Comcast DPC3939 Connection Manual Download | Manualshive

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Wireless Network

Connection and

Troubleshooting Tips

Wireless Gateway 2 (Model DPC3939)

Wireless Gateway 3 (Model DPC3941T)

ENG_WG2XB3_0115.indd 1

12/8/14 10:24 AM

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Summary of Contents for DPC3939

Page 1: ... Wireless Network Connection and Troubleshooting Tips Wireless Gateway 2 Model DPC3939 Wireless Gateway 3 Model DPC3941T ENG_WG2XB3_0115 indd 1 12 8 14 10 24 AM ...

Page 2: ...rom walls furniture metal surfaces halogen fluorescent lighting microwaves and other appliances windows The Comcast Wireless Gateway 2 and 3 are dual band devices and offer both 2 4 GHz and 5 GHz WiFi networks While 5 GHz offers higher speeds than 2 4 GHz not all WiFi devices will support the newer 5 GHz technology To learn more about your Wireless Gateway visit www xfinity com internethelp ENG_WG...

Page 3: ...on on your Wireless Gateway The Tel 1 LED on the front panel will light up If you don t subscribe to Comcast Voice service skip this step 3 Insert the power cord into your Wireless Gateway and plug into an electrical outlet a The Power LED will light b The US DS and the Online LEDs will go through a series of blinking patterns in order to connect to the Comcast network properly DO NOT proceed unti...

Page 4: ...the WiFi settings for popular operating systems are below If your operating system is not listed refer to the manufacturer s guide Windows On your Windows Desktop click the Wireless Network icon Apple Mac OS X On your Mac Desktop click the WiFi icon Android On your Android device from the Apps screen tap the Settings icon Tap Wireless Networks then WiFi Settings Apple iOS iPad iPhone iPod Touch On...

Page 5: ... WiFi devices may prompt for a PIN If you see a message similar to the box below select Connect using a security key instead link 4 Enter your Network Password also called Security Key and click the confirmation button usually labeled Join Connect or OK 5 When your WiFi device is connected you ll see a check mark Connected or other indication next to your Network Name ENG_WG2XB3_0115 indd 5 12 8 1...

Page 6: ...ate your Comcast Username and Password Enter a Username and Password Complete the security questions and check the box that you agree to the Terms and Privacy policy Then click Continue If you ve already created a Comcast Username click on sign in with your existing username Note Your Comcast Username will become your Comcast email address as in Username comcast net You may want to write down this...

Page 7: ...Settings and re select your Wireless Gateway s Network Name When your WiFi device is connected you ll see a check mark or other indication next to your Network Name 3 Close all open browser windows and exit your browser application completely 4 Now reopen your web browser You may see the following pages immediately or once you navigate to a website Click Continue 5 Congratulations Your account is ...

Page 8: ...st All rights reserved Where to Find Your Wireless Network Information Your default wireless network settings are located on the bottom or side panel of your Wireless Gateway Network Name SSID Password Your Wireless Gateway is a dual band device the case sensitive password is the same for both bands For more information about your Wireless Gateway and self service options visit www xfinity com int...

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