Rev 3 Coffee Crafters -| Warranty and Guarantee
7
If You Need Service
1.
See the Maintenance/Troubleshooting section of this manual.
2.
3.
Write to Coffee Crafters Customer Service:
708 S. Clearwater Loop Ste 105
Post Falls, ID 83854
4.
Call Coffee Crafters, Customer Assistance at 1-509-228-6916
30-Day Complete Satisfaction & Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from Coffee Crafters. If you are not
satisfied with an item that you have purchased, you may return the item within 30 days of purchase
date for a full refund of the purchase price, minus the shipping, handling or other additional charges.
Return Instructions
Please note: For purposes of tracking and Insurance all returns must be shipped to Coffee Crafters.
1.
Pack the item securely in the original package, if possible. Enclose the return portion of the original
packing slip with the item.
2.
All products must be returned in excellent condition, in original boxes, and with all paperwork,
parts and accessories to ensure full credit.
3.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
4.
Keep the Return Tracking Number from the package you are returning to ensure that the package is
returned to the warehouse.
5.
You can expect a refund in the same form of payment originally used for purchase usually within
10-15 business days of our receiving your returned product. Returned funds may reflect charges
for incomplete components or damage materials. Delays may be experienced in the case of
incomplete returns. Please note that your shipping costs will not be refunded.
Receipt of Damaged or Defective Items
If you receive a damaged or defective item, contact Coffee Crafters Customer Service Department at
1-509-228-6916 immediately upon receiving the item. Please supply your order number, item number and
tracking number from your original confirmation e-mail. Coffee Crafters will also need your e-mail address
and phone number.
A defective item may be repaired or replaced within 30 days of purchase under Coffee Crafters Warranty.