6
Troubleshooting
If your appliance develops a fault, please check the following table before making a call to your dealer.
Fault
Probable Cause
Action
The appliance is
not working
The unit is not switched on
Check if the unit is plugged in correctly and
switched on
Plug and lead are damaged
Call your agent or qualified technician
Fuse in the plug has blown
Replace the fuse
Power supply
Check power supply
Internal wiring fault
Call your agent or qualified technician
The appliance
turns on, but the
temperature is
too high/low
Too much ice on the evaporator
Defrost the appliance
Condenser blocked with dust
Clean the condenser
Doors are not shut properly
Check if doors are shut and seals are not
damaged
Appliance is located near a heat source
or air flow to the condenser is being
interrupted
Move the appliance to a more suitable
location
Ambient temperature is too high
Increase ventilation or move appliance to a
cooler position
Insufficient airflow to the fans
Remove any blockages to the fan
Appliance is overloaded
Reduce the amount of food stored in the
appliance
The appliance is
leaking water
The appliance is not properly levelled
Check installation position and change if
necessary
The discharge outlet is blocked
Clear the discharge outlet
Movement of water to the drain is
obstructed
Clear the floor of the appliance (if applicable)
The water container is damaged
Call your agent or qualified technician
The drip tray is overflowing
Empty the drip tray (if applicable)
The appliance is
unusually loud
The safety band has not been removed
Remove the safety band
Loose nut/screw
Check and tighten all nuts and screws
The appliance has not been installed in a
level or stable position
Check installation position and change if
necessary
