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P r o d u c t S u p p o r t a n d W a r r a n t y
Product Support and Warranty
CoachComm offers product support from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday. Depending on the details
of your maintenance/support plan you may have access to CoachComm’s after-hours support line (800-749-2761). CoachComm,
LLC support and service personnel are ready to help you with any issues you may have. All questions and/or requests for a Return
Authorization Number should be directed to the Customer Service department:
Customer Service Department
CoachComm, LLC
Voice: 800-749-2761 or 334-321-2300
Fax: 866-793-SERV (7378) or 334-821-0397
customer.service@coachcomm.com
Sending Equipment for Repair or Maintenance
Do not send any equipment directly to the factory without first obtaining a Return Material Authorization (RMA) Number. Obtaining a
Return Material Authorization Number will ensure that your equipment is handled promptly. In addition, CoachComm personnel may
provide a Service Request Form (SRF) for you to complete and return with your equipment.
If a CoachComm Customer Service or Support representative directs you to send equipment to us for repair or maintenance, all
shipments of CoachComm products should be made via UPS, or the best available shipper, prepaid and insured. The equipment
should be shipped in the original packing carton; if that is not available, use any suitable container that is rigid and of adequate
size to surround the equipment with at least four inches of shock-absorbing material. All shipments should be sent to the following
address and must include a Return Material Authorization Number:
CoachComm, LLC Customer Service Department
Attn: Return Material Authorization #
205 Technology Parkway Auburn, AL 36830-0500
Product returns should follow this same procedure.
Warranty Information
Limited Warranty CoachComm, LLC products are warranted to be free from defects in materials and workmanship for a period of one
year from the date of sale to the end user.
The sole obligation of CoachComm, LLC during the warranty period is to provide, without charge, parts and labor necessary to
remedy covered defects appearing in products returned prepaid to CoachComm, LLC. This warranty does not cover any defect,
malfunction or failure caused by circumstances beyond the control of CoachComm, LLC, including but not limited to unreasonable
or negligent operation, abuse, accident, failure to follow instructions in the Operating Manual, defective or improper associated
equipment, attempts at modification and/or repair not authorized by CoachComm, LLC, inbound shipping, and shipping damage.
Products with their serial numbers removed or effaced are not covered by this warranty. This limited warranty is the sole and
exclusive express warranty given with respect to CoachComm, LLC products. It is the responsibility of the user to determine before
purchase that this product is suitable for the user’s intended purpose. ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. NEITHER COACHCOMM,
LLC NOR ANY DEALER WHO SELLS EVENUE PRODUCTS IS LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.
