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NUCLEUS 7 SOUND PROCESSOR USER GUIDE
PROBLEM
RESOLUTION
You do not hear
sound from a
wireless accessory
1. Check that the wireless accessory is
charged and turned on.
2. Check that the wireless accessory is
paired with your processor.
3. Check the volume of the wireless
accessory.
4.
If you use the Nucleus Smart app, use
the sound meter to check the processor
is receiving sound from the accessory.
5. If you use the Nucleus Smart app, check
and adjust the accessory/microphone
mixing ratio.
6. If available, try a different processor.
7. For more troubleshooting, see the
True Wireless Accessory User Guide
.
You do not hear
sound from a
monitor earphone
1. Check that the monitor earphone cable is
fully inserted into the socket on the
processing unit.
2. Check that the monitor earphone
adaptor is properly connected to the
processor and battery module.
3. I
f you use the Nucleus Smart app, use
the sound meter to check the processor
volume level.
4. If available, try a different processor.
DRAFT ONLY FOR CLINICAL TESTING
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