The system can produce five different SMDA records:
•
Detailed report sorted by stations,
•
Detailed report sorted by account codes,
•
Line summary report,
•
Department summary report,
•
Department Call Distribution (DCD),
•
A general output of all records.
Upon completion of report printing, the telephone attendant can delete all records the
system used for the reports. The system will not delete any call records created between
the time the report printout was started and completed. If the attendant does not delete the
reports after they are printed, a later command to delete records will delete all records at
that point and not just the ones that were printed in the previously generated reports. The
programmer can take programming action to always delete the records after they have
been printed. The attendant has the ability to request particular reports to be printed at
any time they are required.
The programmer can establish account codes to allow system users to identify calls by
category or by any other desired grouping so that the system can report costing by that
category or grouping. Further, the programmer can define department numbers and
assign stations to different departments so that the system can produce call cost reports
on a department-by-department basis.
Programmers must use call costing and SMDA reporting class of service programming to
set the costing features, and assign stations to specific SMDA departments using the
station class of service programming. He or she can also enable the LCD speakerphone
display of costed calls through station class of service programming.
SMDA Reporting Through VDT Programming and Per-Station SMDA
The programmer can use the VDT programming option to request that the system send
SMDA reports to either data port A or data port B for printout. It is also possible to use
this feature remotely through a data communications arrangement to capture SMDA
reports. In addition, the system provides SMDA station reports for individual stations
when the attendant requests them by dialing certain code numbers at station 10 or 12.
Note, however, that the system can provide only one station report at a time.
Station Message Detail Recording (SMDR)
The SMDR feature generates a call record for printing as soon as the system collects the
record. It presents the call record at an RS-232 level as ASCII transmit data in an
80-column format at the data port available for that purpose.
DSU II Digital Telephone System
IMI66–132
Digital Telephone System Features A – 11
Summary of Contents for DSU II
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