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20 

OWNER’S MANUAL 

2020 

SYMPTOM 

PROBABLE CAUSE 

RECOMMENDED ACTION 

 

No message on display.  
Power has been cut off to the spa. 

The control panel will be disabled until power returns. Spa 
settings will be preserved until next power up. 

- -  

Temperature unknown. 

After the pump has been running for 2 minutes, the current 
water temperature will be displayed. 

HH 

“Overheat” - The spa has shut down.* One of 
the sensors has detected 118°F/47.8°C at the 
heater. 
 

DO NOT ENTER THE WATER. Remove the spa cover and 
allow water to cool. Once the heater has cooled, reset by 
pushing any button. If the spa does not reset, shut off the 
power to the spa and call your dealer for service organization 

OH 

“Overheat” - The spa has shut down.* One of 
the sensors has detected that the spa water is 
110°F/43.5°C. 
 

DO NOT ENTER THE WATER. Remove the spa cover and 
allow water to cool. At 107°F/41.7°C, the spa should automat-
ically reset. If spa does not reset, shut off the power to the 
spa and call your dealer or service organization 

SA 

Spa is shut down.* The sensor that is plugged 
into the Sensor “A” jack is not working. 

If the problem persists, contact your dealer or service organi-
zation. (May appear temporarily in an overheat condition) 

Sb 

Spa is shut down.* The sensor that is plugged 
into the Sensor “B” jack is not working. 

If the problem persists, contact your dealer or service organi-
zation. (May appear temporarily in an overheat condition) 

Sn 

Sensors are out of balance. If alternating with 
spa temperature, it may just be a temporary 
condition. If flashing by itself, spa is shut down. 

If the problem persists, contact your dealer or service organi-
zation.  

HL 

A significant difference between temperature 
sensors has been detected. This could indicate 
a flow problem. 

If the water level is normal, make sure all pumps have been 
primed.  If problem persists contact your dealer or service 
organization. 

LF 

Persistent low flow problems. (Displays on the 
fifth occurrence of  message within 24 hours.) 
Heater is shut down, but other spa functions 

Follow action required for (HFL) message. Heating capability 
of the spa will now reset automatically.  You may press any 
button to reset. 

dr 

Possible inadequate water, poor flow, or air 
bubbles in detected in the heater. Spa is shut 
down for 15 minutes. 

If the water level is normal, make sure all pumps have been 
primed.  If problem persists contact your dealer or service 
organization. 

dY 

Inadequate water detected in heater. (Displays 
on third occurrence of  message.) Spa is 

Follow action required for (dr) message. Spa will not automat-
ically reset. Press any button to reset manually. 

IC 

“Ice” - Potential freeze condition detected.  
*Even when spa is shut down, some equipment 
will turn on if freeze protection is needed. 
 

No action required. All equipment will automatically activate 
regardless of spa status. The equipment stays on 4 minutes 
after the sensors detect that the spa temperature has risen to 
45°F/7.2°C or higher. An optional freeze sensor may be add-
ed to protect against extraordinary freeze conditions. Auxiliary 
freeze sensor protection is advisable for colder climates. See 
your dealer for details. 

DIAGNOSTIC MESSAGES 

Summary of Contents for INFINITY EDGE SWIM

Page 1: ...1 ...

Page 2: ...ning Winterizing Page 7 8 Filter Maintenance Page 9 Water Quality Maintenance Page 9 10 Water Clarity Troubleshooting Page 11 Product Care Guide Page 12 13 Glossary of Terms Page 13 14 Basic Installation and Configuration Guidelines Page 14 Troubleshooting Guide Page 15 16 Spa Controls Page 17 20 Wifi Instructions Page 21 PRV19 Stereo Instructions Page 22 DM6 Bluetooth Instructions Page 23 24 Ozon...

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Page 6: ...e consult your physician before using a hot tub Before entering the hot tub the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices may vary as much as 5 F 2 C Persons suffering from obesity or a medical history of heart disease low or high OWNER S MANUAL 2020 blood pressure circulatory system problems or diabetes shoul...

Page 7: ...spa owner 120VAC This requires an isolated 15 Amp circuit breaker This needs to be an isolated circuit with no other appliances or lights on this circuit at any time Extension cords are not to be OWNER S MANUAL 2020 used in conjunction with the operations of the spa Low voltage damage could result and this is not covered by warranty NOTE All components must be 120V No 240V components allowable 240...

Page 8: ...the open position and safety cap off To completely drain the plumbing lines a wet dry shop vacu um can be used to draw out any remaining water Place the vacuum hose over the jet fittings in the spa as well as the plumbing lines in the equipment area You should also dis connect the plug on the crystal clear inspection tube if in stalled Remove the filter cartridge and store in a warm dry area Clean...

Page 9: ...o the bottom corner of the spa This drains all the water from around the filter canister This is a good time to check the skimmer basket Bring skim mer door weir forward and unscrew basket Clean out debris and reinstall Look for these specialized cleaning attachments at your local dealership WATER QUALITY MAINTENANCE Maintaining the quality of the water within the specified limits will serve to en...

Page 10: ...dly from high to low If the TA is too high the pH will tend to be too high and will be very diffi cult to bring back down Calcium Hardness This is a measurement of dissolved calcium in the water Calcium will help control the corrosive nature of the spa s water WARNING Never store chemicals inside the equipment area of your spa IMPORTANT Do not use Hydrogen Peroxide based sanitizers in your spa Whe...

Page 11: ...o low pH is too low High metal content in water Adjust alkalinity Adjust pH Use stain and scale product Cloudy Water Poor filtration pH is too high Hardness is too high Total alkalinity is too high Suspended particles Clean filter cartridge Adjust pH Adjust hardness Adjust total alkalinity Drain and refill spa water Algae Growth pH is too high Sanitizer is too low Adjust pH Shock spa with sanitize...

Page 12: ... each time you drain your spa This Limited Warranty is void if failure is caused by accident acts of nature acts of God or other causes beyond the control of CSMI Neglect misuse and abuse include any installation oper ation or maintenance of the spa other than in accordance with the instructions contained in the owner s manual provided with the spa including but not limited to damage caused by ope...

Page 13: ... gallons of water and with a gentle circular motion scrub the cover clean Be careful not to let any areas of the cover dry be fore they re thoroughly rinsed Now apply the vinyl conditioner as directed on the container Massage the conditioner into the cover in a gentle but firm manner Before replacing the cover on your spa wipe and rinse any dirt from the bottom of the cover When you are ready put ...

Page 14: ...t Interrupter GFCI or Residual Current Device RCD mounted at least 5 1 52M from the inside walls of the spa hot tub and in line of sight from the equipment compartment OWNER S MANUAL 2020 CSA ENCLOSURE TYPE 2 Refer to Wiring Diagram inside the cover of the control enclo sure Refer to Installation and Safety Instructions provided by the spa manufacturer Warning People with infectious diseases shoul...

Page 15: ...Pump running constantly will not turn off Filter cycle set to 24 hours Problem with the circuit board Turn off 24 hour filtration Turn power off at GFCI and contact your Dealer Pump will not turn on GFCI tripped Motor has overheated Not plugged in Damaged plug Seized motor Blown fuse Motor vent is blocked Reset the GFCI Let cool for 1 hour Plug in to the board Contact your Dealer Contact your Deal...

Page 16: ...periods of time in cold weather cold wind Hot tub is wired for 110V and jets are on Put cover back onto hot tub and allow for heat to regenerate Call your dealer if temperature does not increase Hot tubs wired for 110V only have enough power to heat or operate pumps Turn off jets to power heater PUMPS WILL NOT PRIME PROBABLE CAUSE RECOMMENDED ACTION Pump on but no water flow Air trapped in pump No...

Page 17: ... As soon as the Priming Mode screen appears on the panel select the Jets 1 button once to start Pump 1 in low speed and then again to switch to high speed Also select the other pumps to turn them on The pumps should be running in high speed to facil itate priming If the pumps have not primed after 2 minutes and water is not flowing from the jets in the spa do not allow the pumps to continue to run...

Page 18: ... been running for a minute or two When the heater pump has come on automatically for example for heating you can switch between low speed and high speed but you cannot turn the heater pump off RESTRICTING OPERATION The control can be restricted to prevent unwanted use or tempera ture adjustments Locking the Panel prevents the controller from being used but all automatic functions are still active ...

Page 19: ...es during which it cannot be deactivated from the panel however you will still be able to control the high speed setting The ozone genera tor if installed will activate anytime low speed is running AUX PUMP 2 If an additional pump or blower is installed Press Aux to turn the device on If your additional device is a dual speed pump pressing Aux again will activate the pumps high speed Pressing Aux ...

Page 20: ...temperature it may just be a temporary condition If flashing by itself spa is shut down If the problem persists contact your dealer or service organi zation HL A significant difference between temperature sensors has been detected This could indicate a flow problem If the water level is normal make sure all pumps have been primed If problem persists contact your dealer or service organization LF P...

Page 21: ...g Settings will open the settings menu While connected to the spa will be able to set the temperature change the de grees between F or C alter the heat mode Ready Rest select the temperature range low or high set the time of day input filter cycles time start and duration and have access to the ad vanced menu For more information on the various settings please refer to the selection in the owner s...

Page 22: ...FM bands and two AM bands B Tuning A short press of the or button results in a search of the station and stops at next sufficient signal strength A long press results in manual tuning mode USB OPERATION A Insert a USB stick into the USB slot Songs must be of the mp3 or wma format B button Press it to pause the track Press it again to re sume play C and button Track Up Track Down Short press Track ...

Page 23: ...ote should already be paired from the factory but if you need to synchronize the remote follow the steps below 1 Make sure Digital Media Locker is powered ON red LED the place the remote within 0 5 meter of the Digital Media Locker 2 Press and hold MODE on remote control until the LCD shows Pairing in Progress Release the button 3 Within 2 seconds the LCD will show Paired If it fails to pair the L...

Page 24: ...ote control BLUETOOTH MULTI LINK A second Bluetooth device can pair to the Digital Media Locker even when it has been paired to another Bluetooth device The second Blue tooth device will be able to play once the first device has stopped play ing LISTENING TO FM RADIO Press MODE on remote control to switch to FM radio mode Scan or Seek FM Radio Channels 1 Press FAST REWIND or FAST FORWARD to seek a...

Page 25: ...d filter cycles and pump 1 operation Verify that the green light on the Ozone turns on when activated Check the spa drain at the bottom of the spa to verify that small ozone bubbles are coming out Verify that one way check valve is installed on the ozone tubing and it is working as intended ...

Page 26: ... adjustment of the maintenance level Start the pump on high speed to allow water to circulate and slowly add sodium bromide uniformly in the spa by simply pouring it from the container Metric Calcula tion Add 0 143 kg of sodium bromide which has a guarantee of at least a 98 active ingredient such as BromiCharge per 100 L of water to attain 1400 ppm TDS value Total Dissolved Sol ids Example if your...

Page 27: ...27 OWNER S MANUAL 2020 ...

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