QuickQ Supervisor’s User Guide
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TABLE OF CONTENTS
1. The Supervisor Telephone ................................................ 1
2. The Large Screen Display Telephone .............................. 2
3. Description Of The Display (Idle Display) ...................... 3
4. Signing In To QuickQ ........................................................ 3
5. Changing The Mode Of Operation .................................. 5
6. Recording Announcements ............................................... 6
7. Reports ................................................................................ 9
8. Monitoring Agents ........................................................... 10
9. Responding To Help ........................................................ 12
10. Call Processing ............................................................... 14
Receiving ACD Calls....................................................... 14
Using Calling Number ID............................................... 14
Placing Outgoing Calls ................................................... 15
Assigning An Account Code........................................... 15
11. Things To Remember .................................................... 16
12. Log-in Procedure ........................................................... 17
13. Responding to Request for Help ................................... 18
14. Supervisor’s Menu ......................................................... 19