Zip HydroTap® G4 CS175
32
EN
7. Troubleshooting
If a problem occurs with your Zip HydroTap® unit, the cause is often something very simple. Try to resolve the problem yourself with
the aid of the table below. That will help you avoid the expense of an unnecessary call-out.
Problem
Cause
Remedy
No lever lights and no
water flows when tap is
operated.
No power.
Check power supply.
Tap is not connected to undersink unit.
Check plug connection between tap and
undersink unit.
Possible internal fault.
Contact customer service.
No water flow when tap is
operated.
No water.
Check water supply.
Tap is not connected to the undersink unit.
Check hoses between tap and undersink unit.
Unit is slow to refill after
drawing water.
Filter blocked.
Check whether the white LED is flashing,
indicating that the filter needs to be replaced.
Water not cold.
Very frequent use.
Wait for the blue lever to show a steady light.
Possible internal fault.
Contact customer service.
All levers LEDs are flashing.
Power interruption.
Switch off unit, wait 15 minutes and then
switch on again.
Water interruption.
Check water inlet for blockages.
Possible internal fault.
Contact customer service.
Filter replacement is necessary (Arc).
Change filter and reset filter counter.
Water has a changed taste
/ smell
Appliance is not used for an extended period of time
(e.g. longer than a weekend)
Flush the appliance (see chapter 5 ”Long
period of non-use”)
If you cannot rectify the fault with the aid of this table, please contact:
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Fax:
+49 4131 8901-41
Email: service@clage.de
