ClassCo InTouch 5000, User Manual

Page 1: ...InTouch TM 5000 Internet Call Waiting with VoiceAnnounce Caller ID Users Guide 1 ...

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Page 3: ...age Contents 8 Installation 8 Getting Started 9 Modem Settings 10 Announcing Incoming Calls 12 Announcing Calls when you re on the Telephone 12 Announcing Calls when you re using the Internet 12 Operating Modes 14 Reviewing Calls 14 Assigning Audible Caller Categories 15 Dial Back 16 Message Waiting Notification 17 Custom Setup Options 17 Troubleshooting and FAQs 18 FCC Part 68 and ACTA Informatio...

Page 4: ...uncement that you re online and will call them back or ignore the call sends the caller to voicemail if you subscribe to network voicemail ser vice You can program the unit to associate frequent callers with au dible categories like friends or family The category can be announced instead of the telephone number to help identify impor tant calls And if you have call waiting ID service from your loc...

Page 5: ...ur children s friends calling Store the name number date and time of 99 calls in a call log Let you review who called while you were away Find out who s calling on call waiting Dial back callers at the touch of a key Delete the oldest call in the call log when a new call is re ceived when the call log is full Identifies when you have voicemail messages waiting re quires voicemail service available...

Page 6: ...duct may fall causing serious damage to the prod uct 6 Slots and openings in the cabinet and the back or bottom of this product are provided for ventilation to protect it from overheating and should not be blocked or covered The openings should never be blocked by placing this product on a bed sofa rug or other similar surface This product should never be placed near or over a radiator or heat reg...

Page 7: ...ng to a qualified service personnel under the following conditions a when the power supply cord or plug is damaged or frayed b if liquid has spilled into the product c if the product has been exposed to rain or water d if the product does not operate normally when you follow the operating instructions adjust only those controls that are discussed in the operat ing instructions as improper adjustme...

Page 8: ... the supplied phone cord to connect your telephone set to the PHONE jack on the back of the unit Do not plug your telephone into the phone jack on the modem 3 Connect the line going to the line jack on your computer mo dem to the MODEM jack on the back of the unit 4 Plug the AC adapter into the unit and a power outlet Adapter rating is 120VAC IN 9VAC 300MA OUT The unit does not use batteries All i...

Page 9: ... sometimes you have to ask for it Note Voicemail service is not required for your unit to func tion but will allow your callers to leave a message for you if you ignore the call while on line or on another call It takes most local telephone companies a few days to activate these services after you order them 2 Make sure the unit is installed according to these instructions 3 Verify that your dial ...

Page 10: ...ur computer 1 Make sure Call Waiting is not disabled From the Windows desktop go to My Computer and select the Control Panel Then select Modems From there select Dialing Properties The following window will be displayed Make sure the Dis able call waiting box is NOT checked Modem Connection Troubleshooting Tips If your InTouch units fails to detect incoming calls make sure you have CALL WAITING ID...

Page 11: ... insert the following line into the field marked Extra set tings ATS10 255 If you already have something in the dialog box then add S10 255 to the end of it Modem Connection Troubleshooting Tips If your InTouch unit abruptly disconnects from the Internet as soon as you receive an incoming call add the ATS10 255 string to the Extra Settings in the Advanced Connections box You can find additional in...

Page 12: ... and display information about your call waiting calls In order for InTouch to identify these calls you must be talking on the telephone that s plugged into the back of the unit If you want you can setup InTouch to announce only call waiting callers that have an audible category associated with their phone number see Custom Setup Options Announcing Calls when you re using the Internet InTouch 5000...

Page 13: ...aller while you re on line press the BUSY key The modem is isolated from the line and a message is played to the caller I m on the Internet and will call you back shortly After the message completes the modem is reconnected to the line and the on line session should resume 3 Do nothing and ignore the call If you have network voicemail service your call will be routed to voicemail automatically by ...

Page 14: ...callers This information is recorded in the call log as soon as it is received between the first and second ring even when you are away from home or choose not to answer a call or when you get a call waiting call provided you have call waiting ID service In standby mode the InTouch 5000 displays the number of new calls and the number of total calls in the call log The LED flashes slowly to indicat...

Page 15: ...u do that the categories of those people will be an nounced instead of their telephone numbers when they call you From either the standby or review calls mode press one of the REVIEW keys at a time to review the numbers and or names of the people in the call log 1 If the number and or name of the person to assign to a cat egory appears in the call log use the REVIEW keys to display it Then go to s...

Page 16: ... programmed for each number announced as you scroll through the numbers How Do I Delete What I ve Programmed Follow the steps above to review what you ve programmed until you hear the caller you want to delete Then press the CLEAR key The category association with that caller will be deleted Dial Back You can dial back callers directly from the call log Use the REVIEW keys to locate the person you...

Page 17: ...AIT BEEP option in the cus tom setup options Custom Setup Options You can customize the way your InTouch 5000 works Hold down the MODE key and momentarily press the PROGRAM key to enter SETUP MODE You can change the option by pushing the PRO GRAM key and can go to the next option by pressing the MODE key RESET Clears call log and all category associations Tests memory Returns to standby mode in ab...

Page 18: ...C adapter power cord is correctly plugged in Make sure the phone line coming from the wall is going to the LINE jack on the unit and the phone cord coming from your phone is going to the PHONE jack on the unit Let the phone ring twice before answering as caller ID informa tion is announced between the first and second rings If you see the words DATA ERROR it means the caller ID infor mation is not...

Page 19: ...ally takes about 60 sec onds This applies when you first dial out to your Internet ser vice and any time you re establish your connection to the Internet following a call waiting call Make sure you have NOT disabled call waiting in your modem software configuration Q My Internet session is gone after I hang up my call waiting call Your Internet service provider may terminate the connection if your...

Page 20: ...e the tones you hear are not from the sender s fax transmission Q Will it detect if I have an incoming FAX If you use a single line for shared Internet and Fax and you hear a fax tone after answering the call simply press the Start button on your fax to begin receiving Make sure your fax machine is plugged into the jack marked PHONE on the back of the InTouch unit Q How do I stop the LED from blin...

Page 21: ...ay connect to your telephone line and still have all of them ring when someone calls your telephone number in most but not all areas the sum of all RENs should be five or less contact your local telephone company for more information Problems And Repairs If your caller ID unit is malfunctioning the FCC requires you to completely disconnect it until the problem has been solved If your caller ID uni...

Page 22: ...lecommunications network protective operationalandsafetyrequirements Thedepartmentdoesnotguaranteethattheequipmentwill operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using anacceptablemethodofconnection Insomecases thecompany...

Page 23: ...he warranty on the replacement product also expires What Is Excluded Your warranty does not cover labor charges for installation or setup of the product and adjust ment of customer controls on the product product replacement because of misuse accident unautho rized repair or other cause not within the control of ClassCo Inc a product that requires modification or adaptation to enable it to operate...

Page 24: ...or visit product support on line at www classco com Copyright 2005 ClassCo Inc All Rights Reserved ClassCo and VoiceAnnounce are trademarks of ClassCo Inc This product is protected under the following US Patents 5526406 6038443 Printed in China Rev 0503DL 24 ...