12
TV Streamer FAQs
Connectivity
Q: How many Wireless TV Streamers can I pair
my processor to?
A: Your sound processor can be paired to up to three sharable
Wireless Accessories
(microphones and TV Streamer)
and one
Phone Clip, for a total of four Wireless Accessories. The Nucleus
CR210 and CR230 Remotes do not impact the number of
Wireless Accessories with which you can pair.
Q: Which audio devices can be connected to the
Wireless TV Streamer?
A: Any device with audio output and compatible connection jacks
can be connected. For example, you can connect your TV, stereo
and computer with the Wireless TV Streamer.
Q: How many hearing devices can the Wireless TV Streamer
be paired with?
A: As many hearing devices as needed can be paired to a TV
Streamer. For example, multiple family members can all pair
to the same TV Streamer.
Q: Where should I place the Wireless TV Streamer?
A: You can place the TV Streamer next to the TV or anywhere that
allows the TV Streamer to be in line of sight when streaming i.e.
do not block the TV Streamer with objects. Do not place on top
of other electrical objects as this may cause interference.
Q: How far from the Wireless TV Streamer can
I hear the sound?
A: You should be able to hear the streamed signal clearly up to
23 feet
(7 meters)
from the TV Streamer. If the sound does
not come through clearly, you may have to move closer to
the TV Streamer.
Q: How do I connect the Wireless TV Streamer
to the TV, stereo and computer?
A: Set up instructions are included with the TV Streamer. The
basic premise is to connect the TV Streamer to the “audio
out” jack on the audio device. Due to the large variation
in audio devices globally, it is impossible to provide exact
instructions for each type. For some devices there may be
additional cables needed for connecting. Consult your local
TV or audio technician if you experience difficulty getting the
TV Streamer set up.
Q: My TV does not have RCA
(red and white)
audio out jacks;
does that mean I can’t use my TV Streamer?
A: Many newer TVs do not have the RCA audio out jacks but do
have an optical audio out jack. This jack requires an additional
optical
(Toslink)
cable to connect. The TV streamer comes with
an Optical (
Toslink
) and RCA cable included.
Q: How do I stop streaming?
A: 1) Short-press the upper button on the Nucleus Sound
Processor or the push button on the hearing aid. This will
cancel streaming on the side pressed.
2) Nucleus recipients can use the CR230 or CR210 Remotes to
start and stop streaming. Instructions for this method are
included with the product.
Q: If the streamed signal disappears how do I reconnect?
A: If the streamed signal disappears it can be due to:
1) The hearing devices are out of range of the Wireless TV
Streamer. Try shortening the distance between the hearing
devices and the Wireless TV Streamer.
a. You can be up to 23 feet
(7 meters)
away from the
Wireless TV Streamer. If you get out of this range and
return to range within five minutes the hearing devices will
reconnect themselves.
b. If you get out of range and don’t return within five minutes
you can simply connect the hearing devices following the
instructions presented earlier in this guide.
2) The cable connecting the Wireless TV Streamer to the
audio source is not inserted completely into the Wireless
TV Streamer. Ensure that all cables are plugged in and the
power is on.
Q: My TV system uses Dolby Digital, is this supported by the
Wireless TV Streamer?
A: The TV Streamer supports the most common Dolby Digital
formats; however, the following are not supported: Dolby
Digital Plus
(requiring an HDMI interface)
, Dolby TrueHD, Dolby
Pro Logic, Dolby Digital EX, Dolby Digital Surround EX and AAC
Advanced Audio Codec.
