15
Troubleshooting
Cannot power on
Press the Power Button for more than 0.5 seconds.
Check that the Li-ion battery is charged.
If monitor is charged but will not turn on, contact support.
Monitor is not
recognized by
computer or
software
Verify that software and drivers are installed correctly before attaching
monitor to PC.
Verify the software and drivers were installed before the monitor was
plugged into the PC with the USB cable.
Verify that the ftd2xx.dll file is in the same folder as the GasDataLogging
executable program
.
Try using a different USB cable.
Windows reports
“unknown device”
error
Go to CO2Meter.com, select the App Notes tab, and follow the
instructions for
http://www.co2meters.com/Documentation/AppNotes/AN153-GasLab-Driver-
Slow response
The log file stored in the monitor is very large. The monitor needs time
to transfer data to your computer.
Readings do not
change
Confirm the monitor is correctly connected to the computer. Make sure
the computer recognizes your monitor and connects with your monitor
successfully.
Monitor’s data logs
overwritten
Monitor memory will fill and be reused after approximately 22 days of
continuous use. Download data logs more frequently.
