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FREQUENTLY ASKED QUESTIONS
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HOW DO I ADJUST THE SEAT HEIGHT?
While seated, lean forward, lifting your body weight from the seat. Reach underneath the right side of chair and locate the handle. Lift the handle
up slowly to allow the chair to rise to the desired height. To lower seat height, lift the handle slowly while seated.
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HOW DO I ADJUST THE TILT TENSION?
Reach under the front center of the chair seat and grasp the round black tension knob. To loosen the tilt mechanism, turn the knob clockwise. This
lessens the effort required to recline the back cushion of the chair. To tighten the tension knob, rotate counter-clockwise. Rotate the knob until the
desired resistance is reached.
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HOW DO I OPERATE THE TILT LOCKOUT?
While seated, reach underneath the right side of chair and locate the handle. Slide the handle all the way out towards the right (away from the
seat). When the handle is in this position, leaning back will cause the chair to tilt backwards. To lock the chair in the upright (vertical) position, sit in
the chair, and push the handle in to the left (towards center of seat). If your chair tilts backwards, then you may have the seat plate on backwards.
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HOW DO I INSTALL THE CASTERS?
The metal stem needs to be fully inserted into the bottom of the star base in order for the caster to stay in. There are 2 options. One: lay the base
on the carpeted ground, with the bottom of the base facing upward. Insert each caster into the hole by applying pressure. They should pop in
easily. Two: hold the 5-star base in an upright position (One leg is on a carpeted floor). Insert each caster into the hole. Apply pressure with one
hand, while using the other to hold the base in place. You may need push the caster in with a little force, (twisting or using a soft mallet to tap in).
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MY CASTER BROKE HOW DO I REMOVE THE METAL STEM FROM THE BASE?
You can use a pair of pliers to remove the metal pin.
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HOW SHOULD THE CHAIR BE CLEANED?
Unplug the power adapter before cleaning the upholstery. While we do not recommend a particular cleaning product, you can use a damp cloth
to wipe down your chair. Furniture stores should be able to recommend a product that is safe for the particular material on your chair. If you would
like to use a cleaning product, we suggest that you test the product on the bottom side of the seat cushion first to make sure the product doesn’t
alter the material, before applying the product on the entire chair. Please note that any type of discoloration or alteration made to the chair from a
cleaner will automatically void the warranty.
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WHAT MAINTENANCE IS RECOMMENDED FOR THE CHAIR?
We recommend tightening all screws every 6 months.
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WHERE DO I FIND THE MODEL NUMBER FOR MY CHAIR?
The chair model number is located on a sticker underneath the seat cushion, and on the front page of your instruction manual.
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HOW DO I ORDER REPLACEMENT PARTS? WHEN AM I GOING TO RECEIVE THEM?
For fastest service, please visit us at www.comfortproducts.net/support. Simply fill in the information, and the part you need. If your chair is
covered under warranty, there is no charge for replacement parts. We normally ship replacement parts within 48 hours.
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SHOULD THE CLIP AT THE BOTTOM OF THE GAS LIFT BE REMOVED?
No, the clip needs to remain on the gas lift. Removing this clip will inhibit the gas lifts functions and void the warranty of the gas lift.
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THE CHAIR SINKS OR THE GAS LIFT (SEAT POST) DOES NOT MAINTAIN ITS PRESSURE.
Refer to first question above, “How do I adjust the seat height?” If the seat still sinks, order a new gas lift at www.comfortproducts.net/support. Just
fill out the information on the form. The part # for a new gas lift is 61-POSTA. To remove your gas lift from the seat plate, refer to the instructions
below, “How do I remove/replace the seat plate and/or gas lift?” If you are unable to remove the defective gas lift from the seat plate, simply
request part # 61-PLATEA along with the gas lift.
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HOW DO I REMOVE/REPLACE THE SEAT PLATE AND/OR GAS LIFT?
To remove the seat plate from the gas lift: you will need to turn your chair over. Next, get a hammer. You will want to hit around the area that the
gas lift (Cylinder) goes inside the seat plate (The black metal plate attached to the seat that has a handle and a knob). After you hit the seat plate,
give the gas lift a pull and see if it is coming loose. These two items are locked together by pressure; the more you hit the seat plate the more
pressure will be released. Eventually the two items will separate. To remove the gas lift from the five star base: please turn the chair upside down.
There are about one to two inches where the gas lift (Cylinder) goes through the 5 star base (The legs with wheels). Next, grab a hammer. Then,
if you look in the center of the gas lift, there is a little clip. You DO NOT want to hit the clip in the middle as it will release the pressure needed in
order to raise or lower your chair. You will want to hit the outer edge or the rim of the gas lift. The more you hit the gas lift the more pressure will
be released. After you give the gas lifts a few hits, it should come right out, or give it a pull and see if its loose. If it still won’t budge, then visit
www.comfortproducts.net/support to order a new seat plate and gas lift.
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HOW DO I REMOVE/REPLACE THE BASE FROM THE GAS LIFT?
You will need to use a rubber mallet and tap the post from the underside of the base. If you are still unable to disengage the base, order a new gas
lift post and seat plate.If it still won’t budge, visit us at www.comfortproducts.net/support and simply request a new base #61-BASEE.
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THE CHAIR SEEMS TO WOBBLE SIDE-TO-SIDE. HOW CAN I FIX IT?
Make sure all screws are properly tightened, especially the screws attaching the seat plate to the seat cushion.
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THE ARMRESTS SEEM LOOSE. HOW CAN I FIX THEM?
Make sure all screws are properly tightened.
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THE PARTS DON’T SEEM TO ALIGN. WHAT SHOULD I DO?
Do not tighten the hardware completely into the component you are assembling. Tighten hardware a quarter of the way. When all components are
aligned, and the product is sitting level, then you can tighten all the screws.
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THE SCREWS WON’T THREAD INTO THE HOLES. WHAT SHOULD I DO?
Be certain that you are aligned with the hole. Sometimes holes in soft upholstered areas are deep set, and you may not be making contact with
the female inset for the screw. Also, check that there is no debris on the screw or in the inset for the screw. You can also try the spare screw.
