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Night Answer:
Department Call Distribution Calls –
“Welcome to (Company’s) sales department. Our hours are eight to four-thirty Monday through
Friday. Please call us back during those hours.”
Direct Inward Station Dial Calls -
“Welcome to (Company’s) sales department. Our hours are eight to four-thirty Monday through
Friday. Please call us back during those hours.”
Recall Messages:
Department Call Distribution Calls –
“Please hold, an agent will be with you shortly.”
Direct Inward Station Dial Calls -
“The party you have dialed is not available. Please try another extension or dial (operator
extension) for the operator.”
Direct Inward Station Dial Calls Where the Tracker Paging System is Installed-
“The party you have dialed is not available. Please try another extension number or dial “#” and
your call-back number followed by “#” to page this party.”
Drop Message –
“Thanks for calling (Company). Good-bye.”