HANDBOOK (V
4.0)
COMPLETE CONTROL SYSTEM GEN2
56
Can’t seem to get Bluetooth to connect: when I press Scan in the Coapt application, a circle appears
that just spins but nothing happens.
This means that the
Complete ControlRoom
application cannot find any Coapt systems to Bluetooth
connect with.
1.
Ensure the prosthesis’ battery is charged and the prosthesis is turned on.
2.
If your Coapt system has been powered on for a while, it may have turned off its own Bluetooth radio to
save power. You can wake it back up by pressing the
Complete Calibrate
button once quickly.
UPDATES
I clicked start update, but now the progress bar is stuck at 0%.
This is likely an update time-out issue.
1.
Ensure the prosthesis’ battery is charged and the prosthesis is turned on.
2.
Close the
Complete ControlRoom
application.
3.
Cycle the power of the prosthesis off and then back on again.
4.
Reconnect via Bluetooth to
Complete ControlRoom
and attempt the update again.
5.
If the issue persists, consider asking your company’s IT support if there are firewall restrictions on your
computer preventing software updates. If so, have them assist in permitting the Coapt update.
I just completed an update but it is asking me to do another update.
Coapt makes sure that updates are never more frequent than necessary and each one contains important
changes to enhance the performance of your Coapt Gen2
TM
system. Some of the updates are for the software
of the
Complete ControlRoom
application while other updates will be for the code (firmware) that lives on the
Coapt hardware system inside the prosthesis. This second type of update can take longer to complete and
typically requires about 10 minutes. Please make sure that power to your prosthesis stays on and your Bluetooth
connection is maintained throughout any update.
I was prompted to do an update but I didn’t have time, is it really important to do the update?
Coapt makes sure that updates are never more frequent than necessary and each one contains important
changes to enhance the performance of your Coapt Gen2
TM
system. Some of the updates are for the software
of the
Complete ControlRoom
application while other updates will be for the code (firmware) that lives on the
Coapt hardware system inside the prosthesis. This second type of update can take longer to complete and
typically requires about 10 minutes. Please make sure that power to your prosthesis stays on and your Bluetooth
connection is maintained throughout any update.