RETURNS
NEED TO RETURN YOUR CLEVERSPA
®
?
PLEASE FOLLOW INSTRUCTIONS BELOW:
Keep receipt(s) or order number safe, you will need
it as proof of purchase in event of aftersales queries.
•
Purchased from a UK retailer:
Call CleverSpa
®
Aftersales Team. This will require proof of purchase
and completion of warranty registration.
•
Purchased from clevercompany.com:
If purchased
directly from our website, contact us and we will
email instructions to return the product.
Contact can be made by email or telephone -
see warranty claims section.
•
Changed your mind/Order Cancellation
Under Distance Selling Regulations, as a consumer
you have the right to cancel your order and return
goods unused, provided we are notified within a
period of 14 days after delivery of goods.
This will require the product to be unopened and
unused. Please contact us & we will send instructions
to return the product. When posting items back, clearly
mark parcel with order number and full name. You are
responsible for shipping products back to us and will
be required to pay the cost of returning the item to
us. Please use a traceable shipping method. Individual
products may be excluded from this guarantee. Check
product description before you place orders.
POINTS TO NOTE:
• Under Distance Selling Regulations, as a consumer
you have the right to cancel your order
and return goods unused if we are notified within a
period of 14 days after delivery of goods.
• You are responsible for shipping products back to
us. Use a traceable shipping method.
• If you choose to cancel your order, we require you,
the consumer, to pay the cost of returning
the item to us.
• Individual products may be excluded from this
guarantee. Check product description before
you place orders.
• We can’t take responsibility for any missing or
damaged parcels - take care when returning
orders to us.
DEFECTIVE ITEM/REFUND
For any troubleshooting tips, visit the FAQ section
of
clevercompany.com
If return is due to a product defect, contact
Clever Company for assistance. Email us:
support@clevercompany.com
or call
+44 (0) 151 318 6163
.
Prior to contacting us, please ensure:
1. You have registered your warranty (see page 16).
2. You include any photo/video evidence, as this
will ensure that your problem is resolved quicker.
INCORRECT ITEM SENT
Contact Clever Company and provide an image of the
incorrect item. The Service Agent will arrange for the
correct item to be sent out and arrange for the return
of the incorrect item.
DAMAGED ITEMS
Purchased from a UK Retailer:
If you’ve purchased
from a UK retailer and received a damaged item please
follow the retailers instructions for returns.
Purchased from Clever Company Website:
If you
have purchased from the Clever Company Website
and found the product to be damaged after delivery
please contact us to arrange for the return .
Damaged in transit:
If you receive an order with
obvious shipping damage purchased from either the
Clever Company website or a CleverSpa retailer, we
suggest the delivery is refused.
If you have accepted delivery and then find shipping
damage, please call the courier immediately using the
contact information included with the order. Keep all
packaging. If you dispose of packaging material or
attempt to return the merchandise without contacting
the courier, you jeopardise your chances of making a
claim, and you may not receive a credit for the return.
LIMITS OF RESPONSIBILITY
Clever Company accepts no responsibility for user
error, misuse, damage or loss of parts incurred during
operation or use of a product. Examples of misuse or
user damage include a puncture, fire e.g.. Smoking
or BBQs, use of incorrect voltage, a socket that is
not suitable, well maintained or waterproof, use of an
extension cable, excessive exposure to environmental
elements e.g.. very hot weather or extreme cold
spells, installing over inappropriate surfaces, rewiring
the electrics, direct sunlight, over inflation, lack of
maintenance, or not storing the hot tub away properly,
incurring mould build up and other faults.
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