54
NUCLEUS 7 SOUND PROCESSOR USER GUIDE
Troubleshoot
Contact your clinician if you have any concerns regarding
the operation or safety of your sound processor.
PROBLEM
RESOLUTION
Processor will not
turn on/button
will not respond
1. Try turning the processor on again. See
Turn on and off
on page 18.
2. Try unlocking the button. See
Lock the
control button
on page 19.
3. Change the batteries. See
Replace the
battery module
on page
8
or
Change
disposable batteries
on page
10.
4. If you have two implants, check that you
are wearing the correct sound processor
on each implant.
5. Check the battery contacts are free of dirt
and dust. See
Water, sand and dirt
on
page 42.
6. If the problem continues, contact your
clinician.
The processor
switches off
1. Ask your clinician if “Auto power off” is
enabled. If it is, then the processor will
switch off after two minutes when not
connected to the implant.
2. Change the batteries. See
Replace the
battery module
on page
8
or
Change
disposable batteries
on page
10.
The processor
will not turn off
1. Check the processor is not locked. See
Lock the control button
on page 19.
2. Remove the battery module from the
processing unit. See
Remove the battery
module
on page 8.
DRAFT ONLY FOR CLINICAL TESTING
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