2.4 Transferring Calls
You can transfer an active call to another station in either a supervised or unsupervised manner. (With a
supervised transfer, you remain on the line to announce the transferred call to the new station. With an
unsupervised transfer, you hang up as soon as you complete the transfer.)
Using the Transfer dialog box from the Call task menu you can create transfer arrangements by selecting numbers
from the overall list or a personal directory.
To transfer a call, do one of the following:
•
Press the Transfer key (Decimal key) on the keyboard.
•
Click the Transfer button on the toolbar.
•
From the Call task menu, select Transfer.
•
Press Alt-C then press T.
When the Select a Number dialog appears, select either the Local Directory tab or the Personal Directory tab. If
you want the transfer to be supervised, click the Supervised box. Now, double-click on the phone you wish to
transfer the call to.
2.4.1
Making Voice Mail Transfers*
You can transfer calls directly to voice mail boxes. While Impact Call selects a voice mail box for use, you use
the dialog box to select numbers from the overall list, different groups, or a personal directory. Use either method
shown below to make a voice mail transfer:
To make a voice mail transfer, do one of the following:
•
Use the keyboard’s Voice Mail key (F12).
(If you do not have an active call, pressing F12 lets you listen to your voice mail messages.)
•
Click the Voice Mail button on the toolbar.
*If you are using the PCIU, you must have a voice mail transfer button programmed on your telephone for this
feature to work.
2.5 Conferencing Calls
Impact Call lets you establish supervised or unsupervised conference calls between your station and other system
stations. (With a supervised conference, you remain in the conference, with an unsupervised conference you drop
out of the conference.)
Using the Conference dialog box from the Call task menu, create conference arrangements by selecting numbers
from the overall list, different groups, or a personal directory.
The dialog shows which stations are busy.
To set up a conference call, do one of the following:
•
Press the Conference key (F8).
•
Click the Conference button on the toolbar.
•
From the Call task menu, select Conference.
•
Press Alt-C then press C.
Using Impact Call 2 – 3
Impact Call User’s Guide
GCA70–360
