Clevo np3130, User Manual

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Page 3: ...tion This publication and any accompanying software may not in whole or in part be reproduced translated trans mitted or reduced to any machine readable form without prior consent from the vendor manufacturer or creators of this publication except for copies kept by the user for backup purposes Brand and product names mentioned in this publication may or may not be copyrights and or registered tra...

Page 4: ...um Liechtenstein Denmark Lux embourg Finland Netherlands France Norway Germany Portugal Greece Spain Iceland Sweden Ireland United Kingdom Cyprus Czech Republic Estonia Hungary Latvia Lithuania Malta Slovakia Poland Slov enia ErP Off Mode Power Consumption Statement The figures below note the power consumption of this computer in compliance with European Commission EC regulations on power consumpt...

Page 5: ...owed to sell his product in the European market This product conforms to the essential requirements of the R TTE directive 1999 5 EC in order to attain CE Marking A notified body has determined that this device has properly demonstrated that the requirements of the directive have been met and has issued a favorable certificate of expert opinion As such the device will bear the notified body number...

Page 6: ...o communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna Incre...

Page 7: ...t forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body Warning Use only shielded cables to connect I O devices to this equipment You are cautioned that changes or modifications not ex pressly approved by the manufacturer for compliance with the above standards could void your authority to ...

Page 8: ...h a telephone line other than a cordless type during an electrical storm There may be a remote risk of electrical shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions 5 T...

Page 9: ...ind of heating ele ment This is an electrical appliance If water or any other liquid gets into it the computer could be badly dam aged Do not expose the computer to any shock or vibration Do not place it on an unstable surface Do not place anything heavy on the computer Do not expose it to excessive heat or direct sunlight Do not leave it in a place where foreign matter or mois ture may affect the...

Page 10: ... and don t forget to save your work Remember to periodically save your data as data may be lost if the battery is depleted 5 Take care when using peripheral devices Do not turn off the power until you properly shut down all programs Do not turn off any peripheral devices when the computer is on Do not disassemble the com puter by yourself Perform routine maintenance on your computer Use only appro...

Page 11: ...computer has been dropped or damaged do not touch the poisonous liquid if the LCD panel breaks If there is an unusual odor heat or smoke coming from your computer Bottom Cover Removal Warning Users should not remove any cover s and or screw s for the purposes of device upgrade as this may violate the terms of your warranty If you need to replace remove the hard disk RAM optical device etc for any ...

Page 12: ...lug the power cord be sure to disconnect it by the plug head not by its wire Make sure the socket and any extension cord s you use can support the total current load of all the connected devices Before cleaning the computer make sure it is disconnected from any external power sup plies i e AC DC adapter or car adapter Do not plug in the power cord if you are wet Do not use the power cord if it is ...

Page 13: ...tteries may experience a slight expansion or swelling however this is part of the battery s safety mecha nism and is not a cause for concern Use proper handling procedures when using polymer batteries Do not use polymer batteries in high ambient tempera ture environments and do not store unused batteries for extended periods See also the general battery precautionary information overleaf for furth...

Page 14: ...ntative or qual ified service personnel Keep children away from and promptly dispose of a damaged battery Always dispose of batteries carefully Batteries may explode or leak if exposed to fire or improperly handled or discarded Keep the battery away from metal appliances Affix tape to the battery contacts before disposing of the battery Do not touch the battery contacts with your hands or metal ob...

Page 15: ...der any of the following conditions When the power cord or AC DC adapter is damaged or frayed If the computer has been exposed to rain or other liquids If the computer does not work normally when you follow the operating instructions If the computer has been dropped or damaged do not touch the poisonous liquid if the LCD panel breaks If there is an unusual odor heat or smoke coming from your compu...

Page 16: ...pters 6 Put the notebook in its carrying bag and secure it with the bag s straps 7 If you re taking any peripherals e g a printer mouse or digital camera pack them and those devices adapters and or cables 8 Anticipate customs Some jurisdictions may have import restrictions or require proof of ownership for both hard ware and software Make sure your papers are handy Power Off Before Traveling Make ...

Page 17: ...data Pass your computer and disks around the devices Ask security officials to hand inspect them you may be asked to turn it on Note Some airports also scan luggage with these devices Fly safely Most airlines have regulations about the use of computers and other electronic devices in flight These restrictions are for your safety follow them If you stow the notebook in an overhead compartment make ...

Page 18: ...arms wrists and hands in a relaxed position Your knees should be slightly higher than your hips Place your feet flat on the floor or on a footrest if necessary Use a chair with a back and adjust it to support your lower back comfortably Sit straight so that your knees hips and elbows form approximately 90 degree angles when you are working Take periodic breaks if you are using the computer for lon...

Page 19: ...e following precautions Set the Windows Power Plans to turn the screen off after a few minutes of screen idle time Use a rotating moving or blank screen saver this prevents an image from being displayed too long Rotate desktop background images every few days Turn the monitor off when the system is not in use LCD Electro Plated Logos Note that in computers featuring a raised LCD electro plated log...

Page 20: ...XVIII Preface ...

Page 21: ...ions for Care and Operation VII Servicing IX Power Safety X Polymer Battery Precautions XI General Battery Precautions XII Cleaning XIII Servicing XIII Travel Considerations XIV Quick Start Guide Overview 1 1 Advanced Users 1 2 Beginners and Non Advanced Users 1 2 Warning Boxes 1 2 Not Included 1 3 System Startup 1 4 System Software 1 5 ...

Page 22: ...iews 1 12 Right View Rear Views 1 13 Bottom View 1 15 Windows 10 Start Menu 1 16 Right Clicking the Windows Logo In Start Menu 1 17 Start Menu Apps Tiles 1 18 Windows 10 Control Panel 1 20 Settings 1 21 Windows 10 Taskbar 1 22 Video Features 1 23 Power Options 1 27 Features Components Overview 2 1 Hard Disk Drive Solid State Drive 2 2 Multi In 1 Card Reader 2 3 ...

Page 23: ...s 2 14 Setup for Audio Recording 2 15 Power Management Overview 3 1 The Power Sources 3 2 AC DC Adapter 3 2 Battery 3 2 Turning On the Computer 3 3 Shutting the Computer Down 3 4 Power Plans 3 5 Power Saving States 3 7 Sleep 3 7 Hibernate 3 8 Shut down 3 8 Configuring the Power Buttons 3 9 Resuming Operation 3 11 Power Conservation Modes 3 12 ...

Page 24: ...ttery with the AC DC Adapter 3 19 Proper handling of the Battery Pack 3 20 Battery FAQ 3 21 Drivers Utilities What to Install 4 1 Module Driver Installation 4 1 Driver Installation 4 2 Updating Reinstalling Individual Drivers 4 5 User Account Control 4 6 Windows Security Message 4 6 New Hardware Found 4 6 Driver Installation Procedure 4 7 Chipset 4 7 Video VGA 4 7 LAN 4 7 ...

Page 25: ...Driver 4 8 Audio 4 8 Optional Drivers 4 10 BIOS Utilities Overview 5 1 The Setup Utility 5 2 Failing the POST 5 3 Fatal Errors 5 3 Non Fatal Errors 5 3 Setup Screens 5 4 Main Menu 5 5 Advanced Menu 5 7 Security Menu 5 11 Boot Menu 5 14 Exit Menu 5 16 Modules Options Overview 6 1 ...

Page 26: ...ices 6 11 Intel Software Guard Extensions Driver 6 12 Intel SGX Driver Installation 6 12 Thunderbolt Port Driver 6 13 IR Camera 6 14 IR Camera Driver Installation 6 14 IR Camera Module Configuration 6 15 Intel Rapid Storage Technology 6 19 IRST Driver Installation 6 19 PC Camera Module 6 20 Camera App 6 21 Taking Pictures Capturing Video 6 23 Trusted Platform Module 6 25 Enabling Managing TPM 6 26...

Page 27: ...g and Adding New Hardware Software 7 5 Problems and Possible Solutions 7 7 Resolving the Can t connect to this network issue with the 3G 4G Module 7 15 Interface Ports Jacks Overview A 1 Notebook Ports and Jacks A 2 Control Center Overview B 1 Video Driver Controls Intel Video Driver Installation C 1 Dynamic Video Memory Technology C 1 Configure Other Displays Using Project C 2 ...

Page 28: ... Wireless Display Configuration C 9 Intel HD Graphics Control Panel C 11 Display Devices Options C 24 Attaching Other Displays C 25 Specifications Display D 2 Memory D 2 Storage D 2 Audio D 2 Pointing Device Keyboard D 2 Interface D 2 Card Reader D 2 Slot D 2 Communication D 2 Power Management D 3 Power Battery D 3 Security D 3 Features D 3 ...

Page 29: ...XXVII Preface Operating System D 3 Indicators D 3 BIOS D 3 Environmental Spec D 3 Dimensions Weight D 3 ...

Page 30: ...XXVIII Preface ...

Page 31: ...pter 4 The installation of the drivers and utilities essential to the operation or improvement of some of the computer s subsystems Chapter 5 An outline of the computer s built in software or BIOS Basic Input Output System Chapter 6 A quick guide to the computer s PC Camera Wireless LAN Combo Bluetooth WLAN and Intel modules some of which may be optional depending on your purchase configuration Ch...

Page 32: ...cumentation more detailed descriptions of the functions setup and system controls are covered in the remainder of the User s Manual but do not worry if you do not understand every thing the first time Keep this manual nearby and refer to it to learn as you go You may find it useful to refer to the notes marked with a as indicated in the margin For a more detailed description of any of the interfac...

Page 33: ...act as an interface between the com puter and a hardware component e g a wireless network module It is very important that you install the drivers in the order listed You will be unable to use most advanced controls until the necessary drivers and utilities are properly installed If your system hasn t been properly configured your service representative may have already done that for you refer to ...

Page 34: ...e adapter when first setting up the computer as to safeguard the computer during shipping the battery will be locked to not power the system until first connected to the AC DC adapter 4 Use one hand to raise the lid LCD to a comfortable viewing angle do not exceed 130 degrees use the other hand to support the base of the computer Note Never lift the computer by the lid LCD 130 Shutdown Note that y...

Page 35: ...is not the case or where you are re configuring your computer for a different system you will find the Windows 10 64 bit operating system is supported Windows OS Note that the information included on the following pages is for Windows 10 only In order to run Windows 10 64 bit your computer requires a minimum 4GB of system memory RAM ...

Page 36: ...uilt In Microphone Array Microphone 4 LCD 5 Keyboard 6 Touchpad Buttons 3 1 6 4 5 2 Wireless Device Operation Aboard Aircraft The use of any portable electronic transmission devices aboard aircraft is usually prohibited Make sure the WLAN Blue tooth are OFF if you are using the computer aboard aircraft by putting the system in to Airplane Mode see Table on page 1 10 3 ...

Page 37: ... 1 LED Indicators Icon Color Description Orange DC Power is Plugged In Green The Computer is On Blinking Green The Computer is in Sleep Mode Orange The Battery is Charging Green The Battery is Fully Charged Blinking Orange The Battery Has Reached Critically Low Power Status Green Airplane Mode is ON the WLAN Bluetooth 3G 4G Modules are OFF Green Hard Disk Activity ...

Page 38: ...t keys unique to the system s regular keyboard may not work NumLk ScrLk Hold down the Fn Key and either NumLk or ScrLk to enable number or scroll lock and check the LED indicator for sta tus Numerical Play Pause Key Function Keys ScrLk NumLk Keys Fn Key Keypad Windows Logo Key Menu Application Key Special Characters Some software applications allow the number keys to be used with Alt to produce sp...

Page 39: ...l Center on page 4 8 and you can then select the type of keyboard as appropriate for your model s configuration you can only select keyboards supported by your system After the driver has been installed and the system restarts the control panel below will pop up to allow you to select the illuminated white keyboard for your system Click Save to retain the setting chosen Figure 1 4 Keyboard Setting...

Page 40: ...y Indicators Keys Function Keys Function Fn Play Pause in Audio Video Programs Fn Brightness Decrease Increase Fn Fan Control Toggle Automatic Fan Control Full Power Fn PC Camera Power Toggle Fn TouchPad Toggle Fn Airplane Mode Toggle Fn Keyboard LED Toggle for illuminated keyboards Fn Sleep Toggle Fn Mute Toggle Fn NumLk Number Lock Toggle Fn Volume Decrease Increase Fn ScrLk Scroll Lock Toggle F...

Page 41: ...nter gives quick access to frequently used controls and enables you to quickly turn the camera touch pad on off see Appendix B for full details Figure 1 5 Control Center Control Center Access To run the Control Cen ter press the Fn Esc key combination or double click the icon in the no tification area of the taskbar Close the Control Center by clicking the close icon in the top right of the panel ...

Page 42: ... 0 USB3 1 Gen 1 ports On this model the larger blue ports are Type A USB ports Figure 1 6 Figure 1 7 and the smaller port is a Type C port Figure 1 7 Alternatively the USB 3 1 USB 3 1 Gen 2 Type C port may be replaced Factory Option by a Thunderbolt 3 Combo Port Type C This port combines the functions of the USB 3 1 and Thunderbolt port See Interface Ports Jacks on page A 1 for further information...

Page 43: ...t 5 Multi in 1 Card Reader 6 RJ 45 LAN Jack 7 Security Lock Slot 4 2 6 W255EU 3 1 5 Battery Information Always completely discharge then fully charge a new battery before using it Completely discharge and charge the battery at least once every 30 days or after about 20 partial dis charges See Battery Information on page 3 17 for full instructions Multi In 1 Card Reader The card reader allows you t...

Page 44: ...cable out from the Thunderbolt port The hardware must be ejected safely 1 Go to the notification area of the taskbar in the Desktop App and click on the Safely Remove Hardware and Eject Media icon 2 Click on Eject Thunderbolt Device Name 3 When you see the Safe to Remove Hardware message you can remove the cable USB Thunderbolt Combo Port BIOS Configuration The display configuration for the Thunde...

Page 45: ...pictured here Overheating To prevent your comput er from overheating make sure nothing blocks the Vent Fan Intake while the computer is in use Bottom Cover Removal Warning Do not remove any cover s and or screw s for the purposes of device upgrade as this may violate the terms of your warranty If you need to replace remove the hard disk RAM optical device etc for any reason please contact your dis...

Page 46: ...ost of the apps control panels utilities and programs within Windows 10 can be accessed from the Start Menu by clicking the icon in the taskbar in the lower left corner of the screen or by pressing the Windows Logo Key on the keyboard Figure 1 9 Windows Start Menu Desktop ...

Page 47: ...con or use the Windows Logo Key X key combination to bring up an advanced Context Menu of useful features such as Control Panel Programs and Features Power Options Task Manager Search File Explorer Command Prompt Device Manager and Network Connections etc Figure 1 10 Right Click Windows Logo in Start Menu Right Click Icon ...

Page 48: ...apps and many more will be installed as you add more applications etc Not all of these apps can fit on the screen so may need click and drag the handles at the edge of the screen to expand the menu in order to view all the apps you can use the scroll bar to move up and down the screen Figure 1 11 Expanding the Start Menu ...

Page 49: ...programs to the Start Menu Right Click on a program s icon and select Pin to Start from the drop down menu To remove an app or program from the Start Menu right click the icon and select Unpin from Start You can use the same method to pin apps pro grams to from the taskbar select pin to taskbar unpin this program from the taskbar Figure 1 12 Pin to Start Unpin from Start ...

Page 50: ...mber of ways in Windows 10 Figure 1 13 Windows 10 Control Panel Access Right click the Start Menu icon in the taskbar in the lower left corner of the screen and select Control Panel from the menu Press the Windows logo key on your keyboard and X to bring up the context menu and then press P to bring up the Control Panel Type Control Panel into the Search box in the taskbar and click on the icon wh...

Page 51: ... in the Start Menu and also as an App gives you quick access to a number of system settings control panels allowing you to adjust settings for System Devices Network internet Personalization Ac counts Time language Ease of Access Privacy and Update security Figure 1 14 Settings ...

Page 52: ... the taskbar in the bottom right of the screen Some of the Control Panels and appli cations referred to throughout the course of this manual can be accessed from here Figure 1 15 Taskbar You can pin unpin apps to from the taskbar in much the same way as you can to the Start screen see Pinning Unpinning Apps Programs to from the Start Menu on page 1 19 Taskbar Taskbar Pinned Programs and Apps Notif...

Page 53: ...o quickly configure external displays from the Project menu press the Windows logo key on your keyboard and the P key To Configure Displays using Project Figure 1 16 Project Devices 1 Attach your display to the appropri ate port and turn it on 2 Press the P key combination 3 Click on any one of the options from the menu to select PC screen only Duplicate Extend or Second screen only 4 You can also...

Page 54: ...and Personalization category 3 Make and changes required from the Display Resolution Orientation or Multiple display menus 4 Click Apply to save the settings Figure 1 17 Screen Resolution 2 1 Screen Resolution 1 Use the dropbox to select the screen Resolution Figure 1 17 2 Click Advanced settings Figure 1 17 to bring up the Advanced properties tabs 3 Click Apply to save any changes made 1 2 ...

Page 55: ...isplay by right clicking the desktop and selecting Display Settings Figure 1 18 2 Adjust the settings using the sliders in the menu or click Advanced display settings Figure 1 18 to change resolution 3 Click Apply to save any changes made to resolution Figure 1 18 Display Settings 1 2 2 1 ...

Page 56: ...D Graphics Control Panel 1 Right click the desktop and select Intel R Graphics Settings from the menu OR 2 Click the icon in the notification area of the Desktop taskbar and select Intel R Graphics Settings from the menu Figure 1 19 Intel HD Graphics Control Panel ...

Page 57: ... or Restart you can also add Hibernate Sleep to the menu see page 1 28 To fully control all the power options including Hibernate mode go to the Power Options control panel and configure the power button sleep button and lid to perform the function selected Figure 1 20 Shut Down Restart Using the Power Button 1 Go to the Start Menu 2 Click the Power button 3 Select the power state required from th...

Page 58: ...en displaying Lock Sign out Change a password Task Manager and Switch User If you click the Power icon in the lower right corner of the screen a power management option menu appears to display Sleep Hibernate Shut down and Restart Adding Hibernate Sleep to the Power Men 1 Go to the Power Options Hardware and Sound control panel 2 Click Choose what the power buttons do 3 Click Change settings that ...

Page 59: ...10 has minimum screen resolution requirements 2 Right click a blank area of the Desktop and select Screen Resolution or go to the Display control panel 3 Adjust the Resolution to make sure that it is at least 1024 768 although preferably 1366 768 or above Figure 1 22 Screen Resolution ...

Page 60: ...Quick Start Guide 1 30 1 ...

Page 61: ... Chapter 2 Features Components Overview Read this chapter to learn more about the following main features and components of the computer Hard Disk Drive Solid State Drive Multi In 1 Card Reader Touchpad and Buttons Mouse Audio Features ...

Page 62: ...s storage devices see Storage on page D 2 for specification information Bottom Cover Removal Warning Do not remove any cov er s and or screw s for the purposes of device upgrade as this may vio late the terms of your warranty If you need to replace remove the hard disk for any reason please con tact your distributor sup plier for further information Bottom Cover Removal Warning Do not remove any c...

Page 63: ...h the card into the slot and it will appear as a removable device and can be accessed in the same way as your hard disk s Make sure you install the card reader driver see CardReader on page 4 7 Note The PC adapters are usually supplied with these cards Figure 2 1 Front View 1 Card Reader MMC MultiMedia Card RSMMC SD Secure Digital Mini SD SDHC SDXC 1 ...

Page 64: ...and the left and right buttons are divided roughly down the middle Press the left button zone for a left click and right button zone for a right click ac tion Touchpad Cleaning In order to improve pad performance it is neces sary to keep the surface clean and free of finger prints and marks etc Use a soft dry cleaning cloth to keep the pad surface clean Disabling the Pad Use the Fn F1 or Con trol ...

Page 65: ... Click Mouse Hardware and Sound Devices and Printers 4 Click the menu headings tabs to adjust your mouse preferences Disabling the Touchpad If you need to disable the Touchpad for any reason e g you may find that when using the computer s internal keyboard you acciden tally trigger the Touch pad when resting your wrists or palms on it you can do so by using Fn F1 key combina tion Figure 2 2 Mouse ...

Page 66: ...Features Components 2 6 Mouse Properties Control Panel 2 Figure 2 3 Mouse Properties Control Panels ...

Page 67: ...nfigure the functions from the Mouse touchpad control panel in Devices in the Settings control panel as follows 1 Click the Settings item in the Start Menu this is also as an App or All Settings in the Action Center 2 Click Devices 3 Click Mouse touchpad Figure 2 4 Settings Mouse touchpad ...

Page 68: ...clicking the Touchpad button to turn it off You can set the system to automatically disable the internal Touchpad when an ex ternal USB point device e g a USB mouse is attached Click Leave touchpad on when a mouse is connected to off Figure 2 5 Mouse Touchpad Touchpad turned off when mouse connected ...

Page 69: ...to use the tap feature The Delay feature helps prevent recognizing taps on the pad by accident by recog nizing when your palm is resting on it or brushing its surface while you are typing Use the drop down menu to either turn of any delay or to adjust the delay to your preference Figure 2 6 Mouse Touchpad Adjust Delay ...

Page 70: ...to use a specific gesture or taps on the surface of the pad to perform specific actions to manipulate documents objects and applications and these may be en abled or disabled by clicking on the appropriate button Figure 2 7 Mouse Touchpad Taps and Gestures ...

Page 71: ...tly separated on the Touchpad surface and slide both fingers in the direction required in a straight con tinuous motion The two finger pinch to zoom gesture can be used to perform the same function as a scroll wheel in Windows applications that support CTRL scroll wheel zoom functionality Place two fingers on the pad for best results use the tips of the fingers and slide them apart to zoom in or c...

Page 72: ...ed may be used to trigger Cortana Search or the Action Center The three finger drags slides gesture may be used to enhance navigation with a variety of applications such as browsing the Internet or scrolling through a photo viewer Figure 2 10 Mouse Touchpad Select Actions Figure 2 11 Slide Gesture ...

Page 73: ...Features Components Mouse Touchpad Devices 2 13 2 The following is an overview of the main gestures you can use with your Touchpad Figure 2 12 Touchpad Gestures ...

Page 74: ...ea control panel right click the taskbar notification area icon to bring up an audio menu The volume may also be adjusted by means of the volume icon in the taskbar or the audio slider in the Settings menu see sidebar Volume Adjustment The sound volume level can be clicking using the volume control icon in the notification area of the taskbar Figure 2 13 Realtek Audio Manager Right click the icon ...

Page 75: ... Suppression button or adjust the Recording Volume level to around 60 to obtain the optimum recording quality 4 Click OK to close the control panel and save the settings Disabling Front Jack Detection It is recommended that you do not disable front panel jack detection in Connector Settings Disabling front panel jack detection may cause your internal microphone to become disabled and audio may con...

Page 76: ...Features Components 2 16 2 ...

Page 77: ...r Plans Power Saving States Configuring the Power Buttons Battery Information The computer uses enhanced power saving techniques to give the operating system OS direct control over the power and thermal states of devices and processors For example this enables the OS to set devices into low power states based on user set tings and information from applications OS Note Power management functions wi...

Page 78: ...cked to not power the system until first connected to the AC DC adapter 3 Raise the lid LCD to a comfortable viewing angle 4 Press the power button to turn On Battery The battery allows you to use your computer while you are on the road or when an electrical outlet is unavailable Battery life varies depending on the applications and the configuration you re using To increase battery life let the b...

Page 79: ...tton when it is pressed for less than 4 seconds pressing and holding the power button for longer than this will shut the computer down Use Power Options Hardware and Sound in the Windows control panel to configure this feature Power Button as Stand by or Hibernate Button You can use the OS s Power Options control panel to set the power button to send the system into Stand by or Hibernate mode see ...

Page 80: ...t hard disk or system problems Use the Power item in the Start Menu and select Shut down You can also use the context menu right click the Start Menu icon or press the Windows logo X key combination to Sign out Sleep Hibernate Shut down and Restart If you want to add Hibernate Sleep to the Power Menu see Adding Hibernate Sleep to the Power Menu on page 3 10 Figure 3 1 Shut Down Restart ...

Page 81: ...ff after a specified time and to send the computer into Sleep after a period of inactivity Click Change plan settings and then click Change advanced power settings to ac cess further configuration options in Advanced Settings Resuming Operation See Table 3 1 on page 3 11 for informa tion on how to resume from a power saving state Password It is recommended that you enable a password on system resu...

Page 82: ...ower Choose High performance you may need to click Show additional plans to view the High performance plan for maximum performance when the computer is pow ered from an AC power source Choose the Power saver bear in mind that this scheme may slow down the overall performance of the computer in order to save power for maximum power saving when the computer is battery DC power pow ered Figure 3 3 Po...

Page 83: ... you last left off what was on your desktop without reopening the application s and file s you last used If your mobile PC in Sleep is running on battery power the system will use only a minimum amount of power After an extended period the system will save all the information to the hard disk and shut the computer down before the battery becomes depleted To add Sleep to the Power Menu see Adding H...

Page 84: ...urn you to where you last left off within seconds You should put your mobile PC into Hibernate if you will not use the computer for a period of time and will not have the chance to charge the battery To add Hibernate to the Power Menu see Adding Hibernate Sleep to the Power Menu on page 3 10 Shut down You should Shut down the computer if you plan to install new hardware plan to be away from the co...

Page 85: ...r buttons do on the left menu in Power Options to bring up the menu Password Protection It is recommended that you enable a password on wake up in order to protect your data However you can dis able this setting from the Power Options menu by clicking Require a password on wakeup in the left menu and se lecting the options click Change settings that are currently unavail able Figure 3 5 Power Opti...

Page 86: ...s 1 Go to the Power Options Hardware and Sound control panel 2 Click Change settings that are currently unavailable 3 Click Choose what the power buttons do 4 Click to put a check in the Hibernate Sleep box under Shutdown settings 5 Click Save Changes and close the control panel Figure 3 6 Power Options Define Power Buttons Shutdown Settings ...

Page 87: ...n F12 Key Combo Hibernate Off battery Press the Power Button Orange AC DC adapter Display Turned Off Green Press a Key or Move the Mouse Touchpad Table 3 1 Resuming Operation Closing the Lid If you have chosen to send the computer to Sleep when the lid is closed raising the lid will wake the system up Power Button When the computer is on you can use the power button as a Sleep Hibernate Shut Down ...

Page 88: ...s from the Control Center 1 Press the Fn Esc key combination to toggle the Control Center on off 2 Click either the Performance Balanced or Power Saving button PowerConservation Modes The Power Saving set ting will result in maxi mum power saving but with the possible loss of some performance Setting the mode to Bal ance will give power saving matched with performance Performance will give optimum...

Page 89: ...itch User Sign out Change a password and Task Manager options If you click the Power icon in the lower right corner of the screen a power management option menu ap pears to display Sleep Shut down and Restart To fully control all the power options including Hibernate mode go to the Power Options control panel and configure the power button sleep button and lid to per form the function selected Fig...

Page 90: ...ower Controls The Settings item in the Start Menu and also as an App gives you access to a num ber of power settings control panels which enable you to quickly adjust power op tions Click System to access the menu including the power option settings Figure 3 9 Settings ...

Page 91: ...3 Battery Saver Battery Saver will display the battery level and by clicking Battery Use you can see the current state of battery usage by application etc Click Battery saver settings to adjust the battery saver level Figure 3 10 Settings Battery Saver ...

Page 92: ...16 Settings Menu Power Controls 3 Power Sleep Power sleep gives you quick access to Screen and Sleep settings Click Addi tional power settings to go to the main power options control panel Figure 3 11 Settings Power Sleep ...

Page 93: ...tery levels from power plan Change plan settings Change advanced power settings see Figure 3 3 on page 3 6 Click the battery icon in the notification area to see the current battery level and charge status you can also click Power sleep settings to access the Settings menu to quickly adjust power settings Low Battery Warning When the battery is criti cally low immediately connect the AC DC adapter...

Page 94: ... it is not powered by the AC DC adapter Reduce the amount of time before the display is turned off Close wireless Bluetooth modem or communication applications when they are not being used Disconnect remove any unnecessary external devices e g USB devices ExpressCards etc Windows Mobility Center The Windows Mobility Center control panel provides an easy point of access for information on battery s...

Page 95: ... new battery see Battery FAQ on page 3 21 for instructions on how to do this Recharging the Battery with the AC DC Adapter The battery pack automatically recharges when the AC DC adapter is attached and plugged into an electrical outlet If the computer is powered on and in use it will take several hours to fully recharge the battery When the computer is turned off but plugged into an electrical ou...

Page 96: ... Discard used battery according to the manufacturer s in structions Damaged Battery Warning Should you notice any physical defects e g the battery is bent out of shape after being dropped or any unusual smells emanating from the notebook battery shut your computer down immediately and contact your distributor supplier If the battery has been dropped we do not recommend using it any further as even...

Page 97: ...s down due to a low battery Don t turn off the computer even if a message indicates the battery is critically low just let the computer use up all of the battery power and shut down on its own 1 Save and close all files and applications 2 Create a power plan for discharging the battery and set all the options to Never Figure 3 14 Power Plan Create ...

Page 98: ...anagement 3 22 Battery Information 3 3 Click Change plan settings after creating it and click Change plan settings Change advanced power settings Figure 3 15 Change Plan Settings Change Advanced Power Settings ...

Page 99: ... battery options 5 Choose the options below click Yes if a warning appears Low battery levels 0 Critical battery Levels 1 Low battery action Do Nothing Critical battery action On battery Shut Down Critical battery action Plugged in Do Nothing Figure 3 16 Power Options Advanced Settings Battery ...

Page 100: ...harge the battery When charging the battery don t stop until the LED charging indicator light changes from orange to green How do I maintain the battery Completely discharge and charge the battery at least once every 30 days or after about 20 partial discharges ...

Page 101: ...con tains the drivers and utilities necessary for the proper operation of the computer Table 4 1 on page 4 4 lists what you need to install and it is very important that the drivers are installed by the method outlined in this chapter and in the order indicated Note that the information on the following pages is for Windows 10 64 bit only Module Driver Installation The procedures for installing dr...

Page 102: ...ice Drivers Utilities User s Manual disc into an attached DVD drive 2 Click the message Tap to choose what happens with this disc 3 Click Run autorun exe 4 Click Install Drivers button or Option Drivers button to access the Optional driver menu Figure 4 1 Drivers Installer Screen 1 ...

Page 103: ...installed in this order which is the same as that listed in the Drivers Installer menu below 6 Click to select the driver you wish to install you should note down the drivers as you install them 7 Follow the instructions for each individual driver installation procedure as listed on the following pages Figure 4 2 Install Drivers ...

Page 104: ...ns Page Chipset Page 4 7 Wireless LAN Page 6 2 Video VGA Page 4 7 Bluetooth Page 6 7 LAN Page 4 7 Intel Software Guard Extensions Driver Page 6 12 CardReader Page 4 7 Thunderbolt Port Driver Page 6 13 Touchpad Page 4 7 IR Camera Page 6 14 Control Center Page 4 8 Intel Rapid Storage Technology Page 6 19 Airplane Page 4 8 PC Camera Module No driver required Page 6 20 MEI Driver Page 4 8 Trusted Plat...

Page 105: ...l drivers it may be necessary to uninstall the original driver To do this go to the Control Panel in the Windows OS and double click the Programs icon Programs Unin stall a program Click to select the driver if it is not listed see below and click Uninstall and then follow the on screen prompts it may be necessary to restart the computer Reinstall the driver as outlined in this chapter If the driv...

Page 106: ...ws New Hardware Found If you see the message New Hardware Found dur ing the installation procedure other than when out lined in the driver install procedure click Cancel to close the window and follow the installation proce dure Driver Installation General Guidelines The driver installation procedure outlined in this Chapter and in Chapter 7 Options Modules are accurate at the time of going to pre...

Page 107: ...ay Display Settings control panel to adjust the vid eo settings to the highest resolution LAN Note If the computer enters a deep sleep mode during installation you will be prompted to plug in a network cable and click OK to continue installation If a net work cable is not available restart the system and re install the LAN driver 1 Click 3 Install LAN Driver Yes 2 Click Next Install 3 Click Finish...

Page 108: ...iver 1 Click 8 Install MEI Driver Yes 2 Click Next 3 Click the check box to accept the license and then click Next 4 Click Next 5 Click Finish Audio 1 Click 9 Install Audio Driver Yes 2 Click Next 3 Click Finish to restart the computer After installing the audio driver the system will not re turn to the Drivers Installer screen To install any of the optional drivers eject the Device Drivers Utili ...

Page 109: ...etc all updates will include the latest hotfixes from Microsoft To enable Windows Update make sure you are con nected to the internet 1 Click the Start Menu and select the Settings item 2 Click Update Security 3 Click Check for updates Windows Update 4 The computer will now check for updates you need to be connected to the internet 5 The system will install any available updates ...

Page 110: ...indicated in Table 4 1 on page 4 4 for the driver installation procedures for any modules in cluded in your purchase option Figure 4 3 Optional Drivers Installer Screen Note that you need to install both the WLAN Bluetooth drivers for the WLAN Bluetooth Combo modules Models A B ...

Page 111: ...u make This information could be useful if your system ever needs servicing There is one general rule Don t make any changes unless you are sure of what you are doing Many of the settings are required by the system and changing them could cause it to become unstable or worse If you have any doubts consult your service representative BIOS Screens Note that the BIOS screens pictured on these pages a...

Page 112: ...press F2 give the system a few seconds to enter Setup If the Boot Logo is enabled the F2 on screen will be highlighted to illustrate that the system is processing the request during the POST or press F7 for boot options If you get a Keyboard Error usually because you pressed F2 too quickly just press F2 again If the computer is already on reboot using the Ctrl Alt Delete combination and then hold ...

Page 113: ...rors This kind of error still allows you to boot You will get a message identifying the problem make a note of this message and you can then press F7 the F7 on screen will be highlighted to illustrate that the system is processing the request for boot options Press F2 give the system a few seconds to enter Setup the F2 on screen will be highlighted to illustrate that the system is processing the r...

Page 114: ... are confusing press F1 to call up a General Help screen and then use the arrow keys to scroll up or down the page The Item Specific Help on the upper right side of each screen explains the highlight ed item and has useful messages about its options If you see an arrow next to an item press Enter to go to a sub menu on that sub ject The sub menu screen that appears has a similar layout but the Ent...

Page 115: ...Menu The hour setting uses the 24 hour system i e ØØ midnight 13 1 pm If you can change the date and time settings in your operating system you will also change these settings Some applications may also alter data files to reflect these changes Figure 5 2 Main Menu ...

Page 116: ... sub menu to show the configuration of any devices on the off board SATA NVme Controller if applicable System Extended Memory Main Menu This item contains information on the system memory and is not user configurable The system will auto detect the amount of memory installed MB Series BIOS Revision KBC EC firmware Revision MAC Address This item contains information on the BIOS version network adap...

Page 117: ...es Advanced Menu 5 7 5 Advanced Menu Advanced Chipset Control Advanced Menu The sub menu here allows you to change the settings for the VT d FlexiCharger SW Guard Extensions and DDI Control Figure 5 3 Advanced Menu ...

Page 118: ... certain capacity level e g you could start the battery charge level at 40 You can then set the level to stop charging e g 100 and of course this stop charge level must be higher then the start charge level See the sidebar warning for information on running the FlexiCharger for an ex tended period as this is not recommended FlexiCharger Warning If you leave the FlexiCh arger continuously En abled ...

Page 119: ...ange DDI Display Digital Interface control from DDI to mDP Mini DisplayPort or DDI to TBT Thunderbolt here to support external displays connected to these ports SATA Mode Advanced Menu The SATA Serial ATA control is configured to operate in AHCI Advanced Host Controller Interface mode Power On Boot Beep Advanced Menu Use this menu item to enable disable the beep as the computer starts up Battery L...

Page 120: ...el R Thunderbolt You can set the security level to No Security User Authorization Secure Connect or Display Port only No Security will allow any devices to be connected if you set the port to User Authorization then you will be asked to confirm the connection If you set the port to Secure Connect then the host will write a unique ID to a device to ensure only approved devices can connect Setting t...

Page 121: ...is will not affect access to the computer OS only the Aptio Setup Utility Security Menu The changes you make here affect the access to the Setup utility itself and also access to your machine as it boots up after you turn it on These settings do not affect your machine or network passwords which will be set in your software OS Figure 5 5 Security Menu ...

Page 122: ...nnot be modified in user mode Note You can only set the user password after you have set the supervisor pass word Password on boot Security Menu Specify whether or not a password should be entered to boot the computer you may only set a password on boot if a supervisor password is enabled If Enabled is selected only users who enter a correct password can boot the system see the warning in the side...

Page 123: ... Boot is available as a menu option if you have enabled UEFI Boot see UEFI Boot Boot Menu on page 5 15 Enabling Se cure Boot will bring up the Secure Boot Mode menu to enable you to configure Se cure Boot as Standard with a fixed secure boot policy or Custom which enables you to make changes to the Key Management database if required Figure 5 6 Security Secure Boot Key Management ...

Page 124: ...the next device in the order specified in the Boot Option Priorities Item specific help on the right is available to help you move devices up and down the order Figure 5 7 Boot Menu BIOS Screens Note that the BIOS screens pictured on these pages are intend ed for guidance in set ting up your system s BIOS BIOS versions are sub ject to constant change and revision therefore your computer s actual s...

Page 125: ...st the selected device will be highlighted in white UEFI Boot Boot Menu Enable disable UEFI Boot from this menu The Unified Extensible Firmware Inter face UEFI specification provides a clean interface between operating systems and platform firmware at boot time In contrast to BIOS UEFI defines a set of standard boot and runtime services The Network Stack item will be enabled as options under UEFI ...

Page 126: ...osing to Discard Changes or Exit Discarding Changes will wipe out any changes you have made to the Setup You can also choose to restore the original Setup defaults that will re turn the Setup to its original state and erase any previous changes you have made in a previous session Figure 5 8 Exit Menu ...

Page 127: ...reless Device Operation Aboard Aircraft The use of any portable electronic transmission devices aboard aircraft is usually prohibited Make sure the WLAN Bluetooth module s are OFF or the system is in Airplane Mode if you are using the com puter aboard aircraft see Table on page 1 10 Wireless LAN Bluetooth Intel Software Guard Extensions Driver Thunderbolt Port Driver IR Camera Intel Rapid Storage ...

Page 128: ...Note that you need to install both the WLAN Bluetooth drivers for the WLAN Bluetooth Combo modules See overleaf for the appropriate driver installation instructions Wireless Device Operation Aboard Aircraft The use of any portable electronic transmission devices aboard aircraft is usually prohibited Make sure the WLAN Bluetooth module s are OFF if you are using the computer aboard aircraft by putt...

Page 129: ...e Device Drivers Utilities User s Manual disc into an attached DVD drive 2 Click Option Drivers button 3 Click 1 Install WLAN Driver Yes 4 Click in the check box to agree to the End User License Agreement and click Install 5 Click Finish 6 The operating system is the default setting for Wireless LAN control in Windows see page 6 4 ...

Page 130: ...N module is turned on and not in Airplane Mode before configuration begins 1 Click the Wireless icon in the notification area of the taskbar 2 Make sure that Airplane mode is off the Airplane mode icon should be gray 3 A list of available access points will appear 4 Double click an access point to connect to it or click it and click Connect Figure 6 1 WiFi Network Connections ...

Page 131: ...it will display Connected status 8 Select any connected network and click Disconnect to disconnect from a connected access point Figure 6 2 Network Connected Click Disconnect Wireless Device Operation Aboard Aircraft The use of any portable electronic transmission devices aboard aircraft is usually prohibited Make sure the module is either OFF or in Airplane mode if you are using the computer aboa...

Page 132: ... you click on Network Settings to bring up Network Internet for a more comprehensive list of network and internet settings including Wi Fi can be turned on off Airplane mode Airplane mode and Wireless devices can be turned on off VPN Dial up Ethernet and Proxy 12 You can also access the Network Internet settings from the Start Menu Settings Network Internet Figure 6 3 Network Internet Settings ...

Page 133: ...c transmission devices aboard aircraft is usually prohibited Make sure the WLAN Bluetooth module s are OFF if you are using the computer aboard aircraft by putting the system in to Airplane Mode see Table on page 1 10 Bluetooth Data Transfer Note that the transfer of data between the computer and a Bluetooth enabled device is supported in one direction only simultaneous data transfer is not suppor...

Page 134: ...s User s Manual disc into an attached DVD drive 2 Click Option Drivers button 3 Click 2 Install Combo BT Driver Yes 4 Click Next Next 5 Click in the check box to accept the license and click Next 6 Select the setup type Typical is recommended and click Install 7 Click Finish 8 See Bluetooth Configuration in Windows on page 6 9 for configura tion instructions ...

Page 135: ... click Add a Bluetooth Device 2 Click Bluetooth and make sure Bluetooth is On and a list of discovered devices will appear 3 Double click the device you want to pair with the computer and click Pair 4 On first connection the computer will provide you with a pairing code to be entered onto the device Figure 6 4 Devices Bluetooth Bluetooth Taskbar Menu Figure 6 5 Enter the Passcode ...

Page 136: ...ooth 6 5 Enter the code into your Bluetooth enabled device and click Yes on the computer to complete the pairing 6 Select a device and click Remove Device to disconnect from any device Figure 6 6 Devices Bluetooth Remove Device ...

Page 137: ...Bluetooth options or click the Bluetooth icon in the taskbar Open Settings 3 In Bluetooth Settings make sure that Allow Bluetooth devices to find this PC check box Discovery has a check inside it 4 Make sure that the Alert me when a new Bluetooth device wants to connect check box Notifications has a check inside it if you want to be notified when a Bluetooth device wants to connect Figure 6 7 Blue...

Page 138: ... user level code a degree of security and privacy from the oper ating system Intel SGX Driver Installation 1 Insert the Device Drivers Utilities User s Manual disc into an attached DVD drive 2 Click Option Drivers button 3 Click 3 Install Intel SGX Driver Yes 4 Click Next 5 Click in the check box to accept the license and click Next 6 Click Next Install 7 Click Finish to complete the installation ...

Page 139: ...ly insert any USB Type C device e g a USB flash drive into the combo port see Figure 1 7 on page 1 13 You may then install the driver as below 1 Insert the Device Drivers Utilities User s Manual disc into an attached DVD drive 2 Click Option Drivers button 3 Click 4 Install TBT Driver Yes 4 Click the check box to accept the license and then click Install 5 Click Finish 6 See also Intel R Thunderbo...

Page 140: ...irst need to install the driver as follows IR Camera Driver Installation 1 Insert the Device Drivers Utilities User s Manual disc into an attached DVD drive 2 Click Option Drivers button 3 Click 5 Install IR Camera Driver Yes 4 Select the appropriate language and click OK 5 Click Next Install Next 6 Click Finish to complete the installation 7 See over for configuration instructions The IR Camera m...

Page 141: ...cial recognition system 2 Click the Settings item in the Start Menu and then click Accounts and click Sign in options 3 You will need to add a Windows password click Add under Password 4 After you have added the password you will need to also add a PIN 5 Under Windows Hello click Set up under Face Recognition Facial Scanning with Glasses If you set up Windows Hello without glasses as recommended t...

Page 142: ...nitial setup 8 Before the scanning process begins once again note The system is powered by the AC DC adapter if the system is powered by the bat tery then facial recognition will not work If you are a glasses wearer then it is recommended that you remove your glasses in order to prevent reflection problems hampering the facial recognition system Figure 6 9 Windows Hello Setup Get Started Enter PIN...

Page 143: ...ons IR Camera 6 17 6 9 Keep looking directly at the screen and the system will scan your face the blue bar underneath your picture indicates the progress of the scan Figure 6 10 Windows Hello Setup Scan in Progress ...

Page 144: ...y and after seeing this simply look directly as it prompts Looking for you Making sure it s you at the screen to complete the scan Figure 6 11 Windows Hello Setup All Set Logon Prompts IR Camera and Power Saving If you turn off the PC Camera e g by using the Fn F10 key combi nation or Control Cen ter icon then the facial recognition system will not function If the system enters and resumes from Hi...

Page 145: ... into an attached DVD drive 2 Click Option Drivers button 3 Click 6 Install IRST Driver Yes 4 Click Next 5 Click in the check box to accept the license and click Next 6 Click Next Next Next 7 Click Finish to restart the computer 8 Run the Intel Rapid Storage Technology app from the Apps screen IRST and M 2 PCI e SSDs Note that Intel Rapid Storage Technology does not support M 2 SSDs with a PCI e I...

Page 146: ...will be illuminated see Figure 1 2 on page 1 6 Note that you need to use the Camera app in Windows to take pictures and capture video Use the Fn F10 key combination see Keyboard Application Settings on page 1 9 to toggle power to the PC Camera module Note that you need to use the Camera app in Windows to take pictures and cap ture video 2 ...

Page 147: ... type camera into the search box to find the Camera app if it is not pinned to the Start menu 3 The interface displays two buttons on the right of the screen one for photo and one for video 4 Simply click on the appropriate button to switch to either photo or video modes 5 You can use the buttons at the top to access the Photo collection Self Timer or Settings Figure 6 12 Camera App Mode Icons Fig...

Page 148: ...those supported by the system You can use a Framing grid to help you line up pictures The Video recording resolution and frame rate can be set to any supported by the system Note that capturing high resolu tion video files requires a substantial amount of disk space for each file After recording video check the video file size right click the file and select Properties and the remaining free space...

Page 149: ...e search box to find the Camera app if it is not pinned to the Start menu 3 Click to select either photo or video modes 4 Click the photo icon to take a picture and the camera icon will briefly turn yellow as the picture is taken 5 Click on the video icon to start video capture if video capture begins a timer will appear at the bottom of the screen and the icon will turn yellow 6 To stop video cap...

Page 150: ...6 24 PC Camera Module 6 7 Captured photos and videos will be saved to the Photos app stored in the Start menu type Photos into the search box if you cannot find the app Figure 6 16 Photo App For Captured Photos Videos ...

Page 151: ...ementation by a sys tem administrator before users can access security features Individual users can use the TPM as an authentication with the fingerprint reader Make sure you have administrator s rights to your computer and have a Windows password enabled for full security protection In addition Make sure you prepare a removable media e g a USB flash drive to store passwords etc before begin ning...

Page 152: ... TPM Configuration and press Enter to access the sub menu 5 Press Enter under Security Device Support menu and select Enable 6 You will then need to press F4 to save the changes and restart the computer 7 You can now manage the TPM from Windows Clearing TPM Information You can select Pend ing operation and then select TPM clear to clear existing TPM information in order to reset the TPM Figure 6 1...

Page 153: ...6 TPM Management in Windows You can manage your TPM settings from within Windows 1 Go to the Control Panel 2 Click BitLocker Drive Encryption System and Security 3 Click TPM Administration Figure 6 18 BitLocker Drive Encryption TPM Administration ...

Page 154: ...s you to configure the TPM within Windows As TPM is usually administered within large enterprises and organizations your system administrator will need to assist you in managing the information here Figure 6 19 Trusted Platform Module TPM Management on Local Computer Administration ...

Page 155: ...bly require a restart of the computer and confirmation of the setting changes after restart by pressing the appropriate F key 2 After the restart the TPM will be prepared and you can then use the Actions menu to Turn TPM off Change Owner Password Clear TPM or Reset TPM Lockout 3 A wizard will help take you through any setup steps Figure 6 20 TPM Actions Menu ...

Page 156: ...the disk Access the Microsoft BitLocker Drive Encryption control panel applet from the Windows control panel System and Security 1 Click Turn on Bit Locker 2 Follow the on screen instructions to setup BitLocker and make sure you have a removable media e g a USB flash drive to store saved recovery keys etc Figure 6 21 BitLocker Drive Encryption ...

Page 157: ...mission devices aboard aircraft is usually prohibited Make sure the WLAN Bluetooth and 3G 4G module s are OFF or the system is in Air plane Mode if you are using the computer aboard aircraft see Table 1 3 on page 1 13 Important Notice If your purchase option includes both Wireless LAN and 3G 4G modules then the appro priate antennas will be installed Note that In order to comply with FCC RF exposu...

Page 158: ...ation Note that the USIM card s readable side with the gold colored contacts should face downwards as illustrat ed Figure 6 22 USIM Card Insertion 1 1 USIM Card Ejection Simply press on the USIM card to eject it however do not do this while a connection is in progress If you do eject the card while a 3G 4G connection is ongoing you will need to shut down the system reinsert the USIM card restart t...

Page 159: ...ork 5 Connected will appear under the connection 6 You can then access the internet download e mail etc as per any internet connection 7 To disconnect you can select the connection and click Disconnect 8 You need to use Airplane Mode aboard aircraft 9 You can also click the Wireless icon in the notification area of the taskbar click Cellular and double click an access point connect to access the c...

Page 160: ...Modules Options 6 34 6 ...

Page 161: ...ges make sure you have followed the instructions carefully and observed the safety precautions in the preface If all else fails talk to your service representative You should also make a record of what happened and what remedies you tried Of course if something goes wrong it will happen at the most inconvenient time possible so you should preview this section just in case If after you ve tried eve...

Page 162: ...s power status Connections Check all the cables to make sure that there are no loose connections anywhere Power Savings Make sure that the system is not in Hibernate or Sleep mode by pressing the keys config ured in your Power Options see Power Saving States on page 3 7 the Fn F12 key combination or power button to wake up the system Brightness Check the brightness of the screen by pressing the Fn...

Page 163: ...ams to run at times when you are not using your computer You can use those that are provided free with your OS or buy the more powerful dedicated programs to do so Write down your passwords and keep them safe away from your computer This is especially important if you choose to use a Supervisor password for the BIOS see The Setup Utility on page 5 2 Keep copies of vital settings files such as netw...

Page 164: ...ow Viruses are often triggered from within e mail attachments so take care when opening any attached file You can configure most Anti Virus pro grams to check all e mail attachments Note You should also beware of files from people you know as the virus may have infected an address book and been automatically forwarded without the person s knowl edge Keep a Bootable CD ROM DVD ROM USB storage devic...

Page 165: ...e looking at the computer s manual but what about any new peripheral devices you have just purchased Many problems are caused by the installation of new hardware and or software Always refer to the documentation of any new hardware and or software and pay particular attention to files entitled READ ME or READ ME FIRST When installing a new device always make sure the device is powered on and in ma...

Page 166: ...hings The less you have to deal with then the easier the source of the problem may be found Example if your computer has many devices plugged into its ports and a number of programs running then it will be difficult to determine the cause of a problem Try disconnecting all of the devices and restarting the computer with all the peripheral devices unplugged A process of elimination adding and remov...

Page 167: ...rt up immediately turn it off then on again You are losing battery power too quickly The system is using too much power If your OS has a Power Options scheme see Power Plans on page 3 5 check its settings You may also be using a peripheral device USB device that is drawing a lot of power Actual battery operating time is shorter than expected The battery has not been fully discharged before being r...

Page 168: ... The port is not powered on Toggle power to the port using the Fn power button combination This function may not work with certain external USB compliant devices check your device s documentation If this is the case power the computer on and connect the external USB device in order to charge it Note that this function is designed to help charge USB compliant devices but is not designed to allow th...

Page 169: ... is connected turn it on The screen saver is activated Press any key or touch the TouchPad No image appears on the external monitor I have plugged in and powered on You haven t installed the video driver and configured it appropriately from the Control Panel See Appendix C for instructions on installing and configuring the video driver You forget the boot password If you forget the password you ma...

Page 170: ...on and make sure that there is no tick alongside Front panel jack detection and click OK Unwelcome numbers appear when typing Num Lock is turned ON see LED Indicators on page 1 7 I am sliding my finger up and down on the right side of the Touchpad to scroll a Window and the Touchpad does not respond There are different Touchpad versions available on this computer and this version requires tapping ...

Page 171: ... Camera module cannot be detected The module is off Press the Fn F10 key combination in order to enable the module see Keyboard Application Settings on page 1 9 Run the camera application to view the camera picture The Wireless LAN Bluetooth modules cannot be configured The driver s for the module s have not been installed Make sure you have installed the driver for the appropriate module see the ...

Page 172: ...talled and not in the correct order If you have attempted to Update Driver from the Device Manager control panel and have encountered problems then use the method below to correct this To correct this problem 1 Go to the Programs and Features Programs control panel in Windows 2 Select any installed Airplane Mode driver item e g Insyde Airplane Mode HID Mini Driver and click Uninstall Change to uni...

Page 173: ... Sound control panel in Windows 2 Right click in the Playback tab the Bluetooth Stereo Audio device the default device is Headset 3 Click Connect to complete the stereo connection A file being copied to from a connected Bluetooth device appears to be transferring very slowly You may have the Bluetooth control panel Settings Devices Bluetooth open When transferring data between the computer and a B...

Page 174: ...your connected headset as follows 1 Right click the volume control icon in the taskbar 2 Select Recording Devices 3 Double click Microphone and select Listen 4 Click to put a check in Listen to this device check box 5 Click Apply 6 You can then listen to the playback though the headset for testing 7 Remember to disable this feature remove the check from the Listen to this device check box otherwis...

Page 175: ...tor directly or of you can connect to a WiFi network on your PC or have a phone handy try searching online to find the Internet APN settings for your mobile operator 4 See http windows microsoft com en us windows 10 cellular settings or search the Microsoft website for Windows 10 cellular settings USIM Card Ejection Simply press on the USIM card to eject it however do not do this while a connectio...

Page 176: ...Troubleshooting 7 16 7 ...

Page 177: ... Ports Jacks A 1 A Appendix A Interface Ports Jacks Overview The following chapter will give a quick description of the interface ports jacks which allow your computer to communicate with external devices connect to the internet etc ...

Page 178: ...our computer HDMI Out Port The HDMI Out High Definition Multimedia Interface is an audio video connector interface for transmitting uncompressed digital streams This allows you to connect an external monitor TV or Flat Panel Display etc as a display device by means of a HDMI cable Note that HDMI carries both audio and video signals Headphone Out Jack Headphones or speakers may be connected through...

Page 179: ...he BIOS then one of the DisplayPorts will be turned off RJ 45 LAN Jack This port supports LAN Network functions you will need to open the cover slightly before inserting a LAN cable Note Broadband e g ADSL modems usually connect to the LAN port Security Lock Slot To prevent possible theft a Kensington type lock can be attached to this slot Locks can be purchased at any computer store Item Descript...

Page 180: ...3 0 ports capable of 5Gbps SuperSpeed are classified as USB 3 1 Gen 1 This model includes 2 USB 3 0 USB3 1 Gen 1 ports On this model the larger blue ports are Type A USB ports and the smaller port is a Type C port Alternatively the USB 3 1 USB 3 1 Gen 2 Type C port may be replaced by a Thunderbolt 3 Combo Port Type C This port combines the functions of the USB 3 1 and Thunderbolt port This unified...

Page 181: ...Menu Intel R Thunderbolt on page 5 10 1 Plug a Thunderbolt device into the Thunderbolt port 2 Some Thunderbolt devices will require their own driver installation at this point 3 Access the Thunderbolt software to view information on device chains The display configuration for the Thunderbolt port can be set up in the BIOS see DDI Control Advanced Menu Advanced Chipset Control on page 5 9 Item Desc...

Page 182: ...Interface Ports Jacks A 6 A ...

Page 183: ...or hold the mouse button down and move the dial control where applicable Certain functions will automatically be adjusted when a power mode is selected The Control Center in Windows 10 works under the Desktop App and not under the Start screen Figure B 1 Control Center Control Center Access To run the Control Center press the Fn Esc key com bination or double click the icon in the notification are...

Page 184: ... etc You can click a Control Center icon to set an overall power mode and then click individual icons in the Control Center to power on off the Touchpad and PC camera Table B 1 Power Modes Modes Quiet Power Saving Performance Entertainment Icon Power Plan Balanced Power Saver High Performance Balanced Power Conservation Mode Balance Power Saving Performance Balance PC Camera ON OFF ON ON TouchPad ...

Page 185: ... 2 menu headings System Program Device under the Power Modes Click the menu headings and then click any of the buttons outlined on the following pages note that the Backlight Keyboard item only appears for computers with the optional illuminated keyboard Figure B 2 Control Center Menus ...

Page 186: ...in Volume System Program The Volume icon will show the current volume level You can use the slider to adjust the Volume or the Fn F5 F6 key combinations or use the Fn F3 key combination to mute the volume Fan Speed System Program You can set the fan speed to Maximum full power Automatic or Custom from this menu item The fan speed will adjust itself automatically to control the heat of the CPU Howe...

Page 187: ...he selected power saving mode when the Fn F4 key combination is pressed see Power Saving States on page 3 7 Desktop Background System Program Clicking the Desktop Background button will allow you to change the desktop background picture Display Switch System Program Click the Display Switch button to access the menu or use the P key combination and select the appro priate attached display mode Tim...

Page 188: ...is also effected by the Power Mode selected see Table B 1 on page B 2 Enter Sleep Timer Device for systems with illuminated keyboards only Enable and then select the amount of time the system for which the system is idle before the keyboard LED en ters sleep mode i e the LED keyboard illumination will turn off to save power Caps Lock Scroll Lock Number Lock Airplane Mode Click the button to toggle...

Page 189: ...splay control panel to adjust the video settings to the highest resolution Dynamic Video Memory Technology Intel DVMT automatically and dynamically allocates as much system memory RAM as needed to the integrated video system the video driver must be in stalled DVMT returns whatever memory is no longer needed to the operating sys tem Video Card Options Note that card types specifications and driv e...

Page 190: ... your display to the appropriate port and turn it on 2 Press the P key combination 3 Click on any one of the options from the menu to select PC screen only Duplicate Extend or Second screen only 4 You can also click Connect to a wireless display at the bottom of the Project screen and follow the steps to connect to any wireless enabled display Figure C 1 Project ...

Page 191: ...y In Windows 1 Attach your external display to the appropriate port and turn it on 2 Go to the Control Panel 3 Click Display icon and Adjust Resolution Appearance and Personalization 4 Click the Detect button 5 The computer will then detect any attached displays Figure C 2 Screen Resolution Multiple Displays ...

Page 192: ...from the Multiple Displays menu Duplicate these displays Shows an exact copy of the main display desktop on the other displays Extend these displays Treats both connected displays as separate devices Show desktop only on 1 2 Only one of your displays is used Figure C 3 Screen Resolution Multiple Display Options ...

Page 193: ... your external display to the appropriate port and turn it on 2 Click the Start Menu and click Settings System or right click the desktop and select Display Settings 3 You can change Duplicate Extend or choose to display on 1 screen only 4 Click Apply to save any changes made 5 Click Advanced display settings to access further options Figure C 4 System Display ...

Page 194: ...ure the HDMI audio output as per the instructions below 1 Go to the Sound control panel 2 Click Playback tab 3 The playback device will be selected 4 You may need to select the audio device and click Set Default button 5 Double click the device to access the control panel tabs Volume Adjustment The sound volume level can be clicking using the volume control icon in the notification area of the tas...

Page 195: ...Video Driver Controls HDMI Audio Configuration C 7 C 6 Adjust the HDMI settings from the control panel tabs 7 Click OK to close the Sound control panel Figure C 6 HDMI Device Properties ...

Page 196: ...ideo Configuration 1 Connect an HDMI cable from the HDMI Out port to your external display 2 Configure your external display as per the instructions in Attaching Other Displays on page C 25 3 Set up your external display TV or LCD for HDMI input see your display device manual 4 You can now play video audio sources through your external display Other Applications If you are using a third party appl...

Page 197: ...ess the P key combination 3 Click Connect to a wireless display at the bottom of the Project screen and follow the steps to connect to any wireless enabled display 4 The system will then search for compatible display devices this may take up to 60 seconds so allow time for this to complete 5 Double click any detected display device in the list Figure C 7 Add a Wireless Display ...

Page 198: ...ect for specific settings for your display see the documentation supplied with your compatible adapter display for full details 8 Go to the Project menu and click Disconnect to temporarily disconnect from the wireless display 9 To permanently disconnect from the display you will need to go back through the connection process again you can select it in Devices and click Remove Device Yes ...

Page 199: ...ontrol Pan el To access the control panel see below and overleaf 1 Right click the Desktop and select Intel R Graphics Settings from the menu OR 2 Click the icon in the notification area of the Desktop taskbar and select Intel R Graphics Settings from the menu Figure C 8 Right Click Desktop Intel Graphics Settings Figure C 9 Taskbar Notification Area Icon Menu ...

Page 200: ...Video Driver Controls C 12 Intel HD Graphics Control Panel C OR 3 Double click the Intel R HD Graphics control panel in the Windows Control Panel Figure C 10 Control Panel Intel Graphics Settings ...

Page 201: ...may make changes to any of the graphics properties by clicking the appropriate menu panel and adjusting the settings from the menus Home Click the Home button to return to the main menu screen in any of the sub menu screens Figure C 11 Intel HD Graphics Control Panel ...

Page 202: ...eral Settings or Color Settings to make display adjustments in cluding configuration for any attached external displays Multiple Display At least one other dis play must be attached in order to view multiple display selection op tions Figure C 12 Intel HD Graphics Control Panel Display ...

Page 203: ...ay mode of any attached dis plays see Attaching Other Displays on page C 25 Click Apply to save any changes made Multiple Display At least one other dis play must be attached in order to view multiple display selection op tions Audio Settings Any attached active dis plays must have audio capacity to allow audio configuration Figure C 13 Intel HD Graphics Control Panel Display Multiple Displays ...

Page 204: ...lay or any at tached display to any width height refresh rate color depth and underscan percent age of your choice Note that incorrect settings can cause system instability and even possible component damage so this is adjusted at your own risk Figure C 14 Intel HD Graphics Control Panel Display Settings Custom Resolutions ...

Page 205: ...ance gives the smoothest motion of images Quality displays the most detail Balanced Mode provides better computer performance with good quality and Custom allows you to configure the Anisotropic Filtering and Vertical Sync and features to your prefer ences Click Apply to save changes Figure C 15 Intel HD Graphics Control Panel 3D ...

Page 206: ...cs Control Panel C Options and Support Hot Key Manager in Options and Support allows you to create hot keys for open ing the application and scaling etc Click Apply to save changes Figure C 16 Intel HD Graphics Control Panel Options and Support ...

Page 207: ...mation the Built In Display and any attached displays Preferences Go to the Preferences sub menu in Options to configure the preferences for the Intel HD Graphics Control Panel Make sure you click En able under Tray Icon to display the Intel HD Graphics Control Panel icon in the notification area of the taskbar as below Figure C 17 Intel HD Graphics Control Panel Options Information Center ...

Page 208: ...switch to vivid col ors The Preview image will display a sample image using the current settings You can Save Profile and name the Profile to recall the settings at any time Click Apply to save changes select Color Enhancement or Image Enhancement from the menu Figure C 18 Intel HD Graphics Control Panel Video Color Enhancement ...

Page 209: ...top of the screen to display the sub menus The Image Enhancement menu allows you to adjust the Sharpness Skin Tone Enhance ment Noise Reduction Contrast Enhancement and Film Mode Detection Click Apply to save changes Figure C 19 Intel HD Graphics Control Panel Video Image Enhancement Basic ...

Page 210: ...Power The battery life can be extended through dynamic control of the frame rate if Ex tended Battery Life for Gaming is enabled Settings can be selected for when the system is powered by battery or is plugged in Figure C 20 Intel HD Graphics Control Panel Power ...

Page 211: ...ance Video Colors from the menu on the left Alternatively you can go through the menus to make adjustments to your preferences for Display Color Video Op tions and Support and Power tick any boxes for the settings required and then Save the settings to a profile which may be imported or exported Figure C 21 Intel HD Graphics Control Panel Profiles ...

Page 212: ...ed as separate devices and act as a virtual desktop Collage A number of connected displays are combined into a single unified higher resolution for larger screen sizes Hybrid A number of connected displays are combined and can be configured in a combination of Clone and Extended modes 4K2K Videos on 4K2K External Displays Note you may experi ence some video lag when playing 4K2K vid eos on an atta...

Page 213: ...Graphics Control Panel control panel and click Display Multiple Displays sub menu 3 Click Clone from the Select Display Mode menu 4 Click Apply and OK to confirm the settings change 5 Select the displays from the Select One or More Active Displays menu Multiple Display At least one other dis play must be attached in order to view Multiple Display selection op tions Figure C 22 Display Multiple Dis...

Page 214: ...m the settings change Display Settings Extended Desktop You can have different Colors Screen Area and Monitor Refresh Rates for each display device provided your monitor can support them You can drag the moni tor icons to match the physical layout of your displays Icons and pro grams may also be dragged between the displays Figure C 23 Display Multiple Displays Extended Click the appropriate monit...

Page 215: ...play Multiple Displays sub menu 3 Click Collage from the Select Multiple Display Mode menu 4 Click Enable Collage and click On 5 Click Vertical or Horizontal to arrange and displays as required 6 Click Apply and OK to confirm the settings change Collage Mode Collage mode is used to combine a number of displays into a single unified higher resolution for larger screen sizes Figure C 24 Display Mult...

Page 216: ...Video Driver Controls C 28 C ...

Page 217: ...edule Check with your distributor supplier for details Note that this computer model series may support a range of CPUs and or video adapters To find out which CPU is installed on your system go to the Start menu and select Settings and then select System and click About This will also provide information on the amount of Installed RAM etc To get information on your system s video adapter go to th...

Page 218: ... A4 Size Isolated White Illuminated Keyboard with Numeric Keypad Factory Option Interface Two USB 3 0 USB 3 1 Gen 1 Ports Type A One USB 3 0 USB 3 1 Gen 1 Port Type C OR USB 3 1 Gen 2 Type C Thunderbolt 3 Combo Port Factory Option One Mini DisplayPort 1 3 One HDMI Out High Definition Multimedia Interface Port with HDCP One Headphone Out Jack One Microphone In Jack One RJ 45 LAN Jack One DC In Jack...

Page 219: ...s Wake on LAN AC Mode Only Supports Wake on USB Supports Wake on RTC Alarm AC Mode Only Power Battery Full Range AC DC Adapter AC input 100 240V 50 60Hz DC Output 19V 2 1A 40 Watts Embedded Polymer Smart Lithium Ion Battery Pack 36WH Security Security Kensington Type Lock Slot BIOS Password Intel PTT for systems without TPM Trusted Platform Module 2 0 Factory Option Features Painted Style Shipping...

Page 220: ...Specifications D 4 D ...