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CHANGED YOUR MIND AND NEED TO RETURN YOU SPA? PLEASE FOLLOW THE BELOW INSTRUCTIONS:
• Purchased from a UK retailer: If you have purchased a CleverSpa
®
from a UK retailer and have simply
changed your mind, follow the retailers instructions for returns. This will normally require proof of purchase.
• Purchased from cleverspa.co.uk: If you have purchased directly from our website, then please contact us
and we will email you instructions for the return of the product. Contact can be made by
email or telephone as detailed in the ‘Warranty Claims’ section.
When posting your items back to us, it’s important you clearly mark your parcel with your order number
and full name. Ship your unused product, in its original packaging, to the address identified in our email.
Again, we recommend that you keep your receipt or order number in a safe place, as you will need it as
proof of purchase in the event of any after-sales query.
POINTS TO NOTE:
• Under the Distance Selling Regulations, as a consumer you have the right to cancel your order
and return the goods if we are notified within a period of 14 days after delivery of the goods.
• You are responsible for shipping the products back to us. We recommend using a traceable
shipping method.
• If you choose to cancel your order, we require you, the consumer, to pay the cost of returning
the item to us.
• Individual products may be excluded from this guarantee. Check the product description before
you place your order.
• We can’t take responsibility for any missing or damaged parcels, so take care when returning
your order to us.
If the return is due to any form of product defect, call
+44 (0) 800 0323 313
to initiate the return.
In these cases, you may be compensated for the cost of returning the item.
REFUNDS ON ITEMS PURCHASED THROUGH
CLEVERSPA.CO.UK.
Once the items are received by our warehouse, they will be processed and a refund initiated. Your account
should be credited within a maximum of 10 business days from the time that the return is received.
DEFECTIVE ITEMS
If your item is defective in any way, i.e. it doesn’t work but you can’t identify why, in the first instance
please consult our FAQ section at cleverspa.co.uk as there may be a simple solution to the
issue, if this does not help to resolve the issue, please call us on
+44 (0) 800 0323 313
or email:
support@cleverspa.co.uk
for assistance.
DAMAGED ITEMS
Purchased from a UK Retailer:
If you receive an order with obvious shipping damage from the retailer, then
we suggest the delivery is refused. If the delivery has been accepted and then shipping damage is found,
please follow the specific instructions advised by the retailer.
Purchased from cleverspa.co.uk:
If you receive an order with obvious shipping damage please refuse the
delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately
using the contact information included with the order.
In all circumstances please save all packaging material and paperwork for the order. Please be aware that if
you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you
jeopardise your chances of making a claim, and you may not receive a credit for the return.
LIMITS OF RESPONSIBILITY
CleverSpa
®
accept no responsibility for misuse or user damage and/or loss of parts incurred during
operation or use of the CleverSpa
®
.
RETURNS
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