrator s Guide Directory Number Configuration page continued version 6 0 Directory Number Configuration page continued version 6 0...

Page 41: ...verify that the call is forwarded to the location s you specified Setting Description Directory Number The user s extension Forward No Answer Internal Forward No Answer External A number that matches...

Page 42: ...38 EasyCall Gateway Telephony System Integrator s Guide...

Page 43: ...runk on page 39 Verifying the Integration on page 40 Configuring the SIP Trunk To configure the Cisco Unified Communications Manager Express for integration with the EasyCall Gateway through a SIP tru...

Page 44: ...service with the following commands ccme config voice service voip ccme conf voi serv allow connections sip to sip ccme conf voi serv exit ccme config exit ccme Verifying the Integration Install EasyC...