Commander Connect Connect V6, Owner'S Manual

Page 1: ...Owners Manual Connect V6 Hybrid IP PBX...

Page 2: ...ing a call when your phone is ringing 20 Reseize 20 Holding and transferring calls 20 To place an external call on hold 20 To transfer a call to another Station 20 To transfer a call to an external nu...

Page 3: ...DDITIONAL CALL FEATURES 29 Redial 29 To redial the last external number dialled 29 Saved Number Redial 29 Call Pick up 29 To pick up a call ringing at another Station in your Group 29 To pick up an ex...

Page 4: ...ry s Station directly 40 To program a key to call the Secretary s Station directly 40 Press the Hands free Key to finish programming 40 To divert calls to a Secretary 41 Least Cost Routing 41 To set u...

Page 5: ...articular exchange Line 55 To program exchange lines to be used for incoming calls only 55 Outgoing Groups 55 To program Lines into groups for access using the codes 0 760 769 55 Outgoing Line Priorit...

Page 6: ...Up your Remote Notification to a Personal Number 72 Programming a Personal Number 72 Notification of All Messages or Priority messages 72 Turning Remote Notification on and off 73 Selecting the Stati...

Page 7: ...Portable PIN 93 Turning Portable PIN on and off 93 Programming PINs 93 Making calls using a PIN from a keystation 94 Making calls using a PIN from a standard analogue phone 94 Call Logging with Porta...

Page 8: ...SDN configuration options 117 To configure ISDN Accesses as Point to Point or Point to Multipoint 117 To configure ISDN Accesses as T or S interfaces 117 To configure an ISDN Access to work with a PAB...

Page 9: ...Commander Connect Owners Manual 8 Stations settings options 129 Lines settings options 131...

Page 10: ...design allows it to grow as you grow No matter what size system you start with you can expand up to the maximum capacity The base system includes either two or four lines and allows up to eight Stati...

Page 11: ...Address Yes Central Bell Yes On the Options Module Outgoing Line Groups 11 Station Groups Hunt Groups Incoming Ringing Groups 20 A total of 20 station groups is available Courtesy Service Yes Station...

Page 12: ...your Keystation System set up options that relate to call features are included in the above sections Refer to the section Miscellaneous system configuration options on page 99 for additional system c...

Page 13: ...u driven interface without the need for special codes The Standard Keystation has eight Programmable Keys which are pre programmed to access Exchange Lines and four Function Keys that group frequently...

Page 14: ...4 Function Keys Program Message Directory Network Numeric Keypad Handpiece Mute Key Hands Free Key Light C Key Programmable Keys Programmable Keys DSS Console Numeric Keypad Programmable Keys C Key S...

Page 15: ...t the Keystation at two angles To remove the plinth press clip down and remove The Keystation can now be adjusted to the 35 or 20 degree positions The Keystation may also be wall mounted When wall mou...

Page 16: ...her Keystation users who call your Station See Display a Message To Internal Callers on page 32 You can display caller numbers or names on your Keystation display See page 34 The duration of external...

Page 17: ...to the previous choice Using the Clear Key C If you press the Clear key C for 2 seconds when on a call it will clear the call down When you are scrolling through menus pressing the C key steps back t...

Page 18: ...t The Hands free key has a red light which is lit whenever the Hands free Key has been pressed to go off hook or to turn on the speaker Note Pressing the Hands free Key at any time during programming...

Page 19: ...you to program and dial numbers in the System and Personal Speed Dial lists and also allows convenient dialling of the Commander telephone number See page 28 for Speed Dial lists ISDN This key accesse...

Page 20: ...from the Display You can edit the number you have entered prior to sending to the line by using the left hand Keypad Edit Key located below the keypad Note If you are entering an external number in Pr...

Page 21: ...ing Select a free line key to make an outgoing call Select a line key with a call on system hold to return to the call on hold Answer a different call by pressing the line key of the second ringing ca...

Page 22: ...the External Consultation option on the Display Select a Free Line and dial the number When the call is answered you can go back and forth between both calls Select the Return and hold option on the...

Page 23: ...e heard at your Station until all call diversion is cancelled Note You cannot divert to a Station that has the Do Not Disturb feature set Note Diverting an external call to an external number ties up...

Page 24: ...Note If you have ISDN lines on the switch and subscribe to Call Deflection a Network Service the divert will take effect on the Commander Network No line is busy on the switch when the Divert is acti...

Page 25: ...Group are not diverted Setting a group divert from a system phone From the Idle Menu press the Scroll Down Key until Group Divert is displayed Select Group Divert Select the required Group The Statio...

Page 26: ...ge lines Such calls are called trunk to trunk calls Note At the start of a conference call a single tone is presented to all parties to indicate that the call is a conference call From a standard tele...

Page 27: ...turn and hold in Two Call handling R2 External Call Hold R Speed Dial accessing personal numbers 74 01 30 Phantom Mail Box numbers 100 109 Follow Me 735 Password xx Speed Dial accessing system numbers...

Page 28: ...t you can continue to use your telephone The held call will call back within 90 seconds provided your telephone is idle If you are busy on the telephone after the 90 seconds the call will ring when th...

Page 29: ...own key can be used to view all the locations in location sequence To dial a Personal Speed Dial number Lift the Handset or press the Hands free Key if available Dial the code 74 Dial the location 01...

Page 30: ...oup as used on the original dialling occasion Call Pick up You can group Stations as detailed below You can pick up any call internal or external that is ringing at another Station provided both Stati...

Page 31: ...ou can alert the busy Station that you wish to contact provided the Station is not protected against receiving Call Waiting tones See page 50 An audible tone will sound on the called Station and the m...

Page 32: ...by default contains station 20 only To Intrude on a Line to Line call The Intrude feature is only available from Station 20 and is used to intrude on a call involving two lines that is when an extern...

Page 33: ...ial Enter the first letter of the name or scroll through the entries to find the entry you want When you have selected the number or name you want a free line is automatically selected and the number...

Page 34: ...Your telephone number will also be presented to persons you call unless you restrict your number from being presented Note If the caller elects not to present their number the keystation display will...

Page 35: ...ppear on the Displays of the other ringing Keystations If your Keystation is not ringing for the call you may examine the incoming call ID by selecting Examine Incoming Call The same information shown...

Page 36: ...ation is required then a group would have to be Programmed with the required stations in the group Storing and redialling caller numbers CLI Store The CLI Store automatically stores information about...

Page 37: ...rammed to ring their Stations only From the Programming Station press the PROGRAM Key Press the Scroll Down Key until System Programming is displayed Select System Programming Enter the System Program...

Page 38: ...n can make an announcement over the PA system From the Idle Menu press the Scroll Down Key until Paging is displayed Select Paging Select Public Address and make your announcement The announcement can...

Page 39: ...in Hands free Mode or pick up the Handset To protect Keystations against Announcements and Voice Calls By default all Keystations may be paged You can page protect each Keystation to prevent it from b...

Page 40: ...displayed Select Manager secretary Select the Secretary Station When selected the menu changes to allow you to select the Manager Station s Select the Manager Station s Manager Stations will be indica...

Page 41: ...Key Programming is displayed Select Key programming Select the Programmable Key you want to program Press the Scroll Down Key until Voice call is displayed Select the Voice call option Select Enter da...

Page 42: ...matically routed over the selected lines and the network code is sent to the line before the telephone number To set up codes to allow calls to be routed on specific Lines or networks From the Program...

Page 43: ...a call using the Least Cost Routing feature Select a Line Key or dial a code for a Line 0 760 769 and select Send digits Dial a valid input code When a Line is selected dial the telephone number you...

Page 44: ...ice of entering the code or not Entering Account Codes Optional mode Entering the code prior to making a call When Account Codes is programmed the Keystations idle menu has the Prompt Enter Account co...

Page 45: ...and dial tone returned Dial the external number as normal For a standard phone the code is 791 followed by the four digit code Note If the user attempts to select a line or make an external call in a...

Page 46: ...e for both PABX and Key system Modes of Operation When a call is presented to a Keystation the phone is called and the light on the first available Line Key on the Keystation flashes at the Ringing Ra...

Page 47: ...ng the Keystation From your Keystation press the PROGRAM Key Select Auto answer Select the required option Set auto answer or Cancel auto answer to set and cancel the Automatic answer mode respectivel...

Page 48: ...appear and then the Display will revert to the Idle Menu Press the Hands free Key to finish programming To set the Display contrast on your Keystation You may choose from four levels of display contra...

Page 49: ...ss the Scroll Down Key until INT STN Order is displayed Select the required option Sort Physical or Sort Alpha alphabetical Press the Hands free Key to finish programming Do Not Disturb If your Statio...

Page 50: ...his Display option only appears when the Station is locked Dial your 3 digit Lock Password The default Lock Password is 123 Press the Hands free Key to finish programming From a standard telephone the...

Page 51: ...o receive Call Waiting tones To Program a Station to receive Call Waiting tones From the Programming Station select the PROGRAM Key Press the Scroll Down Key until System programming is displayed Sele...

Page 52: ...d the time set will be displayed Select Confirm to retain the programmed time If you wish to change the time select Change and enter a new time To cancel the reminder call select Change followed by Co...

Page 53: ...ISDN programming in the Line Programming section If the call is accepted the call is queued to the Station and Call Waiting is activated Incoming Calls to a Ring Group When an Incoming call is presen...

Page 54: ...at the call can either be rejected or Call Waiting presented See the Accept on Busy Option in ISDN programming in the Line Programming section Note Linear is when calls are always presented to the fir...

Page 55: ...p the code to log in out to the hunt group is 723 followed by the group directory number 180 199 To log in to all groups you are a member of dial 723 1 To log out of all groups you are a member of dia...

Page 56: ...and select Lines Press the Scroll Down Key until Incoming calls only Select Incoming calls only Select the lines that are to be used for incoming calls only Lines programmed for incoming calls only w...

Page 57: ...69 is dialled The default is that No Priority is set From the Programming Station press the PROGRAM Key Press the Scroll Down Key until System programming is displayed Select System programming Enter...

Page 58: ...ervice turns on automatically Enter the time in 24 hour format e g 1400 is 2 00pm Press Confirm Select On time 2 to set the second time the Night Service turns on automatically Enter the time in 24 ho...

Page 59: ...24 hour format e g 2pm as 1400 The Display will prompt for a date If you only wish to set the time select Confirm and the Display will revert to the Idle Menu Enter the date in dd mm yy format e g 10...

Page 60: ...a number when they go off hook The number dialled can be a Station or an external number To have a Station dial a number automatically when the Handset is lifted From the Programming Station press the...

Page 61: ...o restriction placed on them 2 A Station placed in Class 2 is restricted from dialling the codes programmed in Table 2 Table 2 would typically be programmed with the international access code 001 3 A...

Page 62: ...ower up all Stations are in Class 1 From the Programming Station press the PROGRAM Key Press the Scroll Down Key until System programming is displayed Select System programming Enter the System Progra...

Page 63: ...this feature is not activated on any Station From the Programming Station press the PROGRAM Key Press the Scroll Down Key until System programming is displayed Select System programming Enter the Sys...

Page 64: ...U Analogue exchange lines are switched automatically to particular Stations and calls can be made and received on these lines until the power is restored The Keystation will not work when power has fa...

Page 65: ...essage Thank you There is no one here at the moment Please call back again during office hours While the message is being returned the call continues to ring as an incoming call until a Station answer...

Page 66: ...d and select System Press the Scroll Down Key until Timers is displayed Select Timers Press the Scroll Down Key until Courtesy service length is displayed Select Courtesy service length Enter the time...

Page 67: ...imum message and Greeting length is programmable between 60 300 seconds The time allocated at Power Up is 60 seconds Un retrieved messages are deleted in 15 days and retrieved messages are deleted in...

Page 68: ...box to a higher or lower amount depending on demand Enter the System Programming Password and select System Press the Scroll Down Key until VM capacity is displayed Select VM capacity Enter the maximu...

Page 69: ...tation goes off hook a broken dialtone is heard This tone will take priority over the tone played when the station has Do not Disturb or Divert All calls set Select New voice messages Enter your Stati...

Page 70: ...nalised greeting when prompted Press Confirm Press the Hands free Key to finish programming To replay the Voicemail box greeting At your Station press the MESSAGE Key Select Voice messaging Enter your...

Page 71: ...en greeting will be replayed to callers From a standard phone dial 9 to select the greetings Dialling 1 selects the primary greeting and dialling 2 selects the alternate greeting Replace the handset T...

Page 72: ...r alternate greeting When primary or alternate greeting has been selected choose any of following options Dial 1 To Record your greeting Dial 2 To Check your greeting Dial 3 To Delete your greeting Di...

Page 73: ...that the system is to call when a new message is received Then select whether all messages or messages marked as priority are notified Finally you turn remote notification on Programming a Personal N...

Page 74: ...assword Select Stations Scroll down and select Remote Notification Select the Stations that are to be allowed to record calls Selecting the Number of Simultaneous Calls The number of simultaneous remo...

Page 75: ...etween 1 and 30 minutes 60 1800 seconds From the Programming station press the PROGRAM key Press the Scroll Down key until System Programming is displayed Select System Programming Enter the System Pr...

Page 76: ...password which can be up to eight digits long as follows Press the MESSAGE Key Select Voice messaging Enter your Station number when prompted Enter your Voicemail Password 1111 by default followed by...

Page 77: ...ones can also be allocated Voicemail boxes When a Voice box is allocated the Divert On No Answer is automatically set for the Station You can set Divert All Calls or Divert On Busy to the Mailbox as w...

Page 78: ...service on and off at any time at Station 20 and its operation is independent of Night Service Note The answering machine mailbox number is 9 This service replicates an Answering Machine You can use...

Page 79: ...ct Greeting Select Record greeting Speak to record a personalised greeting when prompted Press Confirm Press the Hands free Key to finish programming To set the time a call will ring before the Answer...

Page 80: ...tation will ring and the Courtesy Service greeting from the internal source is played to the caller Thank you your call will be dealt with please hold If it is not answered within thirty seconds the c...

Page 81: ...is displayed Select System programming Enter the System Programming Password Select System Select Change greetings Select Auto attendant day Auto attendant night or Directory Message Select Record gre...

Page 82: ...eetings access any mailbox and while listening to the prompt You have x new messages etc dial 933 The temporary greeting is deleted To change the ringing time before calls receive the Auto attendant g...

Page 83: ...n Comment 1 Pause for 2 seconds Caller routed to voice prompt 1 The 2 second timer can be changed from 1 to 5 secs 2 Pause for 2 seconds Caller routed to voice prompt 2 as above 3 Pause for 2 seconds...

Page 84: ...e default is that Group 1 is called The prompt to enter your Voice Mail box number is returned This is the Voice Mail Access Code There Is no delay Note The caller can dial through to an station group...

Page 85: ...is displayed Select System programming Enter the System Programming Password Select Lines Press the Scroll Down Key until Auto Attendant Mapping is displayed Select Auto Attendant Mapping Select the...

Page 86: ...l Down key until Change Greetings is displayed Select Directory Message Select Record Greeting Record the message after the tone and then press Confirm Note This directory message applies to the Simpl...

Page 87: ...sented to the destination set in the Incoming Ringing programming for the line If is not dialled within 5 seconds the Station name or number is repeated and the message is again played If is not selec...

Page 88: ...elect System Press the Scroll Down key until Dial Name Directory is displayed Select the Directory Table option Select the Station and enter the name Use the keypad to enter the last name using 2 to e...

Page 89: ...AM Key Press the Scroll Down Key until System programming is displayed Select System programming Enter the System Programming Password Select System Select Door Station Select Door Station equipped Pr...

Page 90: ...until System programming is displayed Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key until Open door restriction is displayed Select Open do...

Page 91: ...ess the PROGRAM Key Press the Scroll Down Key until System programming is displayed Select System programming Enter the System Programming Password Select System Press the Scroll Down Key until Timers...

Page 92: ...printer or PC should be serial V24 RS232 C and should meet the following specifications Speed 4800 9600 19200 38400 or 115 200 bps Data 8 bits no parity and one stop bit Calls are printed out in the...

Page 93: ...Down Key until System programming is displayed Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key until No call logging is displayed Select No ca...

Page 94: ...Ns A total of 100 PIN numbers can be allocated in the system Each PIN is allocated a class of service By default it s Class 3 Each PIN must be six digits long and unique or an Invalid message is retur...

Page 95: ...PIN facility these numbers are stored in the Redial and Saved numbers stores Ringback facility If no line is available when a PIN is entered busy tone is returned The Ringback Facility is not availabl...

Page 96: ...a output is as follows Column Number Data Output Explanation 1 Incoming I C or Outgoing O G call 2 Account Codes 3 Date day month year 4 Start time 5 Duration of the call 6 Line used 7 Initiating Stat...

Page 97: ...for dialling the system checks whether the number is a PABX Station by checking the number of digits against the programmed Station number length If it is a PABX Station the system selects a PABX Grou...

Page 98: ...he default System Programming Password 1111 can be changed to any 4 digit number From the Programming Station press the PROGRAM Key Press the Scroll Down Key until System programming is displayed Sele...

Page 99: ...is programmed as disconnected the Keystation Display may appear as if the Keystation is connected However when the Handset is lifted a busy tone is heard and no options will be displayed To examine sy...

Page 100: ...Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key until External Diversion is displayed and select Select No trunk to trunk calls Select the St...

Page 101: ...ect Stations Press the Scroll Down Key until 50 Hz ringing is displayed Select 25 Hz ringing Select the Stations to ring at 25 Hz Press the handsfree key to finish programming Note The default is that...

Page 102: ...e which does not have a conflict The option to manually adjust the numbering may then be selected the conflicting numbers reprogrammed and the range then reset to the required numbers Once the numbers...

Page 103: ...amming Input a valid first number of the new numbering range and select Confirm OK Manual adjustment Exit Select option Station Numbers Other codes Exit Select option Misc stations Line access Operato...

Page 104: ...ammed features and station numbers are then swapped to the alternate station Note This feature is to allow remote tele working using Remote IP handsets alternate and a desk phone on the system Note Ex...

Page 105: ...e Last number Redial Call Barring Saved Number System and Personal Speed Dial will not work on the lines allocated as Loop Calling Programming Reversal on Idle On standard Analogue lines on the Comman...

Page 106: ...ayed Select CND Detection The lines with CND Detection programmed are indicated with a Note For this feature to operate this feature also needs to be enabled by your network provider Programming Tone...

Page 107: ...til Disable dialtone detect is displayed Select Dialtone detection The lines with Dialtone detection programmed are indicated with a Routing calls to Phantom mailboxes The Incoming ringing and CLI pro...

Page 108: ...ine and enter the name as required Press the handsfree key when finished Turning on the Line Name feature From the Programming Station press the PROGRAM Key Press the Scroll Down Key until System prog...

Page 109: ...01 30 1 seconds immediate answer Auto Attendant Night 01 30 1 seconds immediate answer Answer machine delay 01 30 10 seconds Voicemail message length 30 300 60 seconds AA dial time 01 05 2 seconds Hu...

Page 110: ...o the next station in that group Notification Delay This is the time delay between a mailbox receiving a message and a call is made to a pre programmed number to notify of a message received Notificat...

Page 111: ...ng this facility is to publicise one of these numbers as a fax number and then route calls received on this number through to a fax machine connected to a Station Another typical use is to have users...

Page 112: ...MP Accesses then you program MSN numbers From the Programming Station press the PROGRAM Key Press the Scroll Down Key until System programming is displayed Select System programming Enter the System...

Page 113: ...50 Calling Line Identity CLI services Calling Line Identity CLI services are ISDN services available from your ISDN Network Provider You must contact your Network Provider and subscribe to these serv...

Page 114: ...n answering a call on all Stations From the Programming Station press the PROGRAM Key Press the Scroll Down Key until System Programming is displayed Select System programming Enter the System Program...

Page 115: ...an answer the call with Hello XYZ s office If the call is transferred to XYZ XYZ will see the caller number or name if programmed To allow a Station to see who an incoming call is for You must first a...

Page 116: ...d your Display shows Confirmed for two seconds and then the Display reverts to the In Call menu If your request is rejected the Display shows Not activated for two seconds and the Display reverts to t...

Page 117: ...DN Lines that is all Lines will be diverted To protect unforeseen diverts the user is prompted to enter the System Programming Password upon selecting Activation above Security Warning It is possible...

Page 118: ...cess menu will be presented Point to Point Accesses are denoted by a Point to Multipoint accesses are denoted by a Select an Access to change its setting Press the Hands free Key to finish programming...

Page 119: ...lows the switch to ignore calls to particular MSN numbers This is done for numbers that are to be answered by other devices operating on an S bus in parallel with the Connect Up to 10 numbers can be e...

Page 120: ...mming Enter the System Programming Password Select Lines Press the Scroll Down Key until PRI Programming is displayed Select PRI programming Select No of B channels option The current setting is displ...

Page 121: ...so be associated with the call Press the Hands free key to finish programming The default is that all lines ring group 1 in both day and night modes If the switch is equipped with a PRI Access and som...

Page 122: ...lls In default no restriction applies Incoming calls only when PRI is programmed When Incoming calls only is selected when the switch is equipped with a PRI Access the display updates showing the B Ch...

Page 123: ...presented the menu is updated to the PRI Access and the back up lines equipped LCR Codes are programmed as follows From the programming Station press the PROGRAM key Press the Scroll Down key until S...

Page 124: ...s The maximum number of line interfaces that can be provided is 34 30 channels and 4 PSTN lines or 2 ISDN basic rate accesses Presentation of Lines on the Keystations Programmed Keystation keys in Key...

Page 125: ...any Station and are used to configure the individual Station 1 2 STATION SETUP Auto answer Key programming Headset mode STATION SETUP Ringing options Contrast options System programming 3 STATION SETU...

Page 126: ...screens Select System programming Selecting System programming from any Station other than the programming Station will result in the prompt Programming refused being displayed The following screen is...

Page 127: ...ic on hold Line key light 3 4 Select option Change greetings Call logging Timers Select option Door Station PA amplifier CLI store 5 6 Select option Class codes Reset options Set v24 Baud Rate Select...

Page 128: ...page 65 See page 85 See page 82 See page 83 Call logging Call logging on Call logging off Restricted call log on Enable X on X off Print Log Call logging off See page 91 Timers Recall on hold Recall...

Page 129: ...67 VM Capacity Used 0 See Page 67 Account Codes Account Codes On Account Codes Off Forced stations Account codes off See Page 43 PABX Mode PABX Mode Key System mode Key system See Page 45 Button Hoppi...

Page 130: ...on Station disconnect VM Capacity Used Permanent CLIR 5 6 Select option Permanent COLR No call logging External diversion Select option Examine passwords Restrict use of PA Port swapping 7 8 Select op...

Page 131: ...manent COLR Not programmed See page 113 No call logging Not programmed See page 92 External Diversion No Trunk to Trunk calls All Calls External calls only All calls See page 99 Examine passwords Stat...

Page 132: ...rogramming Incoming ringing Select option Outgoing Restriction Incoming calls only Outgoing Groups 3 4 Select option Outgoing line priority PABX group Answering Machine Select option LCR Codes LCR Tim...

Page 133: ...programmed See page 77 Courtesy service source Voice module source Internal source Internal Source See page 64 LCR Codes LCR on LCR off None programmed See page 41 LCR timebands LCR On Time LCR Off Ti...

Page 134: ...imple 83 Directory Services 83 Disconnecting Extensions 96 Display Contrast 46 Prompts 14 Display Messages 31 Divert All 21 Busy 22 Follow Me 21 No Answer 22 Do Not Disturb 47 Door Intercom 86 Door Op...

Page 135: ...rsal on Idle 102 103 Ring Back 28 Ringing tones 46 S bus 113 Scroll Keys 15 Speed Dial Standard telephone 27 System 30 Standard telephone 25 Swapping Extensions 98 System Description 8 Options 9 Syste...

Page 136: ...Commander Connect Owners Manual 135...

Page 137: ...43 LAKE Communications Part No 5856 09500 Commander S I 760 71 This manual is not to form part of any order or contract The telecommunications services described in this publication are subject to ava...

Page 138: ...rvices described in this publication are subject to availability and may be modified from time to time Commander reserves the right to alter without notice the specification design price or conditions...