6
M A I N T E N A N C E & S E R V I C E
6
M A I N T E N A N C E & S E R V I C E
23
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If you suspect that your unit
requires service, please call
773-889-3087 BEFORE shipping
it to Cobra.
®
This will ensure that
you receive service as quickly
as possible.
If you are asked to send your unit to the
Cobra
®
factory, please follow these steps:
1.
Send the complete unit, including
power cord. (It is not necessary to
include the mounting bracket.)
2.
For warranty repair, enclose some
form of proof-of-purchase, such as a
photocopy or carbon copy of a sales
receipt. If you send the original
receipt, it cannot be returned.
3.
Enclose a typed or clearly written
description of the problem you are
having with your unit, plus the name
and address where you want the
unit returned.
4.
Pack the unit securely to prevent
damage during transit. If possible,
use the original packing materials.
5.
Ship prepaid and insured using a
traceable carrier such as United
Parcel Service (UPS), Federal Express,
or first class mail with delivery
confirmation. Ship to:
Cobra Factory Service
Cobra Electronics Corporation
6500 West Cortland Street
Chicago, IL 60707 USA
6.
Please allow 3 to 4 weeks before
contacting us about the status of
your service. Call 773-889-3087
for assistance.
If your unit is under warranty, it will
either be repaired or replaced upon
receipt, depending on the model. If your
unit is out of warranty, you will receive a
letter informing you of the repair or
replacement charge.
Maintenance of Your
Radar Detector
Your ESD-9560 is designed and built to
give you years of trouble-free performance
without the need for service. No routine
maintenance is required.
If your unit does not appear to be
operating properly, please follow
these troubleshooting steps:
Make sure the power cord is
properly connected.
Make sure the socket of your vehicle's
cigarette lighter is clean and free
of corrosion.
Make sure the power cord's cigarette
lighter adapter is firmly seated in your
cigarette lighter.
Check the power cord fuse. (Unscrew
the ribbed end cap of the cigarette
lighter adapter and examine the fuse.
If required, replace it with a 1-amp
fuse only.)
Service
You can receive technical assistance with
your unit through one of our customer
support services:
Automated Help Desk
is available
24 hours a day, 7 days a week at
773-889-3087.
Customer Service Operators
are
available at 773-889-3087 Monday
through Friday, 8:00 a.m. to 6:00 p.m. CST.
Questions can be faxed
to
773-622-2269.
Automated Technical Assistance
is available 24 hours, 7 days a week
via e-mail at: productinfo@cobra.com
On-line answers
to frequently
asked questions can be found at:
www.cobra.com.
