Comdial 6010S-XX, User Manual

Page 1: ...Comdial Express User s Guide ...

Page 2: ...is applicable for the following system and telephone models System Models X34FT Rev A and later X6OFT Rev A and later XSOPTRev A and later Telephone Models 601OS XX 6016S xx 6102X Xx 611OS XX 6110X Xx 6116S xx 6116X xx ...

Page 3: ...ne 29 Autodial Programming 29 StationSpeedDial Programming 32 Response MessageProgramming 32 Automatic RedialProgramming 33 Using MiscellaneousFeatures 35 Account CodeEntry 35 35 BackgroundMusic CallForwarding 6 Call OverrideFeatures 36 CallWaiting 7 Display ContrastAdjustment 38 Do Not Disturb 38 ExtendedDual ToneMultiple Frequency DTMF 38 MuteButton 9 Paging 4 0 PersonalRinging Tones 41 Privacy ...

Page 4: ...Figures 1 16 ButtonCorndialExpressTelephone 4 2 IO ButtonComdial ExpressTelephone 5 Tables 1 Quick ReferenceGuide 42 2 Display Summary 43 iv ...

Page 5: ...which ismarked with atabfor easyaccess Thesesectionstell youhow to l Answercalls l Makecalls l Hold calls l Transferoutsidecalls l Make conferencecalls l Leavemessages l ProgramyourExpresstelephone and l Performmiscellaneousfunctions For yourconvenience aquick referenceguide a glossaryandan alphabeticalindexareincludedin thebackof this userguide If youhaveanLCD speakerphone Figure l Table3 givesyo...

Page 6: ...Button ITCM Selectsanintercomline Initiatesmanyof thefeaturesof theExpress l Ringer Volume Control LO HI OFF Letsyou vary ringervolume from low to highto off l TAP Button must be preprogrammed for either function Recallsdial tone or Activateshostsystemfeatures Transfer ConferenceButton TRANSKONF Transferscalls Setsup conferencecalls Mute Button Keepsthepersonon theline from hearingyour conversatio...

Page 7: ...SS Showwhich lines areeitherin useor on hold redlight Showwhich lines arein useby you greenlight l Dual Line Alphanumeric Display Displaystime dayanddate Keepsyou apprisedof thestatusof your telephone Providesprogrammingprompts HeadsetJack usedonly with a 16 button speakerphone Allows youto useyourtelephoneprivately andhandsfree Helpsimproveoperationof high call volumebusinesses 3 ...

Page 8: ...A Lines or DSS BLF Lines or DSS BLF Auto Redial Button Button Default Figure 1 16 Button Comdial Express Telephone ...

Page 9: ...Keypad Buttons TkansferEonference Lines or DSS BLF Light Button Control Button Figure 2 lo Button Comdial Express Telephone ...

Page 10: ...canalwaysswitch from the speakerphone to thehandsetfor privacy To do this just lift the handsetand talk To return to speakerphone use pressthe SPKR buttonandhangup thehandset To manually placeacall usingyour speakerphone 1 Presstheline buttonor the0ITCMbutton 2 Dial thenumber 3 Whenparty answers talk ITo autodial using your speakerphone just pressthe programmedbuttonandtalk whenyourpartyanswers I ...

Page 11: ...dbyanother station Next to a feature button Steadyred thefeatureis on Light off thefeatureis off Next to an intercom button Steadyred with aquick flash you areusingyourintercom Fastflashingred autoredialis in use Steadyflashingred anLCD message is setonyourtelephone What the Rings Mean Two shortrings intercomcall Singlelongerring outsidecall Oneshorttoneburst voice announceandOHVA Threeshorttonebu...

Page 12: ...your prime line or l Your telephone has ringing line preference Intercom Calls To answeravoice call l Speaktowardthetelephone l Lift handsetif privacy is desired NOTE Voice calls can be blocked See the discussion titled Voice An nounce Blocking for details To answera tonecall l Lift handsetto talk Call Pickup To answera call thatis ringingwithin yourgroup Lift handset Continued on next page 9 ...

Page 13: ...youhearringing l Dial Answercall Off Hook VoiceAnnounce Yourtelephonecanbe setup for eithera SecureOff Hook Voice Announce SOHVA or an Off Hook VoiceAnnounce OHVA This featureallows anintercomcallerto breakinto your outside call with anannouncement eitherthroughyour speaker OHVA or throughyour handsetreceiver SOHVA An OHVA consistsof a quick toneburstand an announcement from theconsolespeaker To r...

Page 14: ...n verbally If the announcingstation has an LCD speakerphone pressing a preprogrammed message response buttoncausesa messageto appearin their dis play anddisconnects theannouncingstation Station Monitoring If your stationis setup for stationmonitoring whena BLF light flashes indicating stationringing you canpick up thecall by pressingtheDSS button However afteryou answerthecall andeitherput it on H...

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Page 16: ...ssary if a prime line has been as signed to a telephone i e when you lif your handset a line is automatically selected IFor automaticdialing just presstheprogrammedbut ton andlift handsetto talk I If your systemhasline groups l Press rTCM 0 l Dial line groupaccess code 9 line group 1 uim 81 line group2 82 line group3 83 line group4 l Listen for dial tone l Dial number Continued on nextpage 13 ...

Page 17: ...is free yourtelephoneringerwill soundfive shorttonebursts l Lift handset heardial tone andplacecall i To cancelqueuing l Press w Dial a andhangup Intercom Calls Intercomcalls may be dialedmanually or usinga programmed button DSS automatically To voice call manually 0 Lift handset Press TM 0 l Dial extensionnumber 0 Talk To voice call automatically DSS e Lift handset o PressDSSbutton 0 Talk Continu...

Page 18: ...nnouncement toanotherstationthatisoff hook or busyon a call 0 Make intercomcall l HeareithersingletoneburstforanOHVA or severalquick toneburstsfor a SOHVA l Make announcement When you hear a busy tone this meansthestationis on thespeakerphone andyoucannot makean announcement The personyou arecalling will however heararing from his telephone l Wait on line for reply If announcingfrom an LCD speaker...

Page 19: ... Automatic Dialing This is one or two buttondialing usingprogrammablebuttons otherthankeypadbuttons To automaticallydial numbers 0 Pressbuttonprogrammedfor desirednumber If buttonis programmedon secondlevel underDSS button e Press QHOLD andthenpressDSSbutton Automatic dialing If thelastnumberyouhavecalledisbusyor is notanswering use this feature Onceactivated it automaticallyredialsthenumber oncea...

Page 20: ...personalnumbers i e businessassociates travel agencies etc that are usedonly by you Systemnumbersare public numbers i e the corporateoffrce the companylawyer etc that areaccessed from everystation Make sureyouhavea list of thesystemspeeddial numbers Speeddial stationnumbersif on hook 0 Dial the keypad number 0 through 9 you have programmedinto yourtelephone If off hook andon a line l Press HOLD 0 ...

Page 21: ...to dial tone press 0 OLD thenpress 0 0 Listenfor ringing or busytone Ringing tone Whenparty answers pick up hand set Busytone Press SPKRto disconnect 0 SavedNumber Redialing Thefirst 16digitsofthelastmanuallydialednumbercanbesaved for laterredial To savethenumber 0 Pressbuttonpreprogrammedfor thispurpose To dial a savednumber 0 Lift handset Press OLD 0 thenpresspreprogrammedbutton NOTE You can sto...

Page 22: ...e the held call on your telephone I w To placeon exclusivehold l Press OLDtwice 0 To retrieve exclusivehold l Pressline buttonwith flashinglight m l Press TAP 0 if stationdoesnothaveline appearance Direct Station Hold parking a call to a station To place a call on directhold l While on line press0lTCM This placestheoutsidecall on hold 0 Dial 8 plustheextensionnumberof thestationreceivingpark L _ y...

Page 23: ...a call in oneof nineorbits l While on line press a l Dial aparkzoneaccess code 91 through 99 To retrieve a parkedcall o From anystation press a 0 Dial theparkzoneaccess code 91 through 99 Hold Recall Feature After a preprogrammed lengthof time a call placedon holdwill automaticallyring backto thetelephonethatplacedit on hold If thecall is on exclusivehold it will reverttomanualhold after the hold ...

Page 24: ...tomatically l Dial extensionnumberof partyto betransferredto ma PressDSS buttonfor one buttonintercomcalling I A l Whenintercomparty answers announce call l Hangup handset If thecalledpartyis busyor doesnot answer l Press CONF t0 retI Call e UnscreenedTransfer To transfer an unscreenedcall to anotherstationin thesystem l Answer call Press COW e Call is placedon hold automatically l Dial extensionn...

Page 25: ...reened tran ers are ma is busy the transjierred calls will camp on at the station Each call will automatically ring the station when it becomes idle If atransferredcallisnotanswered afterapreprogrammed time it will ring backto yourstation e Answerby pressingflashingline key j 1 22 ...

Page 26: ...ne buttonof theremainingparty To drop outof establishedconference l Dial 0 andhangup Add On Conference Calls 1 outside line 2 inside stations To setthis up Establishoutsidecall ically Dial extensionnumberof intercomparty Wait for answer then announceyour conferenceinten tion Ask calledpartyto lift handset I press CONF e Outsidecall is placedon hold automat press CONF e A three wayconnectionis esta...

Page 27: ...ke first internalcall 0 Press Internalcall placedon hold automatically l Establish secondinternal call Ask called party to lift handset 0 Press Conference is established To drop one confereeandremainin conferencewith other con feree e Stayonline whenonepartyhangsup 24 ...

Page 28: ...ashinglight Lift handset Press Connectionto stationthatleft messageis automatic To turn on themessagewaiting light l Press a l Dial extensionnumberof stationto be alerted The mes sagewaiting light of calledstationwill flash To turn off themessagewaiting light l Press a l Dial extensionnumberof stationthat was alerted The 1messagewaiting light of calledstationwill turnoff To turn off themessage wai...

Page 29: ... dialtime in twelve hourformatusingthe asa colon For default message 2 which is Call dial telephonenumberof whereYOU will be l Presseor J MNTR Intercomlight flashessteadily To turn off messageandyourintercomlight Press a ResponseMessaging Whenyoureceiveasecureoff hookvoiceannounce anoff hook voice announce or a tone signalled intercom call this preprogrammed featureletsyousendamessage backtothe LC...

Page 30: ...call If thereis no answer l Dial a BLF light atcalledstationflutters l To turn off message light l Dial extensionnumberof stationto turn off light To answermessaging l PressDSSassociated with lightedBLF light If thecahmgstationis not storedasa DSS atthecalled station then the call will transfer to the central messagedesk if programmed Then the central message desk usually the attendant sstation ca...

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Page 32: ...e first level numberson theID stripsandsecon darynumberson theindex pullout directoryin thefront of your telephone Becausetheprogrammingstepsfor outsidenumbers intercom numbers and feature codesvary slightly they appearhere as separate steps Programming OutsideNumbers 1 2 3 4 l Pressprogrammablebuttonyouwantfor storage Pressyourline buttonor 0 for anyline Dial thenumberstobe stored You canenterup ...

Page 33: ...trepeat stepsl 6 usingtheprogrammablebuttonmentionedin step2 Programming Outside Numbers Using Line Groups Line groupsarerepresented as1 2 3 and4 on thekeypad The table below showstheline group andits correspondingkeypad number To storeanumberusingaline group 1 Press Baa 2 Pressprogrammablebuttonyou wantfor storage 3 Presseither1 9 2 Sl 3 82 or 4 83 on thekeypad 4 Dial thenumberyouarestoring 5 To ...

Page 34: ...codes Someexamplesof theseare l Call Forwarding on andoff l CallPickup l Automatic Redialing To programfeaturecodes 1 Press a 2 Pressprogrammablebuttonyou areusingfor storage 3 Enterthecodesfor thefeature Example For Call Forwarding to a specific extension press a andextension of telephoneyou wantcallsforwardedto 4 Tostoreanothercode presstheTRANSKONF buttonand repeatsteps2 and3 5 Press SPKR to en...

Page 35: ...dbutton 0 through9 thatyouareusingfor storage 3 Choosetheline to be used 0 lastline usedor prime line if assigned line key ITCM intercom 1through4 line groups 4 Dial thenumberto be stored up to 16digits if youneed apausebetweennumbers presstheHOLD button 5 Pressc3 CONF to continueenteringnumbers 6 Press to end ResponseMessageProgramming This programlets you setup a buttonto be usedfor making a non...

Page 36: ...uttonon your telephonefor redialingcalls you makethatareeitherbusyor do not answer 1 Press a a 2 Pressprogrammablebutton 3 Press 0 4 Press SPKR to end 0 Whenyoupushthisprogrammedbuttonafterhavingmadea call that isbusyor doesn tanswer thesystemwill automaticallydial thenumbereveyminutefor tenminutesandring thenumberfor approximately30 seconds To cancelautoredial simply lift and replacethehandset 33...

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Page 38: ...l promptfor Account Code if programmedto do so 2 Press a 3 Dial accountcode Listen for dial tone 4 Dial numberyou arecalling NOTE If you hear an error tone after step 3 check the accouti code for validity Background Music If suppliedby yoursystem music canbesettoplay throughyour telephonespeaker To turn music ON 1 Press a a Speakerlight will turn on 2 Adjust loudnessof music with speakervolume con...

Page 39: ...Dial extensionnumberof telephoneto which calls areto be forwarded 3 Hangup To cancelall call forwarding l press andhangup NOTE Your station will ring with a short ring burst each time a call is forwarded to remind you that your calls are being forwarded Call Override Features Executive Override If yourtelephonehasthisfeature youcanbreakinto a conversa tion atanotherstation Whenyoumakeanintercomcal...

Page 40: ...l Waiting Youcansenda call waiting toneto abusystationandwait for an answer To activate call waiting 1 Make intercomcall andhearbusysignal 2 Dial a CaLled partywill heartone 3 Remainon line waiting for calledparty response To cancelcall waiting hangup handset To answercall waitingif youreceiveacall waiting tonewhile on a call 1 Hearshorttoneburstin receiver 2 Eitherplacecallon hold orcompleteprese...

Page 41: ...earto be busyto intercomcalls If your telephonehasthis feature pressthebutton arrangedby class of service programming for this purpose The light as sociatedwith thisfeaturewill turnonwhenyou areusing Do Not Disturb To cancelthis feature pressthebuttonagain NOTE Generally this feature cannot be overridden by the caller the caller will hear two quick tone bursts every three seconds Some stations how...

Page 42: ...ringa call l Press0 HoLD thenpressline button l Continuedialing Mute Button By usingtheMUTE button you canblock transmissionof your voice to thedistantparty For example if someonecomesinto your office to talk to you and you do not want to interrupt the distantparty just presstheMUTE button Mute worksin two differentways 1 If you are on hookusing a speakerphone and an outside line press 0 MUTE andr...

Page 43: ...You can also pageall stationsthroughtheir intercoms all call paging orjust somestations zonepaging To do this 1 Lift handset 2 Press lTCM 0 3 Dial 87 for all call paging Dial 84 85 or 86 for zone paging 4 Make announcementand stay on line if waiting for an answer ma 5 Hangup handset You canansweran all call or zonepagefrom anystationin the system To answerthis pageknown as Meet MePage 1 Lift hands...

Page 44: ...reprogrammed by theinstaller PulselTone Switching If your local telephoneserviceis pulse rotary but youhaveto convertto tonewhile dialing pressthe button atthepointin the dialing sequence whereconversiontotoneisrequired Thesystem will switchbackto pulsedialing whenyouendyourcall Youcanprogrampulse to tone switchingby pressingthe button during autodialor speeddial numberstorage VoiceAnnounce Blocki...

Page 45: ...LINE hQJ Jhl I 1 FEATURE 1 TELEPHONES I I rrCM 4 I ITCM Ext 01 1 speed Dtal slaiin 1 o Sygem Ol s3 slalk n tPslmbn ALwale ITCM Ext 7 hies sapinp cancal lTCM 7 Ext VOkaAn ummBlak cm lTCM al ITCMIZ tipape zone1 ITCM 34 zone2 ITcMffi zone3 rrCM B6 ...

Page 46: ... button 1Call Forward Display showsextensionnumber psL y warded of telephoneto which call is for 1Call Messaging Display promptsfor message Enteringa keypaddigit O 9 causesa message to be displayed Example pi Tq Call Timer Beginsduringdialing anddisplays for 10secondsafterhang up To recalldisplayfor last com pletedcall pressHOLD key 43 ...

Page 47: ...elephone Dialed Numbers The displaywill showall dialed c dialed codes numbersor namesalongwith any Station Line 1 AccessCodes Display Contrast Adjustment 1 Display afterholding downMute pp gf econds Do Not Disturb w Display shows Do Not Disturb whenfeatureis active IHold Recall Feature Whena timed hold recalloccurs 44 ...

Page 48: ...edis redialed displayshowsselected line thendisplayshowsdialed number 1Line Queuing Whenqueuingfor a line the thequeuing Line Selection Whenline is selectedfor calling Whenringing line is answered Lines canbe programmedto dis play numbersor names i e WATS Display showswhenfeatureis ac 45 ...

Page 49: ...eed Dialing v After youpressITCM K k1 thi appears in thedisplay v After you enterlocation this ap pearsin display v After youenterline this appears in display Display afteryou dial thenumber Saved Number Redial Whenanumberis saved display showsthat featureis active When savednumberis dialed display showsselectedline thenshows dialednumber 46 ...

Page 50: ...Table 2 Display Summary continued DisplayType When Displayed SystemClock And Calendar Always displayedastop line of 71 display NOTE Date and time are set by attendant as part of system programming 47 ...

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Page 52: ...ferringa call from one stationto another Thetransfercanbe screened i e youfind outwho is calling and announce themto thepartybeingcalled or unscreened i e you transferthecall withoutidentifying thecallingpartytothecalled paw Central messagedesk A stationthat has been assignedto control messagewaiting lights and deliver messagesto other stationsin thesystem Classof Service programming Customizedpro...

Page 53: ...ice announced intercomcall Hookflash Action thatoccurswhentheTAP buttonis pressed Neededfor activatinghostsystemfeatures Hookswitch Theswitchon atelephonewhich whendepressed manuallyor by thehandset disconnectsacall K Keypad Buttons0 through9 and usedfordialingnumbers L Last number redialing Automatically dialing thelastnumber dialed M Messaging Turning on a telephonelamp to let the userknow thata...

Page 54: ...one DTMF signals R ResponseMessaging Respondingnon verballyto a calling sta tion bypressingaprogrammedbuttonthatsendsamessage tothe calling station sdisplay Ringing line preference An automaticconnectionto anyout sideline ringing atthe stationwhenthe stationhandsetis taken off hook S Savednumber redialing Savingalastmanuallydialednumber for laterautodialing Secureoff hook voiceannounce A privatean...

Page 55: ... transfer outsidecallsandsetup conferencecalls V Voicecall A verbalintercomcall Voiceannounceblocking A telephonecanbesetto blockvoice calls sentto it overthespeaker 2 Zone paging Pagingthroughtheintercomsof somestationsor departments in thesystem 52 ...

Page 56: ...tic dialing Programming 29 Using 16 Automatic redialing 16 B Backgroundmusic 35 C Call forwarding 36 Call overridefeatures 36 Call park 20 Call pickup 9 Call waiting 37 Conferencecalls Add on conference calls 23 Multiline conference 23 Threeinsidestations 24 D Direct stationhold 19 Display contrastadjustment 38 Do notdisturb 38 DTMP 38 53 ...

Page 57: ...20 Direct station 19 Exclusive 19 Manual 19 I Intercomcalls Answering 9 Making 14 Programmingnumbers 31 L Last numberredialing using 18 LCD messaging Turning off 26 Turning on 26 M Making calls 13 Conference 23 Intercom 14 Outside 13 Manualhold 19 Messagewaiting light 25 Receivingmessage 25 Turning off 25 Turning on 25 I 54 ...

Page 58: ...o 10 Outsidecalls Answering 9 Making 13 Programmingnumbers 30 P Paging All call 40 Answering Meet me 40 OverPA system 40 Zone 40 PersonalRingingTones 4 1 Privacy 41 Programming Autodial numbers 29 Automatic redialing 33 Featurecodes 31 Intercomnumbers 31 Outsidenumbers 29 Response messaging 32 Stationspeeddial numbers Pulse Toneswitching 41 32 55 ...

Page 59: ...oiceAnnounce SOHVA Making 15 Respondingto 11 Serviceobserving 37 Speakerphone operation 6 Speeddialing Station 17 System 17 Stationspeeddial programming 33 Station to station messaging Turningoff 26 Turningon 26 T Transferringcalls Screened transfer 21 Unscreened transfer 21 V VoiceAnnounceBlocking 41 Z Zonepaging 40 56 ...

Page 60: ...Frequently Called Numbers ...

Page 61: ...Notes ...