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Capricorn II Plus User Manual
B. RETURN FOR REPAIR PROCEDURE
1.
In the event of defects or damage to your unit, first call the factory Capricorn
Service Department Monday through Friday, 8:00 am to 4:30 pm PST, (503)
690-2000 to determine the advisability of factory repair.
2.
In the event factory service is required, return your Capricorn II Plus as fol-
lows:
a.
Packing
- wrap console in plastic bag first.
- pack in original shipping carton or a sturdy oversized carton.
- use plenty of packing material.
b.
Include
- a brief description of the problem with all known symptoms.
- your phone number.
- your return street shipping address (UPS will not deliver to a P.O. box).
c.
Shipping
- send freight prepaid (UPS recommended).
- insurance is recommended. (The factory can provide the current replacement
value of the item being shipped for insurance purposes.)
d.
Send to:
Capricorn Service Dept.
Columbia Weather Systems
2240 NE Griffin Oaks Street, Suite 100
Hillsboro, Oregon 97124
C.O.D. shipments will not be accepted.
3.
If your unit is under warranty, after repair or replacement has been completed,
it will be returned by a carrier and method chosen by Columbia Weather
Systems, Inc. to any destination within the continental U.S.A. If you desire
some other specific form of conveyance or if you are located beyond these
borders, then you must bear the additional cost of return shipment.
4.
If your unit is not under warranty, we will call you with an estimate of the
charges. If approved, your repaired unit will be returned after all charges,
including parts, labor and return shipping and handling, have been paid. If not
approved, your unit will be returned as is via UPS COD for the amount of the
UPS COD freight charges.
