DSL 300+ QUICK START GUIDE
Page 2
Step 2 Understanding your Usernames & Passwords
To provide you with enhanced security Commander has supplied you with 3 usernames and passwords. Your usernames
and passwords are explained here for use when configuring your service and future reference.
1. ADSL Connection - Username and Password
This is the username and password used by your modem or router to connect to the Commander network. Both the
username and password are pre-set as shown in the table above. When configuring your service you will be asked to enter
these details into your PC.
The format of your username and password will be as follows:
Username:
[Your Telephone Number]@commander360.com
Password:
8 alphanumeric characters
Your username cannot be changed as it is a unique identifier on the Commander network. If you wish to change your
ADSL connection password please log into the Online Support Centre at
http://www.commander360.com/support.html
After you have changed your details you will be asked to re-connect your service to update your settings.
2. Email - Username and Password
Access to your email is secured via a separate username and password. This is the username and password used by your
email software to log onto our email servers. You will also be able to use this same username and password to access
your email using a browser over the Internet – this is referred to as Webmail.
The Webmail online guide is available at the Online Support Centre at
http://www.commander360.com/support.html
You choose both your username and password for your email at the time you configure your email service. Any
subsequent changes can be made at the Online Support Centre.
The format of your username and password will be as follows:
Username:
Your choice of 8 alpha OR numeric characters with at least 1 number
Password:
8 alphanumeric characters
3. Online Support Centre - Username and Password
The Online Support Centre is available at
http://www.commander360.com/support.html
When accessing the Online Support Centre you will need to enter your Online Support Centre username and password.
Here you can view your usage, pay bills and manage your broadband account. The username you have been allocated is
the same as your Commander account number. It is not possible to change your account number so please ensure only
authorised people have access to this information.
Your Online Support Centre password is pre-set as shown in the table above. Please go to the Online Support Centre to
change any of your passwords. For security reasons you will be asked to answer your secret question when resetting any
of your passwords.
The format of your username and password will be as follows:
Username:
[Your Account Number]
Password:
8 alphanumeric characters
You will be asked to supply your account number when calling customer service or technical support so please keep this
with you when contacting Commander.
