Commander Connect Owners Manual
24
Note:
If ‘Divert On No Answer’ is enabled on a Station to divert to an external number, external
incoming calls will divert, but internal calls will not.
Note:
Diverting an external call to an external number ties up two exchange lines. Such calls
are called trunk-to-trunk calls.
Note:
If you have ISDN lines on the switch and subscribe to 'Call Deflection' (a Network
Service), the divert will take effect on the Commander Network. This has the advantage of no
line being busy on the switch when the Divert is activated.
To cancel a Divert on No Answer diversion
•
From the Idle Menu, press the Scroll Down Key (
) until ‘Station Divert’ is displayed
•
Select ‘Station Divert’
•
Select ‘Divert on no answer’. The diversion is automatically cancelled and the
'Display' returns to the Idle Menu.
From a standard telephone, the code is 734.
Group Divert
This feature allows any Station within a group to set a divert for that group. When a divert for the
group is set any call for that group will be diverted. Calls to individual Stations in the Group are
not diverted.
Setting a group divert from a system phone
•
From the Idle Menu, press the Scroll Down Key (
) until ‘Group Divert’ is displayed
•
Select ‘Group Divert’
•
Select the required Group (The Station may be in more than one Group)
•
Select the Option required and enter the destination number
•
Select ‘Divert to VM’ to divert the calls to the Group Voice Box.
Note:
The Group must be allocated a Voice Box for this option to be presented. Go to page
76
Note:
If a Station, which is not in the group, attempts to set or cancel a divert for that group
then ‘Invalid’ will be returned.
Security Warning:
It is possible that a Station may misuse the External
Divert facility.
Cancel group divert from system phone
If ‘All Call Divert’ is set for a ‘Group All’ the Keystations in the group have the prompt ‘Cancel
Group Divert’ on their displays.
•
Press the “Cancel Group Divert” option
•
The display will show the groups associated with the Station. Select the required Group
•
Select the divert type to be cancelled.
Group Divert from standard phones
To set a group divert, dial the Group Divert Code followed by the Group number (180 – 199).
The Codes from a standard phone for Group Divert are:
•
792
Group ‘Divert All Calls’
•
793
Group ‘Divert On Busy’
•
794
Group ‘Divert On No Answer’
