3.21.5
Programming The DVA Messages
Description:
You or the system attendant can store the customized messages in the DVA device in one
of two ways: by delivering them from the telephone handset at station 10 or 12 or by
playing the contents of a professionally-supplied tape recording into the DVA memory.
The DVA provides up to four unique messages. The total available message time is two
minutes for one message if needed. Because of the time constraints, it is a good practice
to script your messages ahead of time so that you can read them aloud in a clear and
concise manner as you store them in the DVA memory.
The voice prompt messages fall into four categories:
Day Answer Messages
For DCD callers—“Welcome to Acme’s sales department, all of our agents are busy. Please stay on the
line and an agent will answer your call as soon as possible.”
For DISD callers—“Welcome to Acme’s Company. If you know your party’s extension, dial it now;
otherwise, stay on the line and an attendant will answer your call.”
Night Answer Messages
For DCD callers—“Welcome to Acme’s sales department. Our hours are eight to four-thirty. Please call
tomorrow during those hours.”
For DISD callers—“Welcome to Acme Company. Our hours are eight to four-thirty. Please call
tomorrow during those hours.”
Recall Messages
For DCD callers—“Please hold. An agent will be with you as soon as possible.”
For DISD callers—“The party you have called is not available. Please dial a new extension number.”
For DISD callers to systems that have the Tracker Paging System installed—“The party you have called
is not available. Please dial a new extension number or dial # plus your call-back number followed by
another # to page your party.”
Drop Message
“Thanks for calling Acme, good bye.”
IMI66–132
DSU II Digital Telephone System
3 – 158 Programming The DSU II System
Summary of Contents for DSU II
Page 31: ......
