Commander T41P, User Manual

Page 1: ...User Guide for the Commander Essentials Desk T41P IP Phone ...

Page 2: ...User Guide for the Commander Essentials Desk T41P IP Phone ...

Page 3: ...Instructions 3 Icon Instructions 5 LED Instructions 6 User Interfaces 7 7 7 Documentations 10 Getting Started 11 Packaging Contents 11 Phone Installation 13 Phone Initialization 16 Phone Status 16 Basic Network Settings 16 Idle Screen 17 Customizing Your Phone 18 General Settings 18 18 19 19 21 Audio Settings 23 23 24 Contact Management 26 26 28 37 ...

Page 4: ...In Dialing 61 Auto Answer 62 Auto Redial 63 Call Return 64 Call Mute 64 Call Hold Resume 65 Do Not Disturb DND 65 Call Forward 68 Call Transfer 74 Call Waiting 75 Conference 76 76 77 Call Park 78 Call Pickup 79 Anonymous Call 83 Anonymous Call Rejection 84 Advanced Phone Features 85 Busy Lamp Field BLF 87 Call Recording 90 Hot Desking 91 Intercom 93 93 93 Multicast Paging 95 95 97 Music on Hold 98...

Page 5: ...r Guide for the Commander Essentials Desk T41P IP Phone Messages 101 101 102 Troubleshooting 105 Regulatory Notices 112 Service Agreements 112 Limitations of Liability 112 Safety Instructions 112 Index 114 ...

Page 6: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 1 ...

Page 7: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 2 ...

Page 8: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 3 Documentations ...

Page 9: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 4 ...

Page 10: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 5 ...

Page 11: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 6 ...

Page 12: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 7 The user interface on the IP phone The user interface in a web browser on your computer ...

Page 13: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 8 ...

Page 14: ...er Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 9 The table above lists most of the feature options Please refer to the relevant sections for more information ...

Page 15: ...ser Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 10 You can also download the latest documentations online commander com phone commander phone resource centre ...

Page 16: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 11 ...

Page 17: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 12 ...

Page 18: ...SENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 13 1 Attach the stand or the optional wall mount bracket 2 Connect the handset and optional headset 3 Connect the network and power Desk Mount Method ...

Page 19: ...rical power outlet The headset and wireless headset adapter EHS36 should be purchased separately EHS36 is used for connecting the phone and a compatible wireless headset For more information on how to use the EHS36 refer to EHS36 User Guide The wall mount bracket should be purchased separately For more information on how to attach the wall mount bracket refer to Commander Wall Mount Quick Installa...

Page 20: ...ernet cable between the Internet port on the phone and an available port on the POE switch If Power over Ethernet POE switch is provided you don t need to connect the phone to the power adapter Make sure the switch is POE compliant The phone can also share the network with another network device such as a PC personal computer It is an optional connection Important Do not unplug or remove power to ...

Page 21: ...ecific information 1 Open the web browser on your computer 2 Enter the IP address in the browser s address bar and then press the Enter key 3 Enter the user name admin and password admin in the login page 4 Click Confirm to login The phone status is displayed on the first page of the web user interface If your network does not use DHCP proceed to Basic Network Settings on page 16 ...

Page 22: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 17 ...

Page 23: ...in 30min Backlight goes out when the phone has been inactive for approximately 1min 2min 5min 10min or 30min 1 Press Menu Settings Advanced Settings password admin Phone Setting Backlight Settings 2 Press or or the Switch soft key to select the desired value from the Backlight Time field 3 Press the Save soft key to accept the change or the Back soft key to cancel ...

Page 24: ...soft key to accept the change 1 Click on Settings Preference 2 Select the desired language from the pull down list of Language 3 Click Confirm to accept the change Not all of the supported languages are available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact your system administrator for more information on available languages of...

Page 25: ...nd date 3 Press the Save soft key to accept the change 1 Press Menu Settings Basic Settings Time Date Time Date Format 2 Press or or the Switch soft key to select the desired time format 12 Hour or 24 Hour from the Clock field 3 Press or or the Switch soft key to select the desired date format from the Date Format field 4 Press the Save soft key to accept the change or the Back soft key to cancel ...

Page 26: ...eypad Lock Enable field 3 Press or or the Switch soft key to select the desired type from the Keypad Lock Type field 4 Press the Save soft key to accept the change Long press to lock the keypad immediately when the phone is idle The LCD screen prompts Keypad locked and displays the icon 1 Click on Features Phone Lock The emergency number setting if desired must be made before lock activation For m...

Page 27: ...the Current PIN New PIN and Confirm PIN fields respectively 3 Press the Save soft key to accept the setting or the Back soft key to cancel 1 Press any locked key the LCD screen prompts Please Enter PIN 2 Enter the PIN in the PIN field 3 Press the Confirm soft key to unlock the keypad The default timeout is 0 second that is you can long press to lock the keypad only Interval of automatic keypad loc...

Page 28: ...ess the Save soft key to accept the change 1 Press to adjust the ringer volume To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently engaged audio device handset speakerphone or headset You can also unlock the keypad by administrator password When you enter the administrator password to unlock the keypad the phone will turn to the Reset Phone PIN interface ...

Page 29: ...pt the change or the Back soft key to cancel 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Basic 4 Select the desired ring tone from the pull down list of Ring Type If Common is selected this account will use the ring tone selected for the phone Refer to the above instruction 5 Click Confirm to accept the change A ring tone for the account is configu...

Page 30: ...User Guide for the Commander Essentials Desk T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 25 1 Click on Settings Preference ...

Page 31: ...e different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assigned to the contact in the local directory refer to Adding Contacts If no ring tone is assigned to the contact the phone will play the ring tone assigned to the associated group refer to Adding Groups Otherwise the phone will play the ring tone assigned to th...

Page 32: ...e Enabled column select the desired list and click 5 To adjust the display order of enabled lists select the desired list and click or The LCD screen displays the list s in the adjusted order 6 Click Confirm to accept the change 1 Press the Directory soft key when the phone is idle The LCD screen displays the enabled list s in the directory Directory is configurable via web user interface only ...

Page 33: ... Press the AddGrp soft key 3 Enter the desired group name in the Name field 4 Press or to select the desired ring tone from the Ring Tones field If Auto is selected this group will use the ring tone assigned to the account For more information on the ring tone for the account refer to Ring Tones on page 24 5 Press the Add soft key to accept the change or the Back soft key to cancel If remote phone...

Page 34: ...l from the prompt list 4 Press or to highlight the group information and then edit 5 Press the Save soft key to accept the change or the Back soft key to cancel 1 Press the Directory soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the...

Page 35: ...4 Enter the name and the office mobile or other numbers in the corresponding fields 5 Press or or the Switch soft key to select the desired account from the Account field If Auto is selected the phone will use the first available account when placing calls to the contact from the local directory 6 Press or or the Switch soft key to select the desired ring tone from the Ring Tones field If Auto is ...

Page 36: ...User Guide for the Commander Essentials Desk T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 31 ...

Page 37: ...press the Enter soft key 3 Press or to highlight the desired entry 4 Press the Option soft key and then select Move to Contacts from the prompt list 5 Press the Save soft key to save the contact to the local directory 1 Press the Directory soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the di...

Page 38: ...e from the prompt list The LCD screen prompts the following warning 5 Press the OK soft key to confirm the deletion or the Cancel soft key to cancel 1 Press the Directory soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local direc...

Page 39: ...e local directory 2 Press the Search soft key 3 Enter a few continuous characters of the contact name or the contact number using the keypad 1 Click on Directory Setting 2 In the Search Source List In Dialing block select the desired list from the Disabled column and click The selected list appears in the Enabled column 3 Repeat step 2 to add more lists to the Enabled column 4 To remove a list fro...

Page 40: ...ntry s name or the entry s phone number using the keypad The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen You can press or to scroll to the desired entry and then place a call to the entry 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file file format must be xml from your local sys...

Page 41: ...o locate a contact list file file format must be csv from your local system 3 Optional Check the Show Title checkbox It will prevent importing the title of the contact information which is located in the first line of the CSV file 4 Click Import CSV to import the contact list 5 Optional Mark the On radio box in the Delete Old Contacts field It will delete all existing contacts while importing the ...

Page 42: ...porting the contact list 1 Click on Directory Local Directory 2 Click Export XML or Export CSV 3 Click Save to save the contact list to your local system 1 Press Menu Directory Blacklist 2 Press the Add soft key 3 Enter the name and the office mobile or other numbers in the corresponding fields 4 Press or or the Switch soft key to select the desired account from the Account field Importing exporti...

Page 43: ...ctory Local Directory to enter the local directory 2 Select the desired contact group and press the Enter soft key 3 Press or to highlight the desired contact 4 Press the Option soft key and then select Add to Blacklist from the prompt list The LCD screen prompts Move selected to blacklist 5 Press the OK soft key to confirm the setting 1 Press Directory Remote Phone Book If this is the first time ...

Page 44: ...group and then press the Enter soft key to load the corporate directory 3 Press the Search soft key 4 Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad 1 Press Menu Directory Remote Phone Book If Remote Phone Book is added to the directory press Directory Remote Phonebook to enter remote phone book 2 Select the desired remote group a...

Page 45: ...eceived Missed and Forwarded call lists 3 Press or to select the desired entry 4 Press the Option soft key and then select Detail from the prompt list 1 Press the History soft key 2 Press or to switch between All Placed Received Missed and Forwarded call lists 3 Press or to select the desired entry 4 Press the Send soft key 1 Press the History soft key 2 Press or to switch between All Placed Recei...

Page 46: ... between All Placed Received Missed and Forwarded call lists 3 Press or to select the desired entry 4 Press the Delete soft key 1 Press the History soft key 2 Press or to switch between All Placed Received Missed and Forwarded call lists 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key The LCD screen prompts Delete all records 5 Press the OK soft ...

Page 47: ...ssentials Desk T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 42 1 Press on the phone 1 Press again on the phone The headset key LED goes out when the headset mode is deactivated 1 Click on Features General Information ...

Page 48: ... pull down list of Headset Prior 3 Click Confirm to accept the change 1 Physically connect the headset 2 Press to activate the headset mode 1 Press Menu Features DSS Keys If headset prior is enabled the headset mode will not be deactivated until you press the Headset key again Headset prior is configurable via web user interface only ...

Page 49: ...rom the Key Type field 5 Optional Select the desired line from the Account ID field 6 Optional Enter a string that will appear on the LCD screen in the Label field 7 Optional Enter the corresponding value in the Value field 8 Optional Enter the corresponding value in the Extension field 9 Press the Save soft key to accept the change or the Back soft key to cancel 3 1 2 When the phone is idle you c...

Page 50: ...P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 45 1 Click on DSSKey Line Key 2 Select Enabled from the pull down list of Enable Page Tips 3 Click Confirm to accept the change The page icon status is configurable via web user interface only ...

Page 51: ... Essentials Desk T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 46 1 Press the DSS key to accept the incoming call 2 Press the DSS key to place the active call on hold 3 Press the DSS key again to resume the held call ...

Page 52: ...User Guide for the Commander Essentials Desk T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 47 DTMF sequence can only contain 0 9 and A D ...

Page 53: ...User Guide for the Commander Essentials Desk T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 48 ...

Page 54: ...continuous numbers of the contact number using the keypad 1 Press the DSS key to forward an incoming call to the number specified in the Value field 2 When call forward is in phone mode press the DSS key to activate call forward for the phone 3 When call forward is in custom mode press the DSS key to access the custom call When leaving the Value field blank the DSS key performs the same as the Con...

Page 55: ...nsfer mode via DSS key is New Call press the DSS key to place a new call to the number specified in the Value field 1 Press the DSS key during an active call to place the call on hold 2 Press the DSS key again to retrieve the held call Transfer mode via DSS key is configurable via web user interface at the path Features Transfer For more information on how to configure the transfer mode via DSS ke...

Page 56: ...key to access the custom DND interface You can activate or deactivate DND for one or all accounts 1 During a call press the DSS key to activate the group listening mode 2 Press the DSS key again to deactivate the group listening mode 1 Press the DSS key to access the zero touch screen When DND is activated the DND key LED will illuminate solid green and the incoming calls will be rejected automati...

Page 57: ...thin a few seconds 3 Configure the network parameters in the corresponding fields 4 Press the Next soft key 5 Configure the auto provision parameters in the corresponding fields 6 Press the OK soft key The phone will reboot to update configurations The DSS key performs the same function as the Directory soft key when the phone is idle ...

Page 58: ...User Guide for the Commander Essentials Desk T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 53 Programmable keys are configurable via web user interface only ...

Page 59: ...ter the emergency number in the Emergency field For multiple emergency numbers enter between every two numbers The default emergency numbers are 110 911 and 120 3 Click Confirm to accept the change Emergency number is configurable via web user interface only Contact your local phone service provider for available emergency numbers in your area ...

Page 60: ...mander Essentials Desk T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 55 1 Press Menu Features Hot Line 2 Enter the desired number in the Number field 3 Enter the delay time in seconds in the Hotline Delay field ...

Page 61: ...e for the Commander Essentials Desk T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 56 The valid values range from 0 to10 4 Press the Save soft key to accept the change or the Back soft key to cancel ...

Page 62: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 57 ...

Page 63: ...an also dial using the SIP URI or IP address To obtain the IP address of a phone press the OK key The maximum SIP URI or IP address length is 32 characters For example SIP URI 3606 sip com IP 192 168 1 15 Your phone may not support direct IP dialing Contact your system administrator for more information ...

Page 64: ...e ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 59 Press the line key to obtain a dial tone Press or the Send soft key To permanently use the headset mode refer to Headset Prior on page 42 ...

Page 65: ...y pressing the X key the Reject soft key or the Silence soft key You can also activate Do Not Disturb mode to ignore the incoming calls without ring on your phone For more information refer to Do Not Disturb DND on page 65 You can forward incoming calls to someone else by pressing the Fwd soft key For more information refer to Call Forward on page 68 ...

Page 66: ...1 Press when the phone is idle 2 Press or to select the desired entry from the placed calls list and then press or the Send soft key 1 Click on Directory Setting To end a call placed on hold you can press the Cancel soft key to end the call directly or press the Resume soft key to resume the call before ending it ...

Page 67: ...Call In Dialing 3 Click Confirm to accept the change 1 Pick up the handset press the speakerphone or press the line key The LCD screen displays the placed calls list 1 Press Menu Features Auto Answer 2 Press or or the Switch soft key to select the desired line from the Account field Recent call in dialing is configurable via web user interface only ...

Page 68: ... the LCD screen 1 Press Menu Features Auto Redial 2 Press or or the Switch soft key to select Enable from the Auto Redial field 3 Enter the desired time in seconds in the Redial Interval field The default time interval is 10 seconds 4 Enter the desired times in the Redial Times field The default value is 10 5 Press the Save soft key to accept the change or the Back soft key to cancel Auto answer i...

Page 69: ...t key to redial the phone number 1 Press Menu Features DSS Keys 2 Select a desired DSS key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Call Return from the Key Type field 5 Optional Enter a string that will appear on the LCD screen in the Label field 6 Press the Save soft key to accept the change or the Back soft key to canc...

Page 70: ...mute key LED goes out 1 Press the Hold soft key during a call 1 Press the Resume soft key Press or to switch between the calls and then press the Resume soft key to retrieve the desired call Press the corresponding line key to retrieve the call The phone will beep softly every 30 seconds to remind you that you still have a call on hold ...

Page 71: ...em Custom DND can be configured for each or all accounts 1 Click on Features Forward DND 2 In the DND block mark the desired radio box in the Mode field 3 Click Confirm to accept the change 1 Press the DND soft key when the phone is idle The icon on the idle screen indicates that DND is enabled DND mode is configurable via web user interface only ...

Page 72: ... press the Enter soft key 3 Press or or the Switch soft key to select Enable from the DND Enables field 4 Press the Save soft key to accept the change The icon appears on the idle screen and the associated line icon changes to Incoming calls on the specific line will be rejected automatically and the LCD screen prompts n Missed Call s n indicates the number of the missed calls 1 Press the DND soft...

Page 73: ...the DND Authorised Numbers field For multiple numbers enter between every two numbers 4 Click Confirm to accept the change When DND is enabled on the phone the phone can still receive incoming calls from the numbers specified in the DND Authorised Numbers field The prompt message displays only if Missed Call Log for the line is enabled Missed call log is configurable via web user interface at the ...

Page 74: ...e CMDR_Commander Phone T41P User Guide_GD_42095 69 1 Click on Features Forward DND 2 In the Forward block mark the desired radio box in the Mode field 3 Click Confirm to accept the change Call forward mode is configurable via web user interface only ...

Page 75: ...ENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 70 1 Press Menu Features Call Forward 2 Press or to select the desired forwarding type and then press the Enter soft key 3 Depending on your selection ...

Page 76: ...pt the change or the Back soft key to cancel The icon on the idle screen indicates the call forward is enabled 1 Press Menu Features Call Forward 2 Press or to select the desired account and then press the Enter soft key 3 Press or to select the desired forwarding type and then press the Enter soft key 4 Depending on your selection ...

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Page 78: ...t the desired account and then press the Enter soft key 3 Press or to select the desired forwarding type and then press the Enter soft key 4 Press or or the Switch soft key to select Disable to disable the call forward 5 Press the Save soft key to accept the change 1 When the phone is ringing press the Fwd soft key You can also enter the SIP URL or IP address in the Forward to field For more infor...

Page 79: ...rectory soft key and then select Local Directory Select the desired group and search for the contact Directory should be configured in advance Refer to Directory on page 26 for more information Press the Directory soft key and then select History Select the desired list and press or to select the entry Directory should be configured in advance Refer to Directory on page 26 for more information Pre...

Page 80: ...d in advance Refer to Directory on page 26 for more information Press the Directory soft key and then select Remote Phone Book Select the desired group and search for the contact Directory should be configured in advance Refer to Directory on page 26 and Remote Phone Book on page 38 for more information 3 Press or to dial out 4 After the party answers the call press the Tran soft key to complete t...

Page 81: ...ount 1 and then place the second call using account 2 2 Press or to select the call for conference and make sure the call is active for example select the call on account 1 3 Press the Conf soft key to join the two calls in the conference on account 1 Press the Hold soft key to place the conference on hold Press the Split soft key to split the conference call into two individual calls Press the Ma...

Page 82: ...cel soft key to drop the conference call Join two calls together into a conference call Invite another party into an active conference call Remove a specific conference party 1 Click on Account Advanced 2 Select Network Conference from the pull down list of Conference Type 3 Enter the conference URI e g conference example com in the Conference URI field 4 Click Confirm to accept the change Network...

Page 83: ...e Send soft key 7 When the new party answers the call press the Conf soft key to add the new party to the conference 8 Repeat steps 5 to 7 until you have added all intended parties 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Call Park from the Key Type field 5 Press...

Page 84: ...ed Call Pickup 3 Enter the directed call pickup code in the Directed Call Pickup Code field The call park code and call park retrieve code are predefined on the system server Contact your system administrator for more information If the parked call is not retrieved within a period of time assigned by the system the phone performing call park feature will receive call back If there are many incomin...

Page 85: ...firm to accept the change 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the directed call pickup code in the Directed Call Pickup Code field 5 Click Confirm to accept the change 1 Pick up the handset The DPickup soft key appears on the LCD screen ...

Page 86: ...incoming call 4 Press the DPickup soft key again 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Enter the group call pickup code in the Group Call Pickup Code field 4 Click Confirm to accept the change 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the group call pickup code in the Grou...

Page 87: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 82 5 Click Confirm to accept the change 1 Pick up the handset ...

Page 88: ...ode field 5 Optional Enter the anonymous call off code in the Call Off Code field 6 Press the Save soft key to accept the change or the Back soft key to cancel 1 Using the specific line on the phone to place a call to phone B Activating Anonymous call will prevent your phone from making outbound calls Please do not activate this feature if you wish to make outbound calls If you wish to make an ano...

Page 89: ... from the Line ID field 3 Press or to scroll to the Rejection field 4 Press or or the Switch soft key to select Enable from the Anonymous Rejection field 5 Optional Enter the anonymous call rejection on code in the Reject On Code field 6 Optional Enter the anonymous call rejection off code in the Reject Off Code field 7 Press the Save soft key to accept the change or the Back soft key to cancel ...

Page 90: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 85 ...

Page 91: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 86 Intercom ...

Page 92: ...rom the Account ID field 5 Optional Enter a string that will appear on the LCD screen in the Label field 6 Enter the phone number or extension you want to monitor in the Value field 7 Optional Enter the pickup code in the Extension field 8 Press the Save soft key to accept the change or the Back soft key to cancel 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Visual A...

Page 93: ...er Phone T41P User Guide_GD_42095 88 4 Click Confirm to accept the change The phone plays a warning tone if enabled The BLF key LED flashes red The caller ID appears on the LCD screen if enabled Visual and audio alerts are configurable via web user interface only ...

Page 94: ...d phone number If you select Attended Transfer press the BLF key to dial out the monitored phone number and then you can perform the attended or semi attended transfer If you select New Call press the BLF key to place a new call to the monitored user 3 Click Confirm to accept the change If your phone is locked and the type of the keypad lock is configured as Function Keys or All keys you cannot us...

Page 95: ...ar on the LCD screen in the Label field 6 Press the Save soft key to accept the change or the Back soft key to cancel 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select URL Record from the Type field 4 Optional Enter a string that will appear on the LCD screen in the Label field 5 Enter the URL e g in the Value field 6 Press the Save soft key to...

Page 96: ...ring a conference call When the phone prompts you to answer an incoming call There are no connected calls on your phone You place a new call 1 Press the Record or URL Record key during a call 2 Press the Record or URL Record key again to stop recording The way in which you listen to the recordings may be different on different servers Contact your system administrator for more information ...

Page 97: ...that will appear on the LCD screen in the Label field 6 Press the Save soft key to accept the change or the Back soft key to cancel 1 Press the hot desking key when the phone is idle 2 Press the OK soft key registration configurations of all accounts on the phone will be cleared immediately The login wizard will be shown as below 3 Enter the login information in each field 4 Press the Save soft ke...

Page 98: ...om the Account ID field 5 Optional Enter the string that will appear on the LCD screen in the Label field 6 Enter the remote extension number in the Value field 7 Press the Save soft key to accept the change or the Back soft key to cancel 1 Press the intercom key when the phone is idle 2 Press the intercom key again or the Cancel soft key to end the intercom call Intercom is not available on all s...

Page 99: ...94 1 Press Menu Features Intercom 2 Make the desired changes 3 Press the Save soft key to accept the change or the Back soft key to cancel Your administrator can set a period of delay time before the phone automatically answers intercom calls Contact your system administrator for more information ...

Page 100: ...ct Multicast Paging from the Key Type field 5 Optional Enter the string that will appear on the LCD screen in the Label field 6 Enter the multicast IP address and port number e g 224 5 6 20 10008 in the Value field The valid multicast IP addresses range from 224 0 0 0 to 239 255 255 255 7 Press the Save soft key to accept the change or the Back soft key to cancel 1 Click on Features General Inform...

Page 101: ...odec is G722 3 Click Confirm to accept the change 1 Press the multicast paging key when the phone is idle If G722 codec is used for multicast paging the LCD screen displays the icon to indicate that is providing high definition voice Default codec for multicast paging is configurable via web user interface only ...

Page 102: ... IP 2 Select the desired value from the pull down list of Paging Barge 3 Select the desired value from the pull down list of Paging Priority Active 4 Enter the multicast IP address es and port number e g 224 5 6 20 10008 which the phone listens for incoming RTP multicast in the Listening Address field Multicast RTP is one way only from sender to the multicast address es receiver For outgoing RTP m...

Page 103: ...ck on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the SIP URI e g sip moh sip com in the Music Server URI field The priorities of listening addresses are predefined 1 with the highest priority 10 with the lowest Both the multicast paging sender and the receiver play a warning tone when establishing a multicast paging call Multicast listening ...

Page 104: ...rm to accept the change 1 Press Menu Features DSS Keys 2 Select the desired DSS key All involved parties cannot use encrypted RTP SRTP Music on hold server is configurable via web user interface only Make sure ACD is enabled on your IP phone For more information on enabling ACD contact your system administrator ...

Page 105: ...on the LCD screen in the Label field 5 Press the Save soft key to accept the change or the Back soft key to cancel 1 Press the ACD key when the phone is idle 2 Press the Login soft key to log in It is recommended you configure no more than one ACD key per phone At any time at most one ACD key can be in progress on your phone Contact your system administrator for the User ID and Password to access ...

Page 106: ... 4 Press the Save soft key to accept the change or the Back soft key to cancel 1 When the phone user interface prompts receiving new voice mails and the power indicator LED slow flashes red press or the Connect soft key to dial out the voice mail access code 2 Follow the voice prompt to listen to voice mails Voice mail is not available on all servers Contact your system administrator for more info...

Page 107: ...ct an account and then press the Connect soft key to listen to voice mails 1 Click on Account MWI service is not available on all servers Contact your system administrator for more information Before listening to voice mails make sure the voice mail access code has been configured When all new voice mails are retrieved the power indicator LED will go out ...

Page 108: ... Period Seconds field 6 Click Confirm to accept the change The IP phone will subscribe to the account number for MWI service by default 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Select Enabled from the pull down list of Subscribe MWI To Voice Mail Whether the phone sends SUBSCRIBE messages for MWI service to the account or the voice nu...

Page 109: ...Guide_GD_42095 104 5 Enter the desired voice mail number in the Voice Mail field 6 Click Confirm to accept the change The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail MWI subscription is configurable via web user interface only ...

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Page 111: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 106 ...

Page 112: ...ation 2 Select Enabled or Disabled from the pull down list of Play Hold Tone 3 Enter the desired time in the Play Hold Tone Delay field 4 Click Confirm to accept the change 1 Click on Security Password 2 Select user from the pull down list of User Type 3 Enter the new user password in the New Password field and Confirm Password field ...

Page 113: ...ick on Settings Upgrade 2 Click Start to begin capturing signal traffic 3 Recreate the error to be documented in the trace 4 Click Stop to stop the capture Any reboot of the phone may take a few minutes If logging into the web user interface of the phone with the user credential you need to enter the current user password in the Old Password field User password is configurable via web user interfa...

Page 114: ...on 2 Select 6 from the pull down list of System Log Level The default system log level is 3 3 Click Confirm to accept the change The web user interface prompts Do you want to restart your machine The configuration will take effect after reboot 4 Click OK to reboot the phone After the IP phone finishes reboot the system log level is set as 6 the debug level 5 Mark the Local radio box in the Export ...

Page 115: ...the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 110 6 Click Export open file download window and then and save the system log file to your local system 1 Click on Settings Configuration ...

Page 116: ...Import to import the configuration file 1 Press and hold the OK button on the phones keypad until you are asked if you want to factory default the phone Press Yes The LCD screen prompts the following The LCD screen prompts the following The phone will be reset to factory sucessfully after startup The file format of configuration file must be bin Reset of the phone may take a few minutes Do not pow...

Page 117: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 112 ...

Page 118: ...User Guide for the ESSENTIALS DESK T41P IP Phone CMDR_Commander Phone T41P User Guide_GD_42095 113 ...

Page 119: ...Index CMDR_Commander Phone T41P User Guide_GD_42095 114 ...

Page 120: ...Index CMDR_Commander Phone T41P User Guide_GD_42095 115 ...