Command Light SHADOW Series, Manual

SHADOW

RTB

5

6. Finally, we will pay by mailing a check or crediting the account of the person, department, or company 

doing the repair. Payments will not be made until all requested parts have been returned.

Please contact us as soon as problems arise in order to execute our warranty.  We must have knowledge of 

the issue and provide a work authorization in order to pay or reimburse labor or travel time. 

Any unauthorized service voids this warranty. No work is authorized until written consent is provided by 

COMMAND LIGHT.

Contact Us Early — before any work is done — We’d love to help!

*Excludes light producing components (bulbs, lasers, LEDs) These components may come with their own 

manufacturer warranty.  Contact us and we can help get it.

Breakage or Damage During Shipment

The transportation company is fully responsible for all shipping damage and will resolve problems 

promptly if you handle it correctly. Please read these instructions carefully.

Examine the contents of all shipping cases. If you find any damage, call your transportation agent at once 

and have them make a description on the freight or express bill describing the damage and the number 

of pieces. Then contact us and we will send you the original bill of lading. Also promptly contact the 

transportation company and follow their procedure for filing a claim. Each company will have a unique 

procedure to follow.

Please note, we cannot and will not enter claims for damages. If we a filed claim here, it would be sent to 

your local freight agent for verification and investigation. This time can be saved by you filing the claim 

directly. Every consignee is on the ground floor, in contact with the local agent who inspects the damaged 

goods, and thus, each claim can be given individual attention.

Since our goods are packed to comply with the regulations of all railroad, truck, and express companies, 

we cannot allow deduction from any invoice because of any damage, however, be sure to file your claim 

promptly. Our goods are sold F.O.B. factory. We take receipt from the transportation company certifying 

that the goods were delivered to them in good order and our responsibility ceases.

It is seldom that any breakage or damage occurs in any of our shipments and in no case will the 

customer be out any expense if they follow the above instructions.

Be sure to keep all damaged goods subject to examination of the truck or express company inspector, 

who may call on you sometime later. These damaged goods, of course, will belong to them, and they 

will inform you what to do with them. If you dispose of these damaged goods, 

your claim may not be paid.