Monitoring Agents
10
Comdial
Oct ‘02
8. MONITORING AGENTS
• The group supervisor can monitor agent activity and silently
monitor conversation. From the supervisor menu, press the
agent interactive button.
• Enter the ID number of the agent you want to monitor, or press
SCAN, and the system will select an agent for you.
Agent ID:
QUIT
Allows you to select the specific agent you want, or to have the system
select an agent.
SCAN RETRY
Louise:
>00:45
SCAN
SELECT
QUIT
Indicates the selected agent and the time the agent has been in
his or her current state.
Louise :Incall
SCAN
SELECT
QUIT
Shows the current state of the selected agent. This agent
is on an incoming call.