TROUBLE SHOOTING
PARTS & SERVICE TEL: 020 8988 7400
PARTS & SERVICE FAX: 020 8558 3622
or e-mail as follows:
PARTS: Parts@clarkeinternational.com
SERVICE: Service@clarkeinternational.com
For Spare Parts and Service, please contact your nearest dealer, or CLARKE International, on
one of the following numbers.
SPARE PARTS AND SERVICE
Gas leak
Gas leak
Igniter electrode or piezo wire not connected
Broken electrode or piezo wire
Faulty piezo igniter
Electronic ignition is wet
Gas supply not turned on
Control knob not in PILOT position
Low gas pressure
Faulty Regulator
Crimped pilot gas line
Air in gas line
Thermocouple not hot enough
Connections not secure
Faulty thermocouple
Faulty valve
Windy conditions
Low gas pressure
Blocked orifice
Faulty valve
Low gas pressure
Connections not secure
Faulty valve
Faulty Regulator
Windy conditions
Incorrect gas supply or pressure
Blocked orifice
Faulty valve
Faulty Regulator
High altitude
Gas odour during setup
Gas odour before first ignition
When piezo igniter button is
pressed, there is no spark at
pilot electrode.
When igniter button is pressed,
there is spark at the pilot
electrode, but no pilot ignition
Pilot lights but does not stay lit
Delayed ignition
Burner lights but does not stay lit
Incorrect Burner flame
Check all gas connections
Check all gas connections
Reconnect igniter electrode or wire**
Replace broken electrode or wire**
Replace piezo igniter**
Keep ignition system dry
Turn on gas supply
Follow Operational Instructions
Check gas supply pressure
Replace regulator
Replace pilot gas line**
Pressing control knob in for 1-2 minutes or
until you smell gas.
Hold down control knob longer in pilot
position.
Tighten connections
Replace thermocouple**
Replace valve**
Shield from wind
Check gas supply pressure
Check orifice opening**
Replace valve**
Check gas supply pressure
Tighten connections
Replace valve**
Replace regulator
Shield from wind
Check gas supply pressure
Check orifice opening**
Replace valve**
Replace regulator
Adjust orifice size for altitude**
PROBLEM
POSSIBLE CAUSE
REMEDY
** Consult your Clarke dealer
11
