15
TV Streamer Troubleshooting
Symptom
Cause
Possible Remedy
There is no sound in the hearing instruments
although it is in the streaming program.
The TV Streamer and hearing instruments
are not within wireless range.
Ensure that the TV Streamer and hearing
instruments are within wireless range.
The TV might have been powered off or
the sound from the TV has been muted.
Power on or unmute the TV.
The sound from the TV Streamer
is distorted.
The audio input level from the TV
is too high.
Adjust the volume using the volume
button on the TV Streamer until the sound
is no longer distorted.
The volume level from the TV Streamer is
very low.
The audio input level from the TV
is too low.
Adjust the volume using the "+” and "-”
keys on the TV Streamer until the sound is
sufficiently loud.
The sound from the TV Streamer is
distorted or drop-outs occur from time
to time.
The TV Streamer and hearing instruments
are on the edge of the wireless range.
Move a little closer to the TV Streamer.
The TV Streamer and hearing instruments
are not within sufficient "line-of-sight”.
Ensure that the TV Streamer is placed in an
adequate position and that you are within
normal reach without any significant
obstacles obstructing the TV Streamer.
The sound from the TV Streamer is not
synchronized with the TV picture.
Your TV is not able to synchronize the
sound from the selected audio outputs
and the picture.
If possible, try using another audio output
from your TV. Alternatively, follow the
instructions in the “adjustable delay
mode” section of this user guide. If this
does not help, contact your TV dealer. The
TV Streamer 2 audio streaming has almost
no latency and does not contribute itself
to any lip sync error.
The sound from the TV Streamer is not
synchronized with the sound from the
TV loudspeakers.
Your TV is not able to synchronize the
sound from the selected audio outputs
with the sound from the TV loudspeakers.
If possible, try using another audio output
from your TV. Alternatively, follow the
instructions in the “Adjustable delay
mode” section of this user guide. If this
does not help, contact your TV dealer. The
TV Streamer audio streaming has almost
no latency and does not contribute itself
to any echo effects.
The volume from the hearing instruments
is either too low or too high.
The audio input level is not suitable
for listening.
Adjust the volume using the "+” and "-”
keys on the TV Streamer until the sound is
suitable. Alternatively, use the "+” and "-”
keys on the Remote Control
(optional)
for
this operation.
A sound processor unintentionally drops
out of the streaming program.
The TV Streamer and hearing devices
have been out of wireless range for more
than 5 minutes. The battery in the hearing
instrument is so depleted that it no longer
supports audio streaming.
Ensure that TV Streamer and hearing
devices are within wireless range and
activate streaming again. Replace the
battery in the hearing instrument with a
new one.
