14
TV Streamer Troubleshooting
Symptom
Cause
Possible Remedy
Sound isn’t clear.
The hearing devices are out of range of the
Wireless TV Streamer.
Try shortening the distance between
the hearing devices and the Wireless
TV Streamer.
The cable connecting the Wireless TV
Streamer to the TV, stereo, computer
or other audio sources is not inserted
completely into the Wireless TV Streamer.
Ensure that all cables are plugged in and
the power is on.
The connecting cable to the audio source
is not connected to the correct output.
Review the Instructions for Use and contact
your local technician if unable to connect.
The Wireless TV Streamer may not be
positioned vertically for optimal streaming.
Check to make sure the TV Streamer is
positioned in a vertical manner and not
lying flat.
The Wireless TV Streamer may be too
close to other electrical devices such as a
DVD player or stereo receiver.
Check to make sure that it is not sitting on
top of an electrical device.
There seems to be an echo when I listen
through the TV Streamer.
Very rarely there can be misalignment
between the TV speakers and your
sound processor
(echo)
, or between the
streamed audio and the TV pictures
(lip-
sync problem)
. This usually happens with
more complex entertainment systems and
set-top boxes where the TV Streamer is
not connected directly to the TV.
The streaming delay from the TV
Streamer can be adjusted by following the
instructions that came packaged in the TV
Streamer box.
I’ve paired to my TV Streamer and the
yellow activity light is on but I don’t
hear any sound. When I start streaming,
I hear the 3 tone chime and then about
10 seconds later, it beeps once and there
is never any audio through my sound
processor/hearing aid.
The beeps indicate that the sound
processor is attempting to connect to the
TV Streamer but there is no audio being
sent so after 10 seconds the processor
will “time out” and return to previous
program.
Ensure you are selecting the right
channel on your processor to stream
from the TV Streamer
(channel 1, 2 or 3)
.
Review the set up steps and ensure that
the TV Streamer is properly connected to
audio
OUT
jacks.
The streaming button on the CR230 or
CR210 is pressed but with no effect at all.
The TV Streamer and hearing instruments
have not been paired.
Carry out pairing process.
The Remote Control and hearing
instruments are not within
wireless range.
Ensure that wireless accessory and hearing
instruments are within wireless range and
activate streaming again.
The upper button on the Nucleus Sound
Processor or the push button on the
hearing aid has been pressed for more
than 3 seconds but with no effect at all.
The TV Streamer and hearing instrument
have not been paired.
Carry out pairing process.
