Comdial CONVERSip EP300, User Manual

Page 1: ...CONVERSip EP300 Voice IP Endpoint for MP5000 User Guide ...

Page 2: ...names are trademarks of their respective owners First Edition May 2004 Copyright 2004 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without pri...

Page 3: ...ce to radio communications However there is no guarantee that interference will not occur in a partic ular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Inc...

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Page 5: ...May 04 Comdial v Revision History Version Changes Date 01 Initial Release 05 17 04 ...

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Page 7: ... 2 2 Making a Call to an Outside Party 20 2 3 Redialing a Previously Dialed Number 22 2 4 Making a Call Using a Speed Dial Button 23 2 5 Making a Call by Dialing a Speed Dial Bin 24 2 6 Making a Call to a User Name 24 2 7 Calling the Attendant 25 3 ANSWERING CALLS 27 3 1 Answering a Call in your Pickup Group 28 3 2 Answering a Call While on a Call 28 4 PROCESSING CALLS 31 4 1 Muting the Microphone...

Page 8: ...Outside Call from a Park Orbit 33 4 4 3 Handling Park Recalls 33 4 5 Transferring a Call 34 4 6 Establishing a Multi Party Conference 35 4 6 1 Ad Hoc Conferences 35 4 6 2 Meet Me Conferences 36 4 7 Forwarding Calls to Another Extension 37 4 8 Using Call Pickup 37 4 9 Feature Access Codes 38 APPENDIX A SPECIFICATIONS 39 ...

Page 9: ...an LCD and a standard dial pad When your new EP300 arrives the system installer unpacks the phone and connects the line cord to a network jack The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls handset speaker LCD soft keys not programmable programmable buttons hold transfer conference redial headset speaker mute dial answer volume ...

Page 10: ...peak within three feet of it and face the speakerphone Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Place the EP300 on a hard surface and away from table edges Do not place the EP300 in corners or enclosures Do not let obstructions c...

Page 11: ...other hand Notice there are three sets of notches under the EP300 corresponding to the three positions available 3 When the EP300 is at the desired height select the closest pair of notches and insert the supporting arms in the notches Press down slightly on the EP300 until you feel the supporting arms snap into place Also remember as with any piece of electronic equipment your EP300 may be damage...

Page 12: ...lso connect a cable from the EP300 to your PC so that both devices can operate with a single network cable The following diagram shows the cable connection locations Note Some types of network equipment can provide the power for the EP300 instrument through its Ethernet connection In those instances the external power supply is not required Caution Do not connect this jack directly to a central of...

Page 13: ...he volume for all calls you can adjust your default settings by using the LCD menu structure To do so select Menu 1 Hardware Settings 1 Handset Volume and set the volume you want to use on all calls The new setting remains in place until you make subsequent adjustments 1 4 Using the LCD Menu The EP300 menu allows you to view or modify the configuration set tings of your EP300 and to view the call ...

Page 14: ...t an item press the ENTER soft key To return to the previous level press the BACK soft key To advance to the next item on the current menu press NEXT If the displayed results extend beyond the viewing area of the LCD the soft key functions change to allow you to scroll to the left or right 1 HW Settings ENTER BACK NEXT 02 02 d0 00 11 00 BACK ...

Page 15: ...t volume setting for the speaker from 1 to 8 with 8 being the highest The default is level 3 Headset Volume allows you to set the current volume setting for the headset from 1 to 8 with 8 being the highest The default is level 3 Ring Volume allows you to set the current volume setting for the ringer from 1 to 8 with 8 being the highest The default is level 1 Info displays call lists system informa...

Page 16: ...decs shows the default audio format of your EP300 Serial Number of your EP300 HW Version of your EP300 SW Version installed on your EP300 Extension assigned to your EP300 Prog Buttons allows you to check which programmable buttons are set Some buttons may have been programmed by either the system administrator or the installing technician Build Date shows the time and date of your last EP300 build...

Page 17: ...ceived Pkts shows the network packets received by your EP300 Sent Pkts shows the network packets sent by your EP300 CONTINUED ON NEXT PAGE 4 Network requires password used to configure the IP address settings 1 2 IP Settings sets the IP address for this station VSP Address MP5000 IP address sets the IP address of the MP5000 unit ...

Page 18: ...m functional tests Factory Defs allows you to restore this EP300 to its factory defaults Download downloads firmware changes Register Mode specifies the type of registration Register manually registers the phone with the host Change Passwds allows you to change the password for this EP300 Restart Phone restarts the EP300 1 2 3 4 5 6 7 ...

Page 19: ...r assigned to that extension or by selecting the name of the intended party from your local address book or contact list To make an intercom call by dialing the extension number perform the following steps 1 When you lift the handset or press the SPEAKER button the system plays the dial tone The LCD display prompts you to enter the number you want to call 2 Enter the extension number using the dia...

Page 20: ...up the handset or press the SPEAKER button if using the speakerphone 2 2 Making a Call to an Outside Party You can dial outside parties by including the outside line access code before dialing the number 95545000 where 9 is the access code or by first selecting the outgoing line if you have direct access from a pre programmed button The default access code for outside lines is 9 To dial an externa...

Page 21: ...ting that there are no lines available 5 When the called party answers begin your conversation Note that the system changes the soft key options on your EP300 s LCD once the call connects 6 When the call is complete press the END soft key hang up the handset or press the SPEAKER button if using the speaker phone option 95545000 DIAL BACK CLEAR 95545000 HOLD TRANS END ...

Page 22: ...t the handset or press the SPEAKER button The system plays the dial tone 2 Press the Redial button 3 Observe the LCD display and select the number to dial by pressing the PREV soft key 4 When you have made your selection press the DIAL soft key 5 The system rings the called extension if idle or plays a busy signal if busy If you dialed an invalid number the system plays an audible tone indicating ...

Page 23: ...em rings the called extension if idle or plays a busy signal if busy If you dialed an invalid number the system plays an audible tone indicating that the number you dialed is invalid 4 When the called party answers begin your conversation 5 When the call is complete press the END soft key hang up the handset or press the SPEAKER button if using the speaker phone option 2 5 Calling the Attendant Du...

Page 24: ...Making Calls 24 Comdial May 04 ...

Page 25: ...ler ID information about the call To answer a call perform the following steps 1 An incoming call rings at your station 2 Pick up the handset or Press the ANS soft key for handsfree communications You may also press the DENY soft key to send the call to voice mail if activated or return a busy signal to the caller 3 Begin your conversation 4 Hang up the handset or press the SPEAKER button if hands...

Page 26: ...Answering Calls 28 Comdial May 04 ...

Page 27: ... again whichever occurs first To mute the microphone press the MUTE button To restore to normal operation press the MUTE button again 4 2 Using Call Hold You can place a call on hold and retrieve it later To place a call on hold perform the following steps 1 While on an active call press the HOLD button on your EP300 The lamp associated with this button blinks 2 The system plays music on hold if e...

Page 28: ...another end point If you first identify the caller to the party receiving the transfer you have made a screened or consultative transfer To screen and transfer a call to another endpoint in the system perform the following steps 1 Receive or place a call from to another party 2 Press the pre programmed TRANSFER button on your EP300 The soft key designations reflect the choices available either TRA...

Page 29: ... call to that party If the other party does not answer the call follows the no answer forward condition of the target destina tion 4 5 Establishing a Multi Party Conference You may wish to create a conference call with other parties 4 5 1 MEET ME CONFERENCES A Meet Me conference is established when all participants dial a code to enter the conference room If you want to use Meet Me con ferences yo...

Page 30: ...an then communicate 5 When all parties are present any endpoint in the conference can press while in the room to lock entrance to the room You can enter again to toggle the lock When the room is locked the EP300 plays a long beep short beep that indicates that the room is locked When the room is unlocked the EP300 plays a short beep long beep that indi cates that the room is unlocked Note For secu...

Page 31: ...d NRTL Nationally Recognized Test Laboratory to UL 60950 and CSA C22 2 60950 Dimensions 9 5 w x 9 25 d x 7 5 h Weight 2 lbs Operating Humidity 90 NC Operating Temperature 0 50 degrees C Power 9VDC 1A 120 VAC external transformer Connectors Network RJ45 Ethernet PC RJ45 Ethernet Handset RJ14 Standard Handset Connector Headset RJ14 Standard Headset Connector Power Center pin ...

Page 32: ...ture buttons hold transfer conference redial headset speaker mute dial answer 3 soft keys Last calls 10 entries Received calls sent calls Call waiting indication Clock Caller ID Call blocking Up to 5 lines Menu driven user interface Log in log out Speakerphone Full Duplex Presence Presence Indication Compatible with Microsoft Messenger Codecs G 711 aLaw uLaw G 723 Out of band DTMF RFC2833 ...

Page 33: ... MWI events Inband DTMF REFER RFC3525 Installation Static IP provisioning DHCP Daylight saving time time retrieval from server Dynamic field upgradable software Ethernet 2 port with switch included 802 3 10 100 BT half duplex full duplex with autosense Power over LAN support IEEE 802 3af ...

Page 34: ...Specifications 42 Comdial May 04 ...

Page 35: ...ctions 12 E Establishing a Multi Party Conference 35 F Feature Access Codes 38 Forwarding Calls to Another Extension 37 H Handling Park Recalls 33 hold placing call on 31 I Introduction 9 27 L LCD menu structure 15 M Making a Call by Dialing a Speed Dial Bin 24 Making a Call to a User Name 24 Making a Call to an Outside Party 20 Making a Call Using a Speed Dial Button 23 Making Calls 19 Making the...

Page 36: ...s 33 Redialing a Previously Dialed Number 22 Retrieving a Held Call 32 Retrieving an Outside Call from a Park Orbit 33 S speed dial bin calling using 24 speed dial button calling using 23 T Transferring a Call 34 U Using Call Hold 31 Using Call Pickup 37 V volume control 13 ...

Page 37: ...CONVERSip EP300 User MP5000 May 04 Comdial 45 ...

Page 38: ...GCA70 399 Rev 1 May 04 ...