A.1) Trouble Shooting Guide – Pump Fed Freezers
Problem
Possible Cause
Suggested Solution
1) Product too soft
a) Drawing faster than the machine can produce
a) Slow down draw rate
b) Suction tube setting too large for draw rate
b) Reset the suction tube to a smaller orifice setting (rotate CCW)
c) H.O.T. control set too low for product
c) Set H.O.T. Setting to a higher value
d) Low on refrigerant
d) Contact Authorized Service Agent
2) No product dispenses from head
a) No mix in mix tank
a) Add Mix to mix tanks
b) Mix Pump assembled incorrectly
b) Disassemble and reassemble pump accordingly (refer to Part IV)
c) Mix Pumps loosing prime
c) Change pump gears or Contact Authorized Service Agent
d) Beaters / augers assembled incorrectly
d) Disassemble the freezer and reassemble (refer to Part IV)
e) Pressure loss in mix feed system
e) Change all machine orings and seals
3) Low product overrun
a) Defective / leaking orings on mix feed system
a) Replace all orings on freezer
b) Mix Pump suction tube setting too large
b) Adjust the suction tube (rotate tube lever ccw)
4) Machine will not start
a) No power to the machine
a) Check plug, disconnect, fuses or breaker for the machine
b) Alarm #1 (RTA) on display monitor
b) Motor has drawn excessive amps, press Stop/Reset on touch pad.
c) Control pad does not function
c) Contact a Coldelite Authorized Service Technician
d) Alarm #9 (IMS) on display monitor
d) Assemble dispensing head on freezer or Contact Service Tech.
e) Power to the freezer but no functions work
e) Contact a Coldelite Authorized Service Technician
5) Machine Runs Continuously
a) Restricted air flow (Air Cooled)
a) Clean air condenser or contact a Coldelite Authorized Service Tech.
b) Low on refrigerant
b) Contact a Coldelite Authorized Service Technician
c) H.O.T. setting too high for product used
c) Set the H.O.T. setting to a lower value
d) Scraper blades worn out
d) Replace the beater scraper blades with new parts
e) Not enough mix in cylinder to reach H.O.T.
e) Open suction tube (rotate cw) to allow more mix in the cylinder
6) Machine will not Freeze product
a) Restricted air flow (Air Cooled)
a) Clean air condenser or contact a Coldelite Authorized Service Tech.
b) Low on refrigerant
b) Contact a Coldelite Authorized Service Technician
c) Compressor not functioning
c) Contact a Coldelite Authorized Service Technician
d) Insufficient power supply (low voltage)
d) Contact a Coldelite Authorized Service Technician
e) Insufficient water flow (water cooled)
e) Contact a Coldelite Authorized Service Technician
