TROUBLESHOOTING
CONTROL PANEL ERROR CODES
The FC error code, with a small light
beside it, will appear when the filtration
system has worked for approx 168 hours
advising you to check your filter. The
pump & heating buttons will be disabled.
An HL error usually means there is
a blockage, preventing water from
circulating around the pump & heating
system. The blockage can be caused
by a dirty/old filter, a blocked impeller
or limescale build up – especially if
you live in an area with hard water.
Check here:
www.aquacure.co.uk/knowledge-
base/uk-hard-water-map
This can cause an artificially high
temperature reading to be displayed
on the control panel.
Checking for water flow.
1. Place your hand into the water approx. 6-8 inches away from the outlet.
2. You should feel the water flowing through the outlet valve.
If the flow rate is very weak or non-existent or your hot tub is making an
excessive rattling/grinding noise, follow the steps below.
1. Ensure that your filter has been cleaned. Check out our filter
maintenance advice.
2. Be sure to also clean and rinse the protective filter cover.
3. Replace your filter with a new one.
4. Ensure the filter is not overtightened.
Remember: Sun cream, fake tan, soap etc can force the motor to work much
harder as these can clog a filter faster. See filter cleaning tips section.
I have cleaned my filter but my CleverSpa® still hasn’t heated?
Please try the following steps:
1. Turn off the filter and heater.
2. Remove the protective filter cover and filter.
3. Place the filter cover over the filter inlet and use an elastic band to hold
it in place. This helps prevent debris being drawn into the pump while
there is not filter fitted.
4. Press the ‘Heater’ button on and re set the temperature on the control panel.
5. If the temperature now begins to rise and maintain its temperature it is
likely that your filter needs replacing.
6. Please replace your old filter with a new one. Check out our filter
maintenance information.
Limescale Blockage
Many areas have hard water, causing limescale build up within home appliances.
As with other products we strongly advise that you incorporate a descaling
routine into your hot tub maintenance schedule to reduce the effects of
limescale build up.
We recommend that the CleverSpa® Descaler is used weekly to prevent scale
formation and build up, this will ensure your hot tub is running smoothly.
1. Turn off the hot tub at the mains.
2. Remove the Filter and protective cover.
3. Place your garden hose pipe against the filter inlet hole and outlet holes.
4. Run clean water through the system, helping to remove any debris
or loose limescale.
5. Collect and remove any loose particles from the water, ideally using a net.
6. Follow the instructions for use as directed on the Descaler packaging.
Impeller Blockage/Debris
If a hot tub is used without a filter, or debris has been drawn into the motor
it may cause the impeller within the water pump to seize.
We advise following the below steps to check for problems.
1. Turn off the hot tub at the mains.
2. Drain the water from the hot tub.
3. Remove the filter and protective filter cover.
4. Perform a visual check of the outlet inside and out – check for anything
that maybe obstructing the water flow.
My CleverSpa® is still showing HL and not heating.
If you have tried the above steps and the hot tub still displays the HL error
code it may need to be brought into our service centre for inspection by
a technician.
Please contact our CleverSpa® Aftersales Team.
+44 (0) 151 318 6163
or visit:
clevercompany.com.
Check the filter is clean and change if necessary (See Filter
Cleaning Tips). Once this has been checked, press the
‘Filter’ button & the FC Error code will disappear. The water
temperature will be displayed and all the functions will return
to normal.
CODE
CAUSE
SOLUTION
FC
HL
16
