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cmx®
STINGRAY
14. Troubleshooting
Problem
Cause
Player cannot be turned
on.
Check the battery. Recharge the battery with the
supplied power adapter if it is empty; try again.
No button functions.
Turn the player off and disconnect from charger
and turn it on again.
No playback.
Check if the player is turned on. Check if the
volume is set to ”0”. Adjust the volume setting.
Check if the earphones are connected correctly.
Clean the earphones.
No upload/download of
files or the computer does
not detect the player.
Connect the USB cable properly. Install the driver
again (only Win 98).
No recording.
Ensure that enough memory and battery capacity
is available.
The screen displays
unreadable characters.
Check if the correct language is selected.
No sound via the
earphones.
Check if the volume is set to ”0”. Check if the
earphones are connected correctly.
Check if the earphones are dirty.
Damaged MP3 files may cause noise or
disruptions during playback. Check if the music
files are damaged.
FM radio stations are not
properly received.
The player has no separate antenna and uses the
connected earphones to receive FM signals. Do
not roll up the earphones cable. Direct the
earphones for best reception.
Turn other appliances in the close proximity off.
