PROBLEM
POSSIBLE CAUSE
SOLUTION
Paper does not cut
Paper roll does not fit in
main body
A new brand of paper towel
is not dispensing
13
HELPFUL HINTS
• After the main body is plugged in and closed, placing your hand into
the dispense beam side will activate the dispense roller . This can be done
with or without paper in the unit . The cut operation however can not be
activated unless the unit is loaded and can sense paper in the paper path .
• Once cut, you can remove the paper by easily pulling the paper out or by
dispensing another sheet . Paper can be loaded so it enters the paper path
from the top of the roll, but this usually causes the paper to curl to the
back of the unit and makes it more difficult to judge the length .
There is no paper in the
paper path
Make sure paper is dispensed
so it is hanging out of the
bottom of the main body
Paper is jammed
Unplug the power cord
connector then remove
any jammed paper . Replug
power cord connector
Dowel rod is not seated
in slots
Main body is not fully open
Some rolls are cut unevenly
and may jam
Make sure dowel rod is fully
seated in slots
Push the main body
completely down until the
paper roll fits inside
Try another roll
Roll may be smashed in
shipping or storing
Moisture may cause the roll
to be sticky
Squeeze the roll back into a
round shape
Allow the roll to dry or
use another
