User/Owner Manual M-03 WI-266rev0 WINTUR P/L Edited 19.12.2014 NRS
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DO NOT USE CHAIR UNTIL YOU HAVE FULLY READ THE INSTRUCTIONS
PRODUCT GUARANTEE
Your COMFLEX® products are guaranteed (as listed below) from the date of purchase against faults
arising due to defects in manufacture or materials. We reserve the right to replace or repair the
faulty part or parts. Parts replaced or repaired under the terms of this guarantee will be covered for
the balance of the guarantee period. This guarantee applies only to parts made or approved by
COMFLEX®. This guarantee is NOT TRANSFERABLE.
Upholstery
- Guaranteed for the period of
TWELVE (12) MONTHS
from date of original
purchase – subject to a documented care and maintenance regime using our guidelines.
Frame
- Guaranteed for the period of
TWO (2) YEARS
from date of original purchase.
Castors
- Guaranteed for the period of
TWO (2) YEARS
from date of original purchase.
Hardware
- All other parts guaranteed for the period of
TWELVE (12) MONTHS
from date of
original purchase.
EXCLUSIONS
This guarantee does not extend to those items which may need replacement due to normal wear
and tear or to damage caused by misuse or accident for which COMFLEX® or its reseller cannot be
held responsible. It is the responsibility of the purchaser to train and instruct staff on the proper use
of these products. It is the responsibility of the purchaser to select the appropriate COMFLEX®
product to address the needs of the individual. If in doubt, seek the input of a suitably qualified
therapist/professional. COMFLEX® disclaims any responsibility for accidents, mishaps or injury
caused by the combination of COMFLEX® products with any other item/s or another manufacturer’s
equipment or parts, whether attached or unattached. Overloading or transport damage is not
covered. Cost of transport for repairs is to be paid by the purchaser. Repair of any product which is
found to be faulty due to abuse and/or misuse shall be charged to the purchaser at COMFLEX®’s
service rates (current at that time) and parts (current list price). If serial number is removed or
changed and/or the product altered, modified or changed in any way without COMFLEX®’s
authorization the WARRANTY / GUARANTEE is VOIDED.
SERVICE CHECKS
As with all equipment, your COMFLEX® equipment must have regular service/inspections to keep it
in pristine condition. Warranty may be voided if the regular maintenance is not carried out. The
frequency of these service/inspections will depend on the type of equipment and the amount of use
your equipment is put to. Your COMFLEX® product should be serviced at least every once every
month, or more frequently if conditions and use require it. Equipment must be checked daily to
ensure that it is safe for both carer and client. See individual product details for variations of this.
Check Instruction Leaflet for further details.
Please contact your local reseller who will be able to advise you of the current costs affecting this
service if you do not have your own service program.
WARRANTY SERVICE VISIT
If your product should need attention due to failure as defined under the guarantee terms, please
contact the Reseller from whom you purchased your equipment.
For complete warranty terms and conditions please refer to the separate
warranty card supplied with your chair. If you cannot locate the card, please
6. WARRANTY
