57
NUCLEUS 7 SOUND PROCESSOR USER GUIDE
TR
OUBLESHOO
T
PROBLEM
RESOLUTION
You want to
confirm your
processor is
receiving sound
1. Check the light on the top of the
processor (if enabled). See
Lights
on
page 48.
2. If you have monitor earphones, a hearing
person can listen to the sound received by
the processor. See
Use monitor earphones
on page 24.
3. If you use the Nucleus Smart app,
use the
sound meter to check the processor is
receiving sound ????
.
4. If the problem continues, contact your
clinician.
The processor or
coil become hot
1. Remove the processor and coil from your
head immediately and contact your
clinician.
You experience
tightness,
discomfort or
develop a skin
irritation at your
implant site
1. Your coil magnet may be too strong or in
contact with your skin. Change to a
weaker magnet. See
Change the coil
magnet
on page 47.
2. If you are using a retention aid, such as a
headband, this may be placing pressure on
your processor. Adjust your retention aid,
or try a different aid.
3. If the problem continues, contact your
clinician.
DRAFT ONLY FOR CLINICAL TESTING
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